The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

HGTV Magazine / never ordered the subscription

1 United States Review updated:

I am also a victim of this scam. I received an email containing my "payment due immediately." When I called the customer service # [protected]), which by the way, they DO NOT provide on their website (gee, I wonder why?!?!) in which their email sent me to pay my "bill" & cancel this unwanted subscription that I NEVER ORDERED, the CSR said when I entered a sweepstakes on the HGTV website, I was automatically enrolled for a subscription! What a SCAM!! I told the lady to cancel this UNSOLICITED subscription IMMEDIATELY, because I WOULD NOT be paying their bill of $18! Ugh! How do these people get away with pulling scams like this?? It's a shame that HGTV doesn't put a stop to scams like this that result just from visiting their website & entering a stupid sweepstakes!! I thought HGTV was a respectable & safe website! WRONG!! I may not EVER go their website again! BEWARE!!! UNBELIEVABLE!!!

Sort by: UpDate | Rating


  • Ra
      22nd of Feb, 2013
    0 Votes

    We also fell into this scam by entering to the HGTV dream home contest through a Linc on to the right side on our Facebook walls and then found out it was a scam to there magazine subscription. We unsubscribe immediately but, we received the magazines anyway. I tried to call customer service # (800-888-2665) from the above post, and all i got was a recording saying that "This is a peek time to call and i should try again later. You will now be disconnected!" (CLICK) This should be an illegal Unsolicited subscription! There was nothing stated anywhere that by entering into this contest, you will be subscribing to there Magazine! The Mags came in the mail today but, as of yet no bill. Stay away from anything advertised on Facebook!

  • Ge
      18th of Apr, 2017
    -3 Votes

    @Rana01 It's not a scammer there is a box on the sweepstakes to opt out of the mag subscription, you people are getting all mad because you didn't take the time to actually read the sweepstakes and opt out of the other offers

  • Je
      22nd of Jul, 2017
    +1 Votes

    @Getagrip5 The introduction to the give-away clearly states "NO PURCHASE NECESSARY." Therefore, why would anyone need to opt out of anything?

  • Ca
      18th of Sep, 2017
    +1 Votes

    @Rana01 The number worked as I spent under 5 mins to get the agent's name and extension. I will be receiving an email indicating that this cancellation is confirmed. The process was relatively painless. Call early as possible. They open at 8am CST. M-F. Be careful with what you click with the sweepstake offers. I know I will as I move forward.

  • Fr
      17th of May, 2018
    0 Votes

    @Getagrip5 NOT TRUE! As Jeanne Colwell says below, the webpage said in LARGE print "NO PURCHASE NECESSARY". So don't be so self-righteous. Unless perhaps you actually work for Hearst Magazines?

  • Bj
      12th of Mar, 2013
    0 Votes

    I too was sent 2 magazine subscriptions-one for my free reg for the Home give away and one for my girlfriend also.They can just keep sending for I will not pay for I didn't order them!! In the trash they go.

  • Ll
      22nd of Mar, 2013
    +3 Votes

    3/22 at 5pm
    I just opened a bill from HGTV Magazine for $18.00. .. This is truly a Scam, I never ordered HGTV Magazine. I called (800) 840-8056 and spoke to customer rep. Mindy. She said she would cancel the subscription and as a courtesy to keep the first issue that is on its way.
    I am hoping she is forthright in what she told me.
    We will see??
    L. Lee
    Long Beach CA

  • Be
      5th of Aug, 2013
    +1 Votes

    I have had the same thing happen to me. I entered a sweepstake, and a few days later I got an email saying that I owed for this magazine that i did not order, nor did I want this. It is very hard to get a hold of any body. If I wanted this I woudl have order this. I do not understand how this company can do this. It seems a bit like bait and swithc to me.

  • Ca
      8th of Mar, 2018
    0 Votes

    @Beth Clark I did too! and the same thing happened with House Beautiful! I suddenly have a bill for 10.91 and I haven't even received a magazine!

  • Di
      29th of Aug, 2013
    +1 Votes

    Same thing! I cant remember exactly what it was, must of entered the Sweepstake, and there was a promotion for a FREE MAGAZINE to try to see if we liked it then we could order more issues we wanted. So I gave it a shot...I didn't order anything. The next thing I know I receive a bill! HUH? I hadn't ordered a subscription! So I tossed it. Ive gotten a bunch more, and it angered me. I had thought about ordering it, but because of the way they went about it...I felt I couldn't! As the others have said, no phone number on anything...FLAG!! I think I even looked it up online, and there wasn't a phone number either. What a crock of s**t...then letters starting getting nasty. We sent you a magazine, and now you wont pay for it, or something like that...we have an agreement from you to pay us and you have not. Today I get a notice in the mailbox that looks like a collection notice, demanding payment! No phone number. To me this seems illegal, I think we should all get a lawyer and sue them, any lawyers out there reading this? I wonder if Better Homes and Gardens is the same owner. I have gotten their magazine for a couple of years, love it. Every issue there is a bill on it to renew! Even after I have renewed. This last one, I sent all the bill information BACK to them in envelope provided and wrote across it...I already renewed stop sending this!! "Now the collections notice from Customer Service." What the heck is going on? HGTV will get a VERY BAD name ...don't they care? Its time for BBB folks !!!

  • Di
      29th of Aug, 2013
    +2 Votes


    Hopefully, this will help...I just tried it...we shall see!

  • Ma
      4th of Nov, 2013
    +1 Votes

    Did not order or receive any magazines. So why am I getting threats or putting it on my credit report.

  • Ti
      13th of Jan, 2014
    0 Votes

    Didn't want they keep billing me and threatenedcollections..
    I sent notification I didn't want magazine...
    Want the magazine to stop and bills to stop

  • Oj
      11th of Mar, 2014
    0 Votes

    I also was victim of HGTV mag scam. This link works ! Log in with your address and cancel your subscription. Takes only a few minutes.

  • Rd
      16th of May, 2014
    Best Best Advice +4 Votes

    I agree with much of what is being stated in these comments. I do not understand why such quality companies/magazines stoop to such disgusting, threatening, tactics, and I for one will do everything in my power to share how a once trusted, decent situation where magazines actually had "customer service" and were actually concerned with their image and reputation is now completely ignored and replaced with people like these comments are stating, not to mention all of the people that are duped into believing AND paying for a subscription they may have never ordered! I am fairly certain it is well within "legal" boundaries to do this, and I am (almost) certain that this too, brings in lots of additional dollars that publication of these magazines would not have, but at what cost to the company's reputation...??????— although their reputation was never as important as their bottom line, especially in today's world of "ink on paper" barely existing... This does NOT change the fact that one regularly sees / hears / writes these comments regarding "sketchy" business practices, all in the quest for more profit, regardless of reputation or alienation of people... Too bad... HGTV "was" one of my favorites, until now... hopefully everyone will follow my lead and cancel their subscriptions, and continue to complain about such business practices until something is actually done to fix such a broken situation...

  • Ku
      11th of Jul, 2014
    0 Votes

    Just received a bill for HGTV magazine which we did not subscribe to. We did receive a copy a couple weeks ago and had no idea why. I called to cancel and the rep said my wife probably "forgot" to uncheck the "Do not send me the magazine" opt-out when she entered a sweepstakes on the HGTV website. Very funny. How do you forget something that you weren't aware of in the first place? Too bad, as she likes the magazine but we won't deal with a company that tricks people into subscribing.

  • Th
      26th of Jul, 2014
    0 Votes

    We lived in GA when we entered the HGTV dream home contest. My son started receiving the mag, but said he hadn't ordered it. After we got the bills, + threats, I paid the $18, thinking my son had made the mistake. We became homeless, + had no money, + we moved to CO 5 months ago. Since getting into our new apartment, he received another HGTV mag even though the 1 yr subscription was done. Now he has received 2 bills for $25 for the mag he didn't want. The bills were not forwarded from GA, they had our new Colorado address on them. He DID NOT order another year, + he doesn't want the mag, so this bogus bill will not be paid. They suckered me once, but not this time. I wish I had known it was a scam, they wouldn't have gotten the $18 for the 1st yr.

  • Kr
      6th of Mar, 2015
    0 Votes

    I too have just opened up a letter stating that I have ordered a subscription for hgtv magazine! I have never ordered anything of the sort & unfortunately I did enter the hgtv sweepstakes online & apparently they must get your info from this. This is so unscrupulous it's not even funny. Shame on hgtv for allowing such a scam to take place in their name. I am so disgusted I think I'll discontinue even watching their network. I think the law needs to get involved here because this is fraudulent tactics. I think I'll look into whom to contact regarding mail fraud as this is what this is. Unfortunately, they may scare innocent older senior citizens or the likes into paying for a fraudulent subscription order!

  • Se
      7th of Mar, 2015
    +1 Votes

    I am sending my invoice along with a copy of all the comments above to my State Attorney General. It is truly sad that HGTV would agree to being involved in such a rip off scam. I'm very disappointed and this has changed my whole attitude toward them. I worry about the poor elderly folks that will endure this harassment! A couple of days before my mother died, I called her and she was crying because someone had just threatened her in a similar situation from another company. I tell anyone who will listen to never do business with that company because they for no good reason wasted some of the last precious moments of my mothers life AND they do not care. This was not HGTV. However today is HGTV and Hearst Magazines, SHAME ON BOTH OF YOU!

  • Em
      25th of Mar, 2015
    +1 Votes

    Both my husband and I received the invoice that looks like a bill for a magazine that was never ordered. I have been entering the HGTV home giveaway for many years for fun, I loved their product but this one letter just changed my whole outlook on their brand. I waisted a hour of my time trying to figure out how, where and the best link I could find was on this forum. I take care of my 92 year old grandma and this misleading letter would have confused her, with no contact number she most likely would have paid for something she didn't order. Predatory tactics, misleading invoices with no account number where HGTV claims it should be, not cool! I hope the link provided by the other posts worked! I too will be sending the invoice along with the comments to the Attorney General and BBB!

  • Di
      3rd of Apr, 2015
    +1 Votes

    They are still doing this! I did not order the magazine either. I received an invoice suggesting that I had ordered the magazine, and I was told that payment was due now! Scam! I never order magazines, and after this I will not even visit HGTV.

  • Jo
      4th of Apr, 2015
    0 Votes

    entered sweepstakes received bill for magazine I never ordered.486a3

  • Ma
      8th of Apr, 2015
    0 Votes

    Ordered and paid for subscription to HGTV magazine and have not received one magazine.

  • Vi
      20th of May, 2015
    0 Votes

    I to am a victim of this HGTV SCAM. I love the HGTV site but will be very carful when visiting it. Which means I probably want go to it as much. This leave a bad feeling for me for HGTV.

  • Ba
      1st of Jun, 2015
    0 Votes

    I entered a sweepstakes and started getting the magazine. I didn't want the magazine.

Post your comment