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1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Hertz reviews & complaints 1169

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10:42 am EST
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Hertz traffic ticket in italy

I was charged on june 10-08. On my capital one credit car $28.01 and it was for a traffic ticket in italy. It was credited on july 2-08. I was rebilled on july 8-08 the amount of $28.35. And i'am told that this is the way they handle citations. I than recieved a letter from the italy traffic division that I owe $100.27. Please advise me what to do.

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waynew706867
Agassiz, CA
Nov 02, 2011 12:06 am EDT

As I posted on another thread on this site. Phone your credit card company and dispute these charges. In my opinion this is a scam by HERTZ SPA ITALIANA.

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frank20025
Sydney Metro Area, AU
Jun 03, 2011 7:34 am EDT

If anyone plans to go to Italy and wishes to rent a car from Hertz then please don't. Their customer service level is non-existent. I asked for a small car like Fiat to be picked up at 11am, I had to wait for 30 minutes until my turn came and they only had 3 customers to serve with 3 service desks open at the time. They gave me a wrecked car which had a previous accident where the whole of the right side was totally damaged and also a GPS that does not work i.e. it was incompatible with the car they gave me. They said although the car is damaged, you don't have to worry about it since you asked for full insurance. I got to the next town and Hertz suggested that I either change the car or get a different GPS. They had no spare car and no GPS which is funny how they gave me these suggestions. I asked for a full refund since they could not meet the terms of the contract, they refused to pay. I ended up returning the car to them and renting another one for National Car Rentals. Since the drop off point was different from pick up point for car rented from National, Hertz eventually accepted to give me 45 Euros for that. Avoid Hertz at all costs.

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frank20025
Sydney Metro Area, AU
Jun 03, 2011 7:31 am EDT

If anyone plans to go to Italy and wishes to rent a car from Hertz then please don't. Their customer service level is non existant. I asked for a small car like Fiat to be picked up at 11am, I had to wait for 30 minutes until my turn came and they only had 3 customers to serve with 3 service desks open at the time. They gave me a wrecked car which had a previous accident where the whole of the right side was totally damaged and also a GPS that does not work i.e. it was incompatible with the car they gave me. They said although the car is damaged, you don't have to worry about it since you asked for full insurance. I got to the next town and Hertz suggested that I either change the car or get a different GPS. They had no spare car and no GPS which is funny how they gave me these suggestions. I asked for a full refund since they could not meet the terms of the contract, they refused to pay. I ended up returning the car to them and renting another one for National Car Rentals. Since the drop off point was different from pick up point, Hertz eventually accepted to give me 45 Euros for that. Avoid Hertz at all costs.

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Greg Dennis123
Head of St. Margaret's Bay, CA
Nov 30, 2010 12:59 am EST

The same thing just happened to me - three identical charges appeared on my credit card months after the rental. I am unaware of any traffic violations.

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11:32 pm EST
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Hertz insurance

Absolutely ridiculous story. My wife got rearended and took our car in to get fixed. The hertz people tell me on the phone " Absolutely NO charge, only a deposit, the other persons' insurance is paying for it". When my wife got there, the agent tells her she has to get this isurance, so she called me at work to ask me about it. I said we don't need it but the guy says in the backround " It's only $38.00, and the insurance company fixing your car wont cover this so you need to." So I said whatever, no sence in arguing over $38.00. Our car took quite a while to fix, like 25 days quite a while, so my wife takes it back in and gets everything squared away and done, so she thinks. Later that day they call and say ' You owe use nine hundred and some odd dollars, ' ALMOST $1000.00! He mensioned nothing of this while she was there, he called her right before they closed for the day. He did not, I repeat did NOT tell my wife it was PER DAY! This is absolutely unethical and disgusting business. I am a business man myself and am appalled beyond belief!

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5:15 pm EST
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Hertz non payment of insurance claims

I had an accident over a year ago and the other party had a Hertz insurance. The accident gave me and my husband a soft tissue injury and we stacked up on bills like rented car while our car was being fixed, and other expenses we would never have incurred if we have not been in tha accident. There were witnesses and the police report stated that we are not at fault. Until now one year later we have not yet settled with Hertz. They have adjusters who are liars and have no regards for the law. The Hertz adjuster I spoke to, spoke poorly about the officers of the law who did our police report, and this I found disturbing. The company refused to pay our rented car, stating that there was no agreement that they will pay for those other expenses. What angered me about all this incident is that we never asked for this accident to happen. On my part, as an injured party, I only wanted to get what I felt was taken from me. My time, stress, physical pain, mental anguished and personal injury, and property damamge. My point in all this experience is that whenever you decide to get a rented car or even get an insurance make sure it isn't from Hertz or you'll only get harassed and a very long and disappointing wait.

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hinaic
, US
Aug 04, 2015 3:14 pm EDT
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They have Proven They will not Play Fair, Keep posting your experiences.

I have a site, Will not post link out of courtesy to this site, specifically oriented to this complaint.

My Insurance company will not assist me with an UNINSURED DRIVER claim, because the DRIVER supposedly was insured, and the Oregon DOJ, and Attorneys are just not understanding. Just because I won the Suit against the Driver, doesn't mean they have to pay it. Hertz only owns the car, and is self insured for the replacement of that car... not yours.. your car is crap, I can tell just by NOT looking, that you have the lowest trim, High Mileage, Bad Paint, Old tires, well, tires are tires, whether they are brand new or not, they don't count.

Here is a comparison car, no VIN, Wrong Model, Wrong style, wrong trim, and they don't exist. I looked, 06/24/2008.

You know they allow you to upload your images, MAYBE they will find them. Maybe not, depends on if they look or not. See also, CCC Valuescope, CCC one, and other CCC news in the archives, and you will see this is not the first time this has been brought to the attention of OUR State, as in 2007, one year before Hertz Rentals Driver hit my vehicle, Oregon Closed that loophole with ORS 20.080.

Obviously didn't work, as I am still waiting 2, 683 days, 5 hours, 53 minutes and 1, 2, 3, 4 seconds for a fair offer.

Best of Luck to you all and thank you for Posting your Experiences with Hertz Claims Management, even if it is so we don't feel alone. :)

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MTR2817
, US
Apr 17, 2013 4:05 pm EDT

I was hit by someone driving a hertz rental 4/1213. I haven't recieved a call back after leaving several messages. I have only made one payment on my brand new 2013 ford fusion. All I want to do is to get fixed.

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tom burton
salem, US
Dec 15, 2010 3:40 pm EST

my brand new 2010 chevy truck was hit with over $10, 000 in damage by a hertz driver and since she didnt pay for the extra insurance hertz says they cannot be held responsible so it will have to go on my insurance. i think that it is horrible they can allow a car on the road like that

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lilew
, US
Dec 04, 2009 9:08 am EST

I had an accident caused by a Hertz driver (their fault) and am not getting any replies from Hertz. Three days have passed since the accident and no adjusters have responded, I only reach an answer service when I call the Company. TERRIBLE customer service. I used to rent cars from Hertz but will no longer do so. I think responsible drivers and companies should NOT rent cars from Hertz.

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Waiting in Vain
San Francisco, US
Nov 04, 2009 2:55 am EST

Did you compile a (pre law suit ) claims package with bills and send it to Hertz ? I was struck by a Herz driver and have not heard a single thing from Hertz or had a phone call returned after leaving Messages twice per day.

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12:16 pm EST
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Hertz dirty car, no customer service

Car that I picked up at the airport from No. 1 Gold area was not cleaned, not prepped. Nobody working outside, only option was to stand in a long line.

Drove to the exit gate and discovered that they also hadn't put a contract in the car, which they're supposed to do for gold members
(we pay a yearly fee for this convenience).

Had to wait a long time at exit gate to get the contract. On returning the car, again nobody working there, long line of customers. Had to abandon the car in their returns paddock just to catch my flight on time.

Are Hertz laying off workers? I telephoned Customer Relations and somebody promised that someone would get back to me, but nobody did. Should I stop using Hertz and encourage my colleagues to do the same?

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harry_palm69
harry_palm69
, US
Dec 27, 2009 11:44 am EST

First of all, it is not 'ARE Hertz'. It's IS... forget it. Yes, Hertz has laid off 40% of its workforce, in 2008. Thanks to Mr CEO himself. Hertz has also shrotened the fleet.
Blame on the economy. Rather, blame on the republicans for the ### job they did for 8 years.

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Ermaconnors21
santa clarita , US
Feb 20, 2009 5:25 pm EST

Yes you should stop using Hertz and encourage your colleagues to do the same.

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11:54 am EST
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Hertz ridiculously overcharged

My husband and I rented a car with Hertz in November while we were at home to see my Sister's wedding. We had the rental car for 3 days. Our Flight was supposed to leave St. Louis for Savannah to come back home on the 3rd day. We found out that we couldn't make our flight because of the time of the wedding, so we asked the clerk in St. Louis how much money it would cost to drop off the car out of state in Georgia. She quoted us an amount based on the mileage and number of days from her computer and said it would be about 150-200 fee to drop it that many miles away from the original destination. However, when we dropped the car off in Savannah, they charged us a 600 dollar "drop fee" for taking the car to any other city other than the one we got the car from. This is outrageous! If you are going to charge someone this much for your services, it needs to be printed somewhere we can readily access. It would have been cheaper to just fly at a later time. I will NEVER use Hertz again! NEVER!

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2:30 pm EST
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Hertz breach of contract

The Company that WON’T pick you up:

Tourist is stranded almost 3 hours in a mountain snowfall while
Hertz Rental Car Company does nothing

Complaints were filed with the FTC, the BBB, and the Colorado State Attorney General’s Office to investigate Hertz Rental Car due to their negligence and breach of contract so egregious it puts the public in danger.

On Sunday December 14th Pelshaw and his group of five friends were returning from a ski trip in Keystone Colorado when the 2009 Chrysler Aspen SUV they rented developed transmission problems and stalled on Interstate 70 in the mountains near Idaho Springs CO during a mountain snow fall and Arctic temperatures. “I called Roadside Assistance to tell them I was broken down and that we need replacement transportation or picked up. The representative spent all of his time trying to confirm the condition of the car, even after being told him that ‘the transmission is not working in any gear and there is a puddle of transmission fluid on the ground.’ ” The representative’s only response was to say to call a taxi, or go to shelter, even after being informed that the travelers were not in a town, didn’t know where to call for a taxi or go for shelter, and that it was snowing and the temperature was 6’ F. The Hertz Representative then said they would call back. During subsequent calls Hertz was repeatedly asked “What is your plan to rescue us? We are in the elements in the boonies, we could be in serious danger unless you honor your contract and come and pick us up.” In the course of 2.5 hours after numerous conversations with various people at Hertz “24 Hour Roadside Assistance” never dispatched a replacement vehicle or a ride to pick up the stranded tourists. Thankfully a Good Samaritan came that took them to the McDonald’s in Idaho Springs.

During the first 2.5 hours of the ordeal Hertz Roadside Assistance never offered anything more than for the travelers to call a taxi at their expense, even after being repeatedly informed that being in Idaho Springs and being from out of town the travelers did not know where to find a taxi; even after the Hertz representative was asked since they were in an office and had access to the internet and a phone book, why couldn’t they honor their rental agreement and at least call replacement transportation? It was only after more than 2.5 hours did Hertz offer to send a taxi at their expense. Sensing that Hertz 24 Hour Roadside Assistance was an oxymoron the stranded travelers were able to find a shuttle service to which they paid $350 to transport them to the airport. Needless to say they missed the scheduled time of their flight. Do you think Hertz is picking up those costs? Absolutely not, despite numerous requests. Allen from Hertz DIA (303.342.3800) then called, over 2.5 hours after first calling Hertz, to let them know that Hertz could hire a taxi service for pick up at no charge, despite previously stating that the travelers would have to pay the cost. Allen was then asked “when was the taxi dispatched?’ The only answer was to say that the car could be there in an hour. Allen was then asked “Why did you wait over 2.5 hours to order a car for us? I since contacted my own rental service, will you reimburse for that?” The representative from Hertz continually refused to reimburse this expense, despite pleas for help.

What is so frightening and angering about how Hertz handled this situation is their lack of prudent action proves they dangerously have no regard for the safety of the public. What if the break down was at night, outside in a snowstorm and 6’ weather? What if there was no Good Samaritan to rescue them from the side of the interstate? What if the traveler didn’t have the resources to hire their own transport?

Clearly this is a case of Breach of Contract, Misrepresentation that they have an emergency roadside service, and Negligence so egregious that action must be taken by the State to protect its citizens and to help protect the tourist economy that is so vital in Colorado.

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JustToLetYouKnow
Chesapeake, US
Jan 23, 2009 2:23 pm EST

Maybe Hertz did call for help. you did say that you were in the boonies. Maybe that had a hard time finding a large enough vehicle on such short notice...You did say that it was a storm, so i'm assuming that most of the other customers of hertz probably rented a large suv just like you did... and as for your "what if's" well, it just shows how active your imagination is...

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3:33 am EST
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Hertz unethical charging of credit card

I hired a car from Hertz UK for two days. When I returned the car the agent looked at it, said it was OK and told me I could go.

Two months later Hertz charged my credit card for 220 euro.

I phoned them and asked why. They said they were charging me for damage I had caused to the car.

After my phone call they put internal record sheets in the post to me showing that some of the damage they had charged me for was already noted on the pre rental form.

For three months I tried to get clarification. In the end they referred me to the small print which says they can charge what they like.

They said my only choice was to refuse to pay the credit card payment in which case they would pursue me with a debt collection agency.

So the summarise the service Hertz offers:

They charge your card without giving you notice or warning
They don't tell you what they charge you for
They threaten you with debt collectors if you don't agree with them

I would advise people not to use Hertz unless they are willing to have their credit card abused.

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LucFouquet
, BE
Jun 25, 2010 8:30 am EDT

I have a similar (negative) experience with Hertz rental in San Fransisco Intl airport. I had reserved (and prepaid) an SUV car, and when i got to the airport to collect it, they gave me a (quite big !) SUV so i was happy. Now it turns out that they charge me an (not asked by me!) upgrade cost as the car was bigger than the one i had reserved. People : pay attention at what documents you sign : before you know it Hertz will charge you extra for things you did not ask for !

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1:53 pm EST
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Hertz bad service

This is just one of many complaints I have about the hertz agency at the duluth airport. I returned a car I had rented for an extended period of time under an "unlimited mileage" contract. The car was a few years old with many miles on it when I rented it. When I returned it, the location manager gave me a very hard time about the number of miles I had put on the vehicle. A few months later I received a letter saying I would be held responsible for "damages done to the vehicle". I had reported a rock chip in the windshield, but the bill was for damage to other parts of the car that did not occur while it was in my posession. I feel wholeheartedly that this damage claim was "punishment" for the number of miles I put on their car.

Needless to say I will no longer be renting vehicle from this location.

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kale mccullogh
Raymond, US
Jun 01, 2015 4:40 pm EDT

Very unprofessional, rude, gave us a dirty, smelly rental car! The tires were bald, windshields dirty, with no wipers fluid..blades should be replaced!

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Reviewer78038
,
Jan 04, 2016 2:48 pm EST

Cyprus, larnaka

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Men123456
, US
Dec 24, 2015 11:30 am EST
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We went to rent a car to hertz in vista ca and we have a very stressful day with them the people who work there are very arrongant indifferent they give us a very unsafe car they put my family in danger and others drivers whom I share the road and they refuse to take the car back or exchange never ever do business with this company if you want to have a good rental experience...

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chauntm
Newport News, US
Jun 01, 2015 5:34 pm EDT

This is true I was given a car with trash and clothes I it. I told lady at hertz that when I took it back all she said was "I believe you"?

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miguel teran
,
Oct 05, 2007 12:00 am EDT

Could not rent car

Valerie
Valerie
, US
Sep 05, 2008 7:15 am EDT

Ordered a rental car from Hertz Rentals. Given one price on the phone and told that Hertz had 5 of those vehicles available for that day. Arrived at Hertz on time was told that they had no vehicles of the type that we wanted get a free upgrade to a vehicle that did not meet our needs or get a down grade to a vehicle that did not meet our needs. This was explained to us by a gentlemen at the Hertz Rental in the Tampa Bay airport with what could only be described as a "Superior" attitude. Who then acted like we were holding his line up. We took the upgrade hoping that it would have the leg room that we needed we knew the downgrade wouldn't. Got the bill receipt and noticed that the price "quoted" was not the price given. Price was almost 50% higher, my wife read back what she thought the price was before making the transaction over the phone, that is before tax, Florida tax, a Concession Fee Recovery of 15.48 never told to us up front that it would be part of our bill, nor did they give explanation of other fees FLA surcharge 7.38. Long story short 1. Misquoted price 2. Attitude of worker 3.Not the car that we had held in advance for us very uncomfortable. Wife had a hard time adjusting her seat I had no leg room and of course leg cramps. It was not the car that we had researched.

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Muslim2221
, US
Sep 02, 2009 6:58 pm EDT

We rented a car from Hertz for our Disney vacation. Upon check in, in Orlando we noticed a line that looked like a line for Disney world. We waited 40 minutes to reach the front of the line. Our representative did not know what she was doing. After 1 hour, we were out of there. Returning the car was even worse. There was 1 employee available to check in rental cars, and a line of at least 30 people. We decided to return our car to the desk clerk. That line was 20 minutes long. No apologies were given by the 2 employees. The shuttle bus driver kept yelling at people if he thought they brought on too much luggage. I wrote Hertz a letter they day we returned and got a response a week later, thanking me for alerting them to the situation. And they hoped to do business with me again. Are you kidding me. I will never book another Hertz rental car and will continue telling people how bad their service is.

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paul paul
Huntington Beach, US
Oct 23, 2011 5:38 pm EDT

this Hertz location is embarrassing to their name. couldnt be a worse experience dealing with them. I recommend anyone else inside the airport.

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ilene quaadman
Visalia, US
Oct 20, 2010 5:01 pm EDT
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On the 12th of October I called the 800 number for Hertz car rental and reserved a truck for 8am the 19th of October. Well the 19th comes and our local Hertz called to say they just received the order for the truck I ordered and did not have it but would call around to find one and would call me back. At 10am I called them and they told me that knowone had called and they would call around again. I call the 800 number and explained the problem to them.(they didn't seem concerned) They asked if I wanted to lodge a complaint. Of course by this time I said HELL yes. Of course I was connected to a automated line (nothing new there). So I called another car rental co. and was on the road by 10;30. They had 7 days to get it right and still [censor]ED it up. ( I saved 50.00 by going somewhere else.)

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Rago
Mobile, US
Jun 14, 2010 8:44 pm EDT

Orlando is a very busy place. You wait in line at the airports for your flights etc. Well all those people generally rent cars as well so it just seems to me that waiting in line in a busy city like Orlando would be common. Next time going to Central Florida, try flying into Sanford. It's not that far away and is much less busy.

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2:06 pm EDT

Hertz extremely poor customer service

A friend and I both made car reservations through Hertz on Wednesday, January 23rd—for Tuesday, March 18-Monday, March 24, at the Merida International Airport in Merida, Mexico.

We both received confirmation e-mails and numbers (mine was D9023920862). My reservation was for a Chrysler Atos - Manual, with A/C or similar Manual Air. I believe my friend (Kathy Walton) made a similar reservation but requested an upgrade to an automatic transmission.

When we got to the Merida airport, we found out that our cars had been given away - even though we had called from the Houston airport earlier that day (3/18) to confirm the reservations -- because our flights were cancelled and delayed several times due to extreme weather conditions. (In fact, the Houston airport was actually closed for part of the day because of the severe storms moving through the state.)

Btw, when we called from Houston, we were told by customer service that our cars were indeed confirmed - and that they would be there when we got there. We even made a point of telling them we would be VERY late because of the flight cancellations/delays.

Again, when we arrived in Merida (at about 11:30 pm), we were told our cars were given away - and that there were none available.

Our group consisted of three women, a young man (college student) and a young woman (high school student).

We were left stranded - late at night - at a close-to-empty airport - in a foreign country. It can’t get much better than that.

The two representatives from Hertz turned us away without even an apology. Actually, they closed up shop and left. They didn't even offer to help us with a taxi or direct us to a hotel. They simply told us we would have to come back tomorrow and HOPE that there would be cars available.

So, we had to walk close to a mile (at midnight), hail two taxis, and find a hotel.
(We had already paid in advance to stay at a B&B for the week - but since we didn't have a car, we couldn't get there.)

When we arrived back at Hertz the next morning (at 8 am sharp), we were again told that there were no cars available.

Of course, there was an SUV parked right outside - but we were told we couldn't rent that because they were holding it for someone else. So...we couldn't take that vehicle but yet they had no problem giving our cars away to someone else the night before.

I can't even begin to tell you how unbelievably poor the customer service was.

After complaining for almost two hours, they finally rented us ONE small car (which we put in Kathy Walton's name). We had to cram five people and all our luggage into that one car.

The kicker is that a sixth member of our party was scheduled to arrive in Merida the next day. That meant we would not have room for her and her luggage in that one little car.

I called Hertz over and over and over again over the next TWO days - to get them to find us another car. At the end of the second day, they finally found us an SUV but told us we would have to pay for the upgrade. So, after we spent money we shouldn't have had to - on phone calls, several taxis, extra gas, and a hotel room - they refused to give us a free upgrade. We ended up driving around in that one little car, and then we had to pay for a van to take some of us back to the airport at the end of the week.

To top it all off, we ended up paying over $250 more than the price I was given on the original confirmation ticket.

I am completely appalled by the unbelievably poor customer service we received.

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bajaskier
Fond du Lac, US
Oct 30, 2008 11:55 am EDT
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Small claims court, baby.

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Hertz - false damage claim!

4 months after returning our rental car to the Hertz Agency in Idaho Falls Airport, I received notice that a claim of damage to the car was made in the amount of $978.80 with add'l charges totaling $1513.35!! Four of us checked out the car when we returned it and notified the clerk that we ran into a hailstorm in So. Dakota and there may be a small "ding"...

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10:17 am EDT

Hertz harrassment

I worked as a vendor for Hertz Rental Car and was exposed to harrassing abuse for years. When I complained in a letter to the VP they supposedly fired the guy but would never re-instate my position as a vendor. I guess when you make a bad deed public, you are enemy No. 1. I was a very productive contractor who put up with a lot of verbal/degrading abuse at the hands of Hertz managers. These big corporations think they are not to be held accountable. I will never purchase a rental car from them nor will anyone I know. Be careful who gets your dollar...they may be an undesirable company with less than honorable working practices. Shameful.

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harry_palm69
harry_palm69
, US
Dec 27, 2009 12:40 pm EST

ok then.

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8:04 pm EDT

Hertz overbilled

I rented a car on August 22, 2008 at 8:30am from the above location. My daily rate according to the contract was 169.89 plus tax and a $200.00 deposit which would be credited back to my credit card upon the return of the vehicle. The vehicle was returned per the contract on the same day at the Flint, MI location on Bristol Rd at 11:36pm.
After reviwing charges to my credit card I found that Hertz charged me $923.94. I immediately contacted the location in SC where the car was rented and spoke to a supervisor by the name of Jessica (not sure about the name but will get confirmed). She was extremely rude and explained that we were charged for 3 days of rental. I explained that we dropped the car off the same day and only rented the car for 1 day. She argued with me and stated that we did not drop the car off or we wouldn't have been charged for the additional days. Sherefused to research or help me. She placed me on hold and came back on the line to tell she contacted the location we dropped the car off and they confirmed that the car was not dropped off until Monday which was untrue. I then contacted the location where we dropped the car off and they confirmed we did infact return the vehicle the same day at 11:36pm. They provided me with a billing contact number at Hertz to call in the morning. I have now pulled my recipt to find not only were we over charged for additional days but an upgrade charge and other misc fees that I have yet to get an answer on. I am dusgusted with the lack of customer service and will never use this company again. The credit card is linked directly to my personal checking account, if my account is overdrawn because of this I will expect Hertz to assume full responsibility for this error and cover any overdraft fees. I can not believe Hertz gets away with this. This is only my 1st complaint I plan on taking this as far as I can.

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g.irene
Hastings-0n-Hudson, US
Oct 29, 2014 1:38 pm EDT

If a business wants to have good relationships with it's customers and appear to be honest it shouldn't try to scam it's customers. My husband and I had reserved a compact car to be picked up at Phoenix Airport. When we arrived there was a long line and an announcement that there is a half and hour wait for the cars. What's the point of a reservation. Then they announced that if you were waiting for a compact you could go to the computer kiosk and use that. I knew that was not a good choice but my husband was getting hostile from lack of sleep so I went to the kiosk. The representative never asked if we had car insurance (I'm sure they're instructed to leave that out). The original estimate was $1300.00 but when the representative added up and submitted the amount to me it was $1, 000.00 more than the estimate. Feeling like I had to get my husband out of there very quickly, I agreed to the amount. The car was so small that we couldn't even put all our luggage in the back seat and it didn't even have cruse control. Did I mention we were traveling in Arizona and New Mexico?
The whole experience is just another way of taking advantage of travel weary people. On my behalf American Express has asked for all the car insurance money back. That's the least Hertz could do.

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WJB1
Long Beach, US
Oct 12, 2014 2:55 pm EDT

I had the same experience at their Orlando, FL. location. Wrote to Hertz and did not receive the courtesy of a response regarding my complaint. Will never do business with Hertz again.

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J.H.J.Woudenberg
, NL
Mar 24, 2010 10:18 am EDT

All my rentals from Hertz 2009 is not on my Flying Blue Miles, how is this possible?

Flying Blue ; [protected].

Rented most of the time at Rotterdam Zuid and one rented in Los Angeles, California for 4 weeks.

Please can you check this for me, please?

J.H.Woudenberg.
Hertz 1 # Club Gold "
Five Star.
[protected].

Joop77@kpnplanet.nl

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10:54 am EDT

Hertz #1 club gold rip-off

I joined the Hertz #1 Club Gold membership for its discounts and fast service. I was making car reservations for a 2 week vacation in Hawaii. Before using my Club Gold "passport to savings", i decided to see what my old Alamo had to offer. Full size car for 2 weeks..$469.00. Well I knew my new Club Gold could do a lot better than that! Then I thought lets see what my Delta Sky Miles membership could do. Full size car x 2weeks, Hertz, 34.50, = $482.95. Old Alamo, 20.71, = $289.00 (tax and fees included). Heck, Old Alamo looks pretty good but I know my new membership with Club Gold would do better...Who was I kidding, even with the PC# they gave me which would give a additional $10. off per day...$147.50 per day! PER DAY! Well you can do what you want with it. Me, I'm going back to Old Alamo.

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5:54 am EDT
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Hertz rip off

We hired a car in Toulouse online, and seeing as it was only a short 4-day holiday, we agreed to upgrading to an Opel convertible when we checked in, for an additional daily rate.

In Mirepoix for two days, south of Toulouse, and some little criminal put a scratch along the door, while we were parked overnight. The next night, the car was scratched again, along the boot, most likely by the same little worthless criminal. Both times the car was parked legally, under a street light, and (of course) while we were away, sleeping.

The result? On return, we were charged 440 euros by Hertz, i.e. 220 per panel. To make things worse, we were told that due to Hertz policy, it was cheaper to claim the scratches as our fault -- if we insisted on declaring the scratches for what they were, vandalism, we would have to pay the full excess of 660 euros. Go figure.

This is criminal in more ways than one. Basically, we would have needed to stand guard on the car day and night, without sleeping the entire rental period, to have avoided this. Thanks to some vandal, we are now over £400 poorer, with no recourse.

The result? I am NEVER using Hertz again. It is quite clear to me that they do not make their money from rentals, but from everything else they can screw the poor customer for. And I intend to tell everyone (you too, reader) to avoid Hertz like the plague.

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flyhi152
Mesa, US
Oct 29, 2011 6:05 am EDT
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I was going to rent a car from them and their CSR wanted to force me into an insurance contract saying that the system would not allow him to take the additional $ 10, - for partial insurance out. This was after he had entered my credit card information and after he had put a charge of $ 385, - onto my card. I did not sign the agreement and told him that I would get a car from a competitor. I went to Avis and their agreement explicitly says: "Renters are not required to purchase loss damage waiver (LDW). It is not mandatory. Before purchasing LDW, Renter should check if own insurance covers damage to and loss of the car"

The next day I saw the charge on my credit card and went back to Hertz to ask the guy how he could charge my card without an agreement. His answer was that Hertz always does it like that, charging the credit card before the customer has a chance to see the agreement and to sign it. He told me "You have to make that out with your credit card company..."

I never signed any agreement and never authorized Hertz to charge my credit card. Their employee did not even tell me "I am going to charge your card in the amount of $ xxxx . I was not even aware of the amount of $ 385, - before I saw the charge when I went online into my banking account. I did not get a credit card slip either. What kind of company is that ?

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BethOcomplaints
San Diego, US
Feb 03, 2011 12:24 am EST
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My daughter nor my self rented a car from Hertz in November 2010. Yet Hertz gave my address and my daughters drivers license info to the Napa, CA police department. Be ware if you use Hertz. We have in the past. I dont understand how they can say we ran a red light in Napa with their car! They also will not show me any documentation that we were the ones that rented this car. Hertz@atsol.com or by phone at [protected] will not give me documentation stating that we did not rent this car. My daughter is 22 years old, how did she rent this car?

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Rago
Mobile, US
Jun 14, 2010 9:02 pm EDT

Wow man you are a odd one. When you have the car YOU are responsible! If it's your car and someone vandalizes it who pays for it? YOU or your INSURANCE! Why the hell do you think it should be any different in a rental?

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rmn
London, GB
Aug 26, 2009 5:39 am EDT

Hertz Vienna Airport rentals should be avoided at all costs. I tried to prepay everything, and get as much insurance as possible as I remembered something about this, but I was still screwed. The car was scratched in Bratislava. So my card was blocked for € 800, and I was charged a total bill of € 1, 065.81 for a two day Ford Taurus stick shift rental - and I had prepaid € 300 already!

Well, turns out there is an excess in spite of all collision insurance that Vienna Hertz promptly used up (well, half of it) in repairing the scratches. The rest was tax, travel duty, highway duty, etc etc.

Cheaper to buy a car and leave it at the airport when you are done. Frankly, leave it in the Hertz entrance (if you can find it - worst signage in the world)

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RSHouck3
Mt. Kisco, US
Jul 17, 2008 6:51 am EDT
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You got off cheap. I was charged 363.80 Euros for scratches on a bumper. Not vandalism but also not my doing. They were so minor that a good washing and a black pen would have saved me A LOT. But I had not even noticed them. My advice: try to get a body shop to handle these scratches before the big corporate rip off happens. This is the equivalent of the gas charges they apply for filling up.

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7:38 am EDT

Hertz $60.00 unauthorized charge

I had initially signed up for a plan, because there was a Hertz Rental center down the street from my home, making it very convenient to do business with. Unbeknownst to me, this same site had gone out of business. I immediately contacted the Center with in 2 days and spoke with a women who stated she understands and will cancel the plan since I had never used it. The strange thing is this charge did not appear on my card until months later.

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10:11 am EDT

Hertz false refilling charges

I rented a car from Hertz Bordeaux. I returned the car with a full tank and produced a receipt to prove car had been filled completely only minutes before returning the vehicle. I got an invoice the following week for refilling the car with 51 liters of diesel - this is utterly impossible and Hertz has failed to respond to any of my emails. Looking at the web it appears many other Hertz customers experience the same.

***DO NOT USE HERTZ. THEY ARE THIEVING CRIMINALS AND SHOULD BE BROUGHT TO ACCOUNT.***

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12:49 pm EDT
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Hertz paying for extra insurance

On May 15 2008 at approx 3pm I showed my reservation to the only teller at Hertz Car Rental desk inside the Cody Wyoming Airport.I told him I had Allstate car ins, and I did not think I needed the extra car insurance he was pushing on me to accept.He told me he had Geico and they would not cover him if he rented the same nissan quest he reserved for me.I was charged 21.95 a day for five days.The 15 thru the 19 of may.The five day rental was 199.00.This is a ripp off of the cunsumer.I want a reinbursement of 105.00 dollars.Folks if your reading this You might want to rent from dollar rental.

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Cindy Allen
,
Nov 08, 2008 11:43 am EST

No, don't use Dollar. I told them I had my own insurance. I thought I did! I hit a cow 3 hours after renting. Yes, my insurance paid for all damage, including the cow. Dollar has so far billed me for 15 1/2 extra days for non-use $1100 plus which insurance doesn't cover. They lied about millage, which can be proved and have harassed me to put this additional amount on my charge card. I am trying to have the credit card rental insurance pay this but it takes time to get paper work. Dollar just sent me papers saying they will take it to collections. My credit rating is 840 but who knows after this... I am a teacher and teachers love to travel. I recommend all my fellow teachers renting with anyone but Dollar.

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1:14 pm EDT

Hertz insurence

My wife was involved in a hit and run accident. she got the license plate number of the car and it turned it into the police and it turns out to be a hertz rental car. I called hertz and they are acting as if nothing ever happened and they can't get a hold of the person that was driving the car. This is by far the worst customer service ever. Now i'm stuck with a wrecked vehicle thanks to Hertz!

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twentysixes
, AL
Aug 05, 2009 9:34 am EDT

te ### is your problem? dont you have your own insurance? just call them and give them the police report, they'll go after them... end of story!

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Former Hertz Employee
,
Sep 25, 2008 12:03 am EDT

Believe me, I used to work for Hertz. They will put this off as long as possible because they owe money but if you owe Hertz money, they will ride your ### so hard you will feel like you are permanently attached to them. That is their MO. Mark Frissora is a piece of ### and has ruined a once good company. Also, Joe Eckroth is ###ing is secretary.

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3:29 pm EDT

Hertz item left in rental stolen!

I recently rented a car from Hertz car company; it was a one-way rental from New Mexico to California. I drove 12-hours straight in order to return the vehicle in 1-day; it cost $153.00 a day. I was in such a rush that I did not check the van throughly when I returned it. I called Hertz to inform them of my error and to inquire if my item had been found. I received no phone call. I went back to the airport site and remembered that I said hello to a you man there, when I had initially check the car in. I asked him if he remembered me and he informed me that he had. I asked if anyone had turned in the DVD.VHS player. This young man was able to describe my item. Long story short. Nobody seem to know where my item was everyone became stoned faced and the lost and found manager stated that no one had turned in the item. When I asked her if she had spoken to the young man, she informed me that she instructed him to not admit that he saw the item unless it was in his hand. So, I have not received a phone call or any follow-up from this company, good service turned out to be bad because of the people who cleaned the cars.

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3:23 am EDT
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Hertz very sour note on a great trip

A great month long trip through five European countries ended on a very sour note. Returning a rental car from Hertz's European division at the Frankfurt airport in Germany, a small nick of about an inch was found low on a front piece of plastic. Had I known about it at the time, I would have fixed the problem myself with some sandpaper, filler and matching color (black). The materials would have cost me maybe 50 Euros and the work would likely have taken me a couple of hours. Instead, Hertz in Germany billed me almost 675 Euros without tax. This figure was "justified" with 85 Euros for labor, 338+ Euros for painting and paint and 248+ Euros for replacement parts. The total conveniently stayed under the deductible limit of 750 Euros for the insurance. But there is another culprit in this sorry saga. Hertz had information on my Regions debit card, which purposely only had $222+ in the account without overdraft protection to prevent a big financial loss in case of theft. I didn't realize that thievery can also have a corporate face that can override any protections I myself devised. The day after I got back to the States from my trip, Hertz had already gotten the entire sum of money they felt they were owed from Regions - an almost $700 overdraft. The bank never asked me if I agreed. I was only notified after the fact. To sweeten the pot, all overdraft fees were dropped. But any leverage I would have had with Hertz's European division was now also gone. It was as if two corporate giants had conspired to give me a nice fleecing. It took weeks with the help of my AAA booking agent (one organization wouldn't even deal with me personally) to get to Hertz headquarters, which referred me to their European division. My letters of complaint got friendly responses and kept referring me to yet another address, until I had enough and decided to write this post (I had warned Hertz's European division that I would do so). As for Regions Bank, there was no way of getting a hold of headquarters after getting "we're sorry" from the nice ladies at the regional office. A message I posted at Regions website remained unanswered. Bottom line: Buyer beware! Be careful what cards you use (credit, debit) and with whom, what cars you rent and with whom and in what shape they're in at all times.

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felicitas johnson
Boulder Creek, US
Jul 12, 2013 12:30 pm EDT

Made reservation in USA and got a quote of $724.00 without insurance as I requested. When I picked up the car at the Frankfurt Airport, Germany nobody mentioned any other fee. At the counter I said again "No insurance" and the only conversation was" all looks fine with your reservation sign here for the keys and car. Must admit, I did not read anything, I did not mark anything, after a 11.5 hour flight I just wanted to get out of there. Signed what I assumed was release of car to me and left. Upon return I was presented with a bill for $2500.00. Somehow I signed for some additional insurance that was 3x as much as I was quoted originally. No complaint helped, they just said I signed something.
You would think that an amount like this would somehow be pointed out, they obviously saw my initial quote. I would have never agreed and rather walked to my destination. BE AWARE!

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say_what??
Federal Way, US
Mar 21, 2011 9:45 pm EDT

Agree with both the above. The European franchisees have been exhibiting particularly odious behavior ever since the Private Equity takeover of Hertz Global. I can only assume this behavior is filtering down from the top.

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Toma123
Abbotsford, CA
Jun 21, 2009 6:35 pm EDT

Hertz anywhere is a bad choice of a company to deal with. You must realize that the bottom-line is that they will soak you for as much as they can whenever they can Best bet is to steer clear and avoid them no matter what they may say. Many other companies operate this same way! Always avoid these types and never ever listen to their deals always far too much fine print. You would need to be a very good lawyer just to comprehend there legal traps.

Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

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Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

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