Xoticpc

They sent me a defective laptop. Then I sent it back, and they refunded me. In the refund, they included a restocking fee. So they stole from me 700$ for a faulty laptop + transportation payments. They didn't propose any better solution and charged the highest stocking fee possible. I reported the issue after the week of purchase, and they didn't offer a good solution. You don't have to pay a restocking fee if the item you are returning is defective. Disappointing.

I recently bought a computer from Xoticpc for my son who is going to college. Unfortunately, I ended up being charged for two computers instead of one. I was really upset about this and decided to speak with Jeff and then Alex from Xoticpc to resolve the issue. They told me that they would take care of it and asked me to drop my dispute. I trusted them and did what they asked, but it turned out to be a bad move on my part.

I had no idea that Xoticpc was not going to advocate for me, their customer, at all. They ended up keeping my $2,145.35 for themselves, which was really disappointing. I tried to contact them multiple times, both by phone and email, but it was like talking to a brick wall. They kept telling me that they had spoken with my credit card company, Chase, and that everything was going to be worked out. However, it's been months since this all started and I'm still fighting with Xoticpc.

I have to say that Xoticpc is not a reputable company. They are deceitful, dishonest, and complete liars. I would not recommend this business to anyone, not even my worst enemy. Judging from the reviews on this site, I'm not the only one who feels this way. It's really sad that a company like Xoticpc can get away with treating their customers so poorly.

In conclusion, if you're thinking about buying a computer from Xoticpc, I would strongly advise against it. They are not a trustworthy company and will only cause you headaches and frustration. I wish I had read the reviews before making my purchase, but now I know better. Stay away from Xoticpc!

I gotta say, I had a pretty rough experience with Xoticpc. I mean, I heard all the bad stuff before I ordered, but I thought, "Hey, maybe it won't happen to me." But boy was I wrong.

First off, their website is a mess. It's like they don't even want you to find what you're looking for. And when you do finally find it, they hit you with all these extra fees and charges that you didn't even know existed. And don't even get me started on their email system. It's like they don't even read what you're saying and just send you some generic response that doesn't even address your issue.

But the real kicker was when I had a problem with my order. They gave me the runaround for weeks, and when they finally did respond, they blamed me for the issue! Can you believe that? I mean, I'm not saying they're all bad. If you get your product in one piece, you might be okay. But if anything goes wrong, you're screwed.

And don't even bother leaving a negative review. They'll respond to it, but they won't take any responsibility. They just want to do damage control. It's like they don't even care about their customers.

So, if you're thinking about buying from Xoticpc, just be prepared for the worst. They'll take your money and run, and you'll be left with a subpar product and terrible customer service.

I gotta say, I had a pretty rough time with XoticPC. I bought three laptops from them, and all three had major issues. The first two were around $1000 each, and they both fell apart after just 16 months. I mean, come on, I don't even take these things on the road with me! I just close the lid at night and call it a day. But nope, the cases started dissolving and the hinges just gave out. It was a mess.

So I thought, maybe I'm just buying the cheap stuff. I decided to drop some serious cash on a $2200 Sager laptop from XoticPC. And guess what? It lasted even less time than the other two. After just 15 months, the hinge locked up, the bezel broke, and the case cracked. It was a disaster.

I had to RMA the first two laptops three times each, and I just couldn't bring myself to do it again with the third one. These laptops are just not well made, plain and simple. And don't even get me started on the batteries. They barely last 45 minutes, which is just ridiculous. I can't even enjoy a cigar on my lanai without the battery dying on me.

And to top it all off, my $2200 laptop had some kind of issue with the speaker. I could barely hear anything even at max volume. It was a real disappointment.

All in all, I would not recommend XoticPC to anyone looking for a reliable laptop. These things are just not good investments. Save your money and go somewhere else.

So, I recently got myself an Xotic Laptop from Xotic PC. I was pretty excited about it, as I had ordered the 5900hx with the 3080 16g card, 2 tb m. 2 samsung HD and 32 gigs of ram. I even paid extra for a clean windows install, with debloating and a screen calibration. But boy, was I in for a surprise!

When I finally received the unit, it crashed within 15 minutes of startup. I mean, seriously? No apps were installed, it just crashed. And then, it kept crashing every 20 minutes or so. And if that wasn't enough, the screen went out too! All of this happened within just 2 days of receiving the laptop.

So, I decided to do a little research on Xotic PC. And what I found out was pretty shocking. Apparently, this company has a timeline of the production of your unit. They CLEARLY state that the computer will go through 3 to 6 days of testing before shipment. But guess what? These "People" (term used loosely) spent only 2.5 hours after the unit was put together on testing and installing windows. No wonder my laptop crashed!

When I asked for my money back, they couldn't even give me that! Can you believe it? They charged me for services that were not even rendered. There was NO documentation on the screen calibration, the fan curve was at MAX and stuck there. How the HELL can a company do this to their customers? They charged me 250 dollars for a computer that I never even got to use.

Overall, I am extremely disappointed with Xotic PC. Their customer service is terrible, and their products are clearly not up to the mark. I would not recommend this company to anyone, and I would advise you to stay away from them if you value your money and time.

So, I wanted to buy a laptop from Xoticpc and I spoke to their live chat on October 15. I was customizing my machine and I talked to three different people - Andrea, James, and someone else. Andrea checked if the laptop I wanted was in stock, but it wasn't. She recommended an MSI laptop that was similar and had four in stock.

On Monday, October 18, I contacted them again and spoke to James. He told me that the laptop was going to be sent out later in the week because I paid for the rush build. But when I checked again today, October 21, James told me that the laptop was out of stock. I was never notified about this. The last day it was promised to be shipped is the day I had to follow up, only to find out that they didn't even have it in stock. They don't allocate a machine until they're ready to build it, and by the time they got to mine, there were no more.

This is the worst inventory system I've ever seen. When James finally got back to me and said he would refund me, there was no apology, no taking of responsibility, no attempt to fix it. Nothing. After I mentioned it, James responded, "I'm very sorry that we didn't have enough inventory to get you a laptop out right away. Is there anything else we can help with today?" They don't even understand the problem.

Honestly, I don't think this company cares about their customers. They don't value you or your business. I wouldn't recommend them to anyone.

I recently had an experience with Xoticpc that left me feeling frustrated and disappointed. As someone who works in nightclub visuals, I rely on my computer hardware to perform at its best. I was interested in getting the most out of my MSI model, so I reached out to Xoticpc to inquire about Prema, which I had heard could help with overclocking.

At first, I was told that Prema didn't exist for my model. But I knew that wasn't true - I had proven it to them. After being strung along for months, I was told that MSI didn't approve of the bios I was after. But then I was told by other agents that approval wasn't needed and that they could sell it to me.

Throughout this process, I felt like I was being treated like a ping-pong ball. Xoticpc claimed they didn't know who to talk to at MSI, while MSI claimed they needed to talk to Xoticpc. It was frustrating to be caught in the middle of this back-and-forth.

In the end, I was left feeling like Xoticpc was being deceptive and using delay tactics. I wouldn't recommend buying a system from them if you want to avoid being treated like a ping-pong ball. I'm giving them one star for their deceptive practices, and if I could give them zero stars, I would.

So, I gotta say, I was pretty excited to get my hands on a new laptop from Xoticpc.com. I mean, who wouldn't be, right? But then, the darn thing was late arriving, thanks to some manufacturing issues that I guess were related to Covid. No biggie, I guess, I mean, I can wait a month or more for something I really want.

But then, when the laptop finally did show up, I had all kinds of problems with it. Like, the ASUS software kept popping up and telling me that the connector wasn't seated properly, and the battery icon would just randomly stop showing that it was charging. So, I reached out to Xotic PC to try and get an RMA. And let me tell you, it was like pulling teeth to get that set up. I mean, it took over two weeks and multiple emails just to get the RMA set up. And then, when I finally did get it set up, I found out that it wasn't even going back to Xotic PC, it was going directly back to ASUS. I mean, what the heck?

So, I waited another week or so to hear back about my repair, and that's when Xotic PC dropped the bomb on me. Apparently, ASUS had determined that the charging problems were due to "user damage". Which is just ridiculous, because I had problems with the darn thing on day one! But, Xotic PC wouldn't help me escalate the issue with ASUS, so now I'm stuck trying to battle it out with them over the $2,700 they want to charge me to repair my brand new, $4,000 laptop. And sure, Xotic PC told me that I could use my once-and-done Accidental Damage Protection coverage to cover the cost, but then what happens if I actually do drop the thing or something later on? I'm just out of luck?

Honestly, I'm really disappointed with Xotic PC and their lack of support in this whole mess. I mean, I wouldn't recommend buying from them, and I definitely won't be buying from them again unless they can fix this situation pronto.

I gotta say, my experience with Xoticpc was a bit of a rollercoaster. I was looking for a new computer and stumbled upon their website. After some back and forth with their staff, I decided to place an order on December 13th. They told me it might take up to 20 days, but that all the parts were available.

Now, here's where things get a little frustrating. They charged my credit card right away, even though the shipping date was still a ways off. I figured, hey, if they're charging me, they must have all the parts ready to go, right?

Wrong.

Turns out, the CPU wasn't actually in stock. Either they knew this and didn't tell me, or their inventory tracking system is seriously lacking. Either way, I didn't find out until the end of December that my parts wouldn't be available until the end of January 2022.

Now, I get that COVID and international shipping delays are out of their control. But what really irked me was that they lied about part availability for a whole month. All I got were empty promises that I needed to be patient and wait for the normal build process. Meanwhile, my credit card had already been charged.

Long story short, I wouldn't recommend buying anything from Xoticpc. Their customer service was pretty terrible, too. All I got were a bunch of empty platitudes, and they couldn't even answer my questions about laser etching our company logo on the side after two months.

It's a shame, really. I was excited to get a new computer, but this whole experience left a bad taste in my mouth. If you're thinking about buying from Xoticpc, I'd say look elsewhere.

So, I was browsing the internet on Black Friday morning and stumbled upon XoticPC's deal on the MSI Raider GE-63. I thought it was a great deal and decided to buy it. A few hours later, I was looking for a laptop sleeve on Amazon and needed to check the dimensions of my new laptop. I went back to XoticPC's store page and saw that the laptop was now $250 cheaper than when I bought it. I was pretty upset about this, but I knew that I wasn't entitled to a rebate or anything like that. I contacted customer support and they told me that they don't match prices for promotions. I was pretty disappointed with their policy, to be honest.

I mean, other companies like Newegg offer price match for the entire month of November, but XoticPC doesn't even offer it for a few hours! It's ridiculous. I could have just cancelled my order and reordered with the sale price, but customer support took 3 days to get back to me and I didn't realize they had such terrible business policies. It's like they don't care about their customers at all.

Honestly, I wouldn't purchase anything else from this company. Their policies are just too ridiculous. I don't understand why they can't offer price match for at least a few days. It's not like they're losing money or anything. They're just being greedy.

After dealing with customer "support," I've cancelled my order. First they claimed it was against their policy. Then, they claimed it was a clerical error. After that, they claimed the laptop wasn't even on sale during Black Friday. Yet I have email proof that it was. It's like they're trying to cover up their mistakes or something.

Overall, I would say that XoticPC is an awful company. They probably sell refurbished PCs as "custom made." Don't trust these liars. Stay away from them.

I recently purchased a laptop from Xoticpc for a whopping $2k. Unfortunately, on the very first day, I encountered a defective product. The laptop was giving me a Blue Screen of Death, the fans were making loud noises, and the screen quality was poor. The screen was locked at 8-bit colors, and the entire screen flickered if there was a wide range of colors and brightness on the screen. I immediately contacted Xoticpc for assistance.

To my dismay, they delayed my RMA for over a month, and when they finally got back to me, they said that my refund was out of the time frame. They diagnosed it as a software issue, which was not true and was only meant to delay me. Once the refund window was closed, they offered to repair it if I shipped it back. However, they failed to repair the computer, and it was still damaged when they shipped it back to me. I had to send it to MSI, who determined that it was the RAM memory that was causing the issue. XoticPC either willfully did this because it was the RAM they installed or are just incompetent. They failed to provide accurate diagnosis on multiple occasions, through email and with the physical device.

So now, I've shipped it on three separate occasions to get it repaired, just so I can sell it. It's already October, and I purchased the laptop in June. This is the timeline you're looking at if you ever purchase from Xoticpc and have a problem.

To make matters worse, they are now attempting to delete and remove all my negative reviews from other websites. Instead of offering me my request of a refund, which I 100% deserve, they attempt to delete all negative reviews. If you see that they have better reviews on one site than another, it's because they delete all bad reviews from websites. They would rather pay some website to delete reviews rather than treat customers on a moral ground. They will talk down to you as they pretend to care just to get you to be quiet.

In conclusion, Xoticpc is not a company that I would recommend to anyone. They are not trustworthy, and they do not care about their customers. If they refunded everyone who was owed one due to defective devices, they would be out of business.