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Hewlett Packard Canada / non-functioning or malfunctioning of color

1 Ontario, Canada Review updated:
Contact information:
Phone: 416-445-6718

I purchased an All in One HP Photosmart C4180 printer from
Staples Canada. The Staples sales representative tried pressuring me into taking out an extended warranty - given that
this wasn't the most expensive of printers and assuming that I was still buying a decent product with a 12 month guarantee from a reputable company and manufacturer that would give me good service for a number of years - didn't feel it was necessary to pay the extra. I had used a Canon for
many years without problems but eventually it came to the end of it's life when using color the black still worked but as I am a keen photographer and like to print my own pictures immediately so liked liked the idea of the Photosmart HP C4180 with its All in One features and had seen the picture reproduction on a friend's similar but less
fancy model and liked the end result.

So after Boxing Day 2 years ago, I decided to invest in the HP product. It was easy enough to install and gave me good service for a very short period of time except that every time I turned on the printer I had to re-align the print-heads. I persevered and used up much more ink that I intended, having to do this continuous cleaning. I chatted with a HP sales rep. at Staples when purchasing yet another cartridge and he told me to contact HP - this was not supposed to happen. This I did and the agent very kindly ran me through various procedures - seemed to adjust something from her end or told me what to do from my end and all was well for a short time and we were back to square one plus colored ink flooded the paper on numerous occasions.
I changed papers and used the HP's own paper. Nothing doing, it still flooded. I called HP and they suggested I return the printer for exchange and they would replace it. This was done pretty promptly with no hassles except that they failed to tell me that the guarantee or warranty was only valid for 3 months.
During this time I became ill and spent much time at home and not able to use the printer for some time except for printing letters. So didn't report this to HP. I tried using the colour printer again after some months- still problems - either flooding or
re-alignment was required. I contacted HP again - and was told how to clean the cartridge, contacts etc. Maybe even replace it. This I did. We were in business - all went well for a few printings and back to square one. Trouble again, including now a lack of yellow which was showing full and should have been since I had only just put in yet another cartridge. I only use HP cartridges.
Staples advised me not to waste anymore $$ as the yellow contact was probably faulty. I decided to try just once again though with a cartridge I had bought in the US a little cheaper than in Canada and take the chance by cleaning everything before I began. No go. I called HP and they kindly replaced the cartridge for me as I was going through so many without having used it much with so much cleaning that had to be done. They could offer no solution - only to take the unit or send it in for repair at my cost. As aside from what I had already wasted on it not worth it and would be without a printer
to even print black now until I got it back and the problem remedied if at all.

If I had wanted a black only printer - I could have kept my old Canon and continued to use it just as well.

I am now faced with a predicament. I can't continue wasting and trying to fix this darn printer which I am ready to "trash". What a waste of $$$. I can only use black and at times I get streaks of color
interfering with the black even when the color cartridge is
is switched to the off position via the computer. It won't function without the colour cartridge installed.

This C4180 is a lemon as far as I am concerned.

I spoke to someone who had purchased 3 for a business and was told that 1 had given them good service and the other 2 not.

What can HP do for me?

I need a fully operative all in one printer and certainly wouldn't entertain the idea of buying another HP. Their customer service people try but can't do anything further for me due to the warranty being out of action. Two printers with the same problem suggest to me that there is a factory fault. Reading reviews now since this model has been on the market for some time suggest there are definitely problems with this model.

Trying to find an executive to contact ad this has been impossible today.
I called customer service and was told to look at their HP website and I could e-mail an executive but wasn't able to find the correct contact box on the screen.

I was given a 905 telephone number to call in Toronto for HP by 411 but there was no answer, not even a voice mail.

Hence I am turning to you to try and resolve my predicament.
I bought this unit in good faith and from my experience with this model would not buy an HP again.

Canon has a good reputation and Kodak have come out with a
more unit that is more economical to run.

I can't even sell this unit as it is - it has no value.

What can you do for me?


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  • Gl
      8th of Mar, 2010
    0 Votes
    Hewlett Packard Canada - Bad technical support

    The computer is on warranty. The touchpad activate itself. Touchpad keys go on and off randomly and repeatively. Problem may be reproduced by applying uneven pressure on the computer case while holding it in your hands (slightly twisting the base). Problem may also be reproduced by working on an uneven surface such as lap, bed, etc. Problem very intermittent while computer left untouched (or unattended) on a table.

    1. Touchpad problem first come up in fall 2009. I send the laptop to HP for repair after system restore. RESULT: Tech support replaces the hard drive (or motherboard).
    2. A few weeks later, touchpad problem come back. I call tech support which says that the problem is well known and that the touchpad should have been changed during the first tech support intervention however it was not. So I send back the laptop to HP and get it back a few days later. RESULT: The touchpad has been changed.
    3. On the first use after the replacement of the touchpad, I notice that it has an important bump underneath the touchpas itself. The touchpad was not properly installed. RESULT: I send the laptop to support again and the laptop is shipped back to me. The bump is much reduced but still present.
    4. The touchpad problem got back a few weeks later (3 weeks ago). I'm in the middle of moving and don't have time to deal with backup and shipping laptop until now (March 8, 2010). I call tech support tonight (I spoke to 'Mike' just a few minutes ago). RESULT: Mike tells me that I have to ship the laptop to tech support after performing system recovery. He pretends the support team won't fix the problem before we exclude the software aspect. This is unacceptable.

  • Sh
      3rd of Oct, 2011
    0 Votes
    Hewlett Packard Canada - Refund for a new printer
    Hewlett Packard
    5150 Spectrum Way,Mississauga, ON L4W5G1
    Mississauga, ON L4W5G1
    Phone: 905-206-4725


    Here are a few points taken from HP’s Standards of Business Conduct: Building trust together and I've rated each one as follows:
    1)Passion for customers - FAILED
    2)Uncompromising integrity - FAILED
    3)Customer loyalty – FAILED

    Now let me tell you WHY:

    The following is an e-mail I sent to HP Canada CEO and submitted to HP Canada customer service online:
    I purchased a new desk jet printer from HP in Feb. this year to replace a HP printer/scanner that stopped working. Neither I nor the HP technicians were able to install the new printer.

    The technician suggested I purchase another desk jet printer. I had the same problem with the 2nd printer - would not install either.

    I checked with a technician here in Ottawa and he assured me that there was nothing wrong with my operating system.

    I decided to keep the printers until someone could figure out how to install one of your new printers. (I have an HP laser printer that is my main printer).

    My hard drive (3RD defective HP hard drive) crashed. This past week I was able to replace it and install one of the HP printers I had on hand and planned to return the one your technicians advised me was not the best one and now one of your printers is installed and is working perfectly.

    Yesterday when my installer was speaking with your technician about installing one of the printers, your technician said that the printers would not install on my old system because I had Windows XP MEDIA EDITION. WHY didn’t they tell me that in February? OBVIOUSLY if I had been told that the printers would not work with my existing system I would have returned both immediately.

    I have been advised that I am unable to return the 2nd printer, even though it has not been used, because you have a 21 day return policy. AT NO TIME did any of your technicians tell me about any return policy and my receipt does NOT mention any return policy. OBVIOUSLY if I had been told about your return policy or saw this information on my invoice I would have returned both printers immediately.

    This printer cost me close to $100.00 and I would very much appreciate receiving a refund.

    I do understand that some companies and businesses have return policies, but their customers are advised about their return policy conditions and the conditions are always indicated on their merchandise invoice.

    I have installed one of the printers, am satisfied with it and plan to keep it. I just want to return the 2nd unused one.

    For many, many years I have been a VERY faithful and satisfied Hewlett Packard customer - UP UNTIL NOW.

    I would really appreciate your help and am looking forward to a positive resolution.

    1) I received a call from the original Case Manager who said Corporate Headquarters sent my e-mail to him and he refused to allow me to return a brand new printer, ever though I am keeping the other one.

    2) They had the gall to send me an e-mail asking me to participate in a survey!!!

  • Ri
      3rd of Oct, 2011
    0 Votes

    am a customer of Punjab National Bank. Several months ago I opt for net Banking of PNB. For the first time the Password was so blurred that it was unable to guess. I went to branch and ask them to reset my password 1 month before, but not reset my password up till now. Here we can note... RITESH M. BHOPALE
    AMRAVATI- EMAIL ID- contact-9403169882

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