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Hewlett-Packard / HP Development Company

Posted: Dec 1, 2017 by    

laptop battery

Complaint Rating:  0 % with 0 votes
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Complaint against fraudulent promises and representation by HP customer care.
History: Bought laptop 15-ay009dx in Nov 2016. Opended the box for first time 11/27/17. yes after a year. Noticed the battery had died and the laptop out of warranty
Called HP customer care on 11/29/17 to report the dead battery and buy a new one. the rep. suggests, I repeat the rep suggests that I should buy a 1 year care package ( extended warranty) at $79 instead of the $59 battery and once the order is processed they can ship the battery for free as part of the extended coverage. Sounded like a no brainer and I bought the extended coverage. I called them 11/30/17 to check on the order processing status, which was and I was charged, and asked them to ship the battery. Now the saga begins for almost an hour, spoke with Parth, Andy and Jay the Loyalty manager and they all said that the rep mistakenly sold me the coverage since batteries are not covered. this is a fraud and I would like a resolution to this. PLEASE HELP and PLEASE GET HP to acknowledge their mistake and HONOR their promise. They still have my $79 and I will never get the battery...feel cheated and robbed..
Complaint comments Comments (2)    Updated: Complaint country United States Complaint category Laptops / Notebooks

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A  1st of Dec, 2017 by    0 Votes
goto the hp site and at bottom theres a contact us
should be a message for the ceo popping up after ( been awhile since I did this )
explain the issue there
found it now

https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html
N  1st of Dec, 2017 by    0 Votes
Have them return the service agreement and purchase a new battery.

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Hewlett-Packard / HP Development Company Logo Hewlett-Packard / HP Development Company
Customer Care Service
1501 Page Mill Rd. MS 1247
Palo Alto
California
United States - 94301-1112
+1 800 473 4732
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