Menu
Hertz Customer Service Phone, Email, Contacts

Hertz
reviews & complaints

www.hertz.com
www.hertz.com

Learn how the rating is calculated

1.4 1169 Reviews

Hertz Complaints Summary

129 Resolved
1040 Unresolved
Our verdict: With Hertz's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
Claimed
Hertz has claimed their business profile
Get notifications about new complaints and reviews of Hertz. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

Hertz reviews & complaints 1169

Sort by:

Newest Hertz reviews & complaints

ComplaintsBoard
P
5:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz bad customer service

Hello my name is patrice pennington. Spoke with crystal @ the south holland location informed her the tire light came on today. She tells me I am responsible. I've rented from hertz on more than one occasion and never had a bad experience until now... My next step is notify my legalshield attorney for resolution... Conf# [protected]
How am I liable for this. All this location is concerend with how much money they can collect off me. I do not appreciate the way this handled. Request a manager was told no one was there.

Read full review of Hertz
View 0 more photos
Hide full review
ComplaintsBoard
J
1:19 pm EDT

Hertz charges, authorizations, and not following their own policy, and im a gold plus rewards member

I reserved a vehicle which i was more than qualified to rent and they accepted yet over charged me for upgrading a vehicle in fact i was downgrading i was so upset i drove the vehicle back to that location demanding the charge fixed to which they complied i had another reservation for the same vehicle ready and waiting for me so i could close out that contract to which i did completing the final payment on one of my debit cards, they proceeded to tell me i was not qualified to rent the vehicle i returned earlier than scheduled which was a complete lie, at which i needed because of the space i needed for me and family members to use celebrating a very close family members college graduation at the university of Rhode Island ... but sadly was not there or there to pick up family members because i was a state away trying to secure a sufficient vehicle for the occasion. I presented them with every piece of identification and verification for the second day in a row after they authorized my card 476.00 and 373.00 ... then denying me the vehicle offering to put me in another vehicle which was too small without navigation in another state and authorizing my card another 2 times in the amounts of 276.00 dollars and 281.00 dollars but it only gets worse i had to extend the rental another day because it would be brutal to get there on time in the beginning of a work week to which i agreed to another authorization of 69.00 the following day after returning the fully gassed and spotless car i refused to drive but to get home in the first place they proceeded to hit me with over 1000 dollars in authorizations which included 149.00, 249.00, 249.00, 499.00 249.00 totalling 2049.00 dollars in authorizations crippling my credit line to which have i not had a ride i could not afford it because i paid the entire rental final charge which was 500.00 dollars which included a 300.00 for smoking in which i do not smoke and despise those who do and a five year niece we buried 3 years ago to ewings sarcoma cancer so obviously they were doing anything to have an excuse in to why i that amount of money would be held from me, if you try top make sense of it dont waste your time no lawyer or judge can deny what they did was wrong and unjust not to mention reckless dangerous and discriminatory why would i at the end of a rental still have this done to me, the experience and me missing my nieces graduation was enough

Read full review of Hertz
View 0 more photos
Hide full review
ComplaintsBoard
D
9:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz unethical behavior, over charging for damage during rental

Date of Incident: 5/02/2017
Client # : [protected]
While we were on vacation in Germany, we rented a car from Hertz. We stopped at a rest stop and when we cam out there was a dent on the fender above the wheel on the driver side of the car, and scratches on the lower part of bumper by the wheel.
Hertz is saying that there was damage to the front of the car and charging us 460 Euros for front end damage, 365 Euros fender damage, and 50 Euros administration fee. plus 59.60 VAT fees. 19% interest. I will pay the 365 Euros but the rest I want refunded to me in American dollars.
Desirable resolution would be that they take a look at the pictures to see that there is no damage to the front of the car and refund me the money they charged for the supposed damage of the front of the car and the administration fee because there was no phone calls or mailings only emails. Also I want it converted to American dollars since that's what we were charged.

Deborah Prieto
3318 W Greensboro Chapel Hill RD
Liberty, NC 27298
[protected]

I have e-mails I want to send and a pdf form I want to send but can not attach. Please advise

Read full review of Hertz
View 0 more photos
Hide full review
ComplaintsBoard
M
10:57 am EDT

Hertz unhappy customer service

Dear Sir/Madam,

We have rented a car in Hertz Chios Station on 19 of May 2017.

We filled all document in the office and the car key handed over to us.
- no one showed a car to us, no proper hand over.

On the 20 th of May 2017 when we back the car they found some slight scratches on the left front. Very hostile lady was chared us 117Euro for it.

First of all we did not gave that scrach to car ( let alone she did not showed the car at the first place, now asking this to pay.

I have paid this in cash but I would like to complain that service,
1) why at the begining she was not showed the car to us and just gave us the key and make us accountable for this

2) The many she took may not total cost of "that scrach" which we believe not for us.

I am very upset first of all the way we treated at the begining and end. I would like to hear from you that this is normal for Hertz ?

Any document you need i can provide.

Meltem Guner

Read full review of Hertz
View 0 more photos
Hide full review
ComplaintsBoard
A
3:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz car rental

Hertz is running a very devious scheme. The car left me twice in the midddle of the road because of a flat tyre. You are not providing spare tyres so that you can charge people when an unfortunate event happens. Car rental record [protected].

Furthermore, I got an estimate of costs when I rented the car and then when I returned the car I was charged $60 more. They said that the petrol was not included in the initial cost. However, I was told by your employee that that amount includes everything. So I was cheated and lied for the second time.

Moreover, you staff is really rude. They could clearly see that I was upset after I had to return for the second time in two days at the Ontario Airport, CA, and they were training a new person at the desk, thus making the process even longer.

I lost two days of my holiday because of your faulty cars and then I was charged more than advised. This was the worst car rental ever.

Read full review of Hertz
Hide full review
ComplaintsBoard
A
2:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz car rental in rome, italy

My rental record number is [protected]
Please note that I had rented and paid for an automatic car.
I received a fiat and was told by the hertz agent that it was automatic.
My husband drove the car out of the rental office. It was semi automatic.
However, I can not drive that type of vehicle. Therefore, my husband had to do all the driving. Also, the lock button on the remote did not lock the car. We were forced to stay close to the car and not leave any items in it.

Read full review of Hertz
Hide full review
ComplaintsBoard
A
2:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz car hire heathrow airport london england

we are in so much distress as we are in Germany having a holiday from australia and have been robbed of all our cards cash and licences. we have booked and paid for a hire car with hertz heathrow from 28th may to 27th june. but they will not accept a copy of our licence.
We do have our passports and any number of bona fide references from well respected people if you so desire!
surely somebody can help us. this happened through no fault of ours.
We can be contacted on email [protected]@gmail.com
PLEASE PLEASE PLEASE HELP US.
Hoping for a speedy reply. Thank you

Read full review of Hertz
Hide full review
ComplaintsBoard
J
12:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz car rental invoice no 78/1116534

Dear Hertz, I had a very unfortunate experience yesterday, May 18. While visiting Coimbriga Roman ruins site near Coimbra, my suitcase and daypack were stolen from my Hertz rental car. There was no damage to the car.

When I rented, the agent explicitly warned me against leaving anything in the car. It was a hatchback with the luggage covered in back, nothing was visable. The parking lot was unattended, not visible by staff.

My fault was not taking the daypack with me. It had my journal w personal info and rail tickets etc. That's the problem.

I wonder if this was a set up. When I discovered the theft, I started screaming. A man nearby with a British accent said, "the same thing just happened to me." That was the last I saw of him. These days, I doubt it would be hard to track a rental car for attack when parked in transit presumably w belongings aboard.

I have nothing. I want Hertz to use your network to find my belongings: one black Eagle Creek carry on and one orange Patagonia daypack. Please have them delivered to Hotel 1829 AS Porto, PT where I will be staying through Monday. Otherwise, I post widely, warning others.

Thank you,
John Klingman
[protected]@mac.com

Read full review of Hertz
Hide full review
ComplaintsBoard
A
12:07 am EDT

Hertz customer service flaws, over and unnecessary charges, holding deposit money as well as discriminatory practices.

On May 15 2017 my wife and I went to the Hertz located on Monument Blvd in Concord California. Having a reservation pre set we expected to be at the location no longer then thirty minutes, unfortunately the time came closer to a hour, after arriving before our expected pick up time. The staff was very unprofessional, even after having a car prepared, and waiting to have it properly cleaned, other costumers were placed in front of myself, reason being that their issues were more pressing then mine. I being a African American male And my wife being a White female, it seems as though your Hertz crew went above and beyond the normal everyday procedures of proper customer service. When calling in to extend my renovation for another day, my phone number was restricted for calling Hertz located in Concord. I ask for a full refund of my multiple time adjusted quote $72.92, and the release of my deposit funds $300.00. For a grant total of 372.92 Please contact me anytime at [protected] to further discus this issue.

Mr Andrew Jackson

Read full review of Hertz
Hide full review
ComplaintsBoard
D
1:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz rental car availability, air quality in car

I reserved my rental car, and paid in full for the rental three weeks before arriving at my destination.

On Friday May 12, 2017 I flew in at the Niagara Falls airport.

I was supposed to have a car ready for pick up at 10:00 a.m. When I arrived at the Hertz desk, they said they were all out of cars. I was astonished as in all of my years of travel I have never experienced this. This was my very first experience in renting from Hertz.

Futher more the only thing I was told was that they were out trying to find more cars. WHAT?

So I asked the young girl at the desk, what does a reservation mean to them. I thought a prepaid reservation meant that a car would be waiting for me upon my arrival. the couple ahead of me just picked up their keys, and were happily on their way. Did they just get my car as it took ten minutes to get off the plane?

At the same time, Enterprise right next to Hertz was very quickly and efficiently handing out all kinds of cars to people that had reservations

I then hear all kinds of excuses from Hertz, none of them making any sense. One was even blaming the companies that rent for Hertz as they send way too many reservations for them to fill. OK, now that is the start of the blame game., which just makes the company sound like they are out of control.

Finally a car pulls up which was 45 minutes from my reservation pick up time.

They did give me a larger car than I rented (which I did not need, but actually was all that they could find.) When I got in, the smell of smoke was intense. I had to make my one hour drive with the window down in 50 degree weather. I live in Florida and 50 degree weather to us is like New Yorkers riding with the windows down in the winter. The windows looked foggy as they were covered in smoke.

I was in the Batavia area for the weekend visiting my dad who was at the Veterans Home.. I did not want to waste even another minute with Hertz company changing out the car as there were no Hertz locations near Batavia.

I rode around all weekend with the windows down, and a box of baking soda in the pocket behind the drivers seat to absorb any odor that I could while the car was closed up over night.

About a mile from the airport I wanted to top off the gas tank before returning the car. The car took seven gallons of gas, at a charge of $6.45.

I gave the pump another short burrst of gas to make sure the tank was full. I got back on the road to the airport, looked at the gas gauge and it read down a quarter of a tank. Whats up with THAT?

Went to the desk to report why there was a box of baking soda in the car, and show them that I just filled up. No one was at the Hertz desk. I gave up and just got on my plane.

I called Hertz in Niagra falls today, and again excuses. I finally told the supervisor that she needs to understand how Hertz looks to the public. I said I am not after anything, but you need to understand that if you keep running your business the way you are now, you won't be in business at that location for many years. I hope she got the message. I hope that Hertz gets the message. Not that I will ever rent from them again.

I feel very sorry for the next unsuspecting person that needs a car in a hurry, and gets the same service. The sad think is that they just don't get it.
They are more interested in the blame game than correcting their own short comings.

Read full review of Hertz
Hide full review
ComplaintsBoard
D
8:55 am EDT

Hertz driver of hertz rental car involved in hit and run accident

One of your vehicles was involved in an accident on [protected] on the 6600 block of Musgrave St. The vehicle was a Toyota plate #HNH4511. I have already filed a claim #8B574954699145. A representative came out and took pictures if my car a 2003 Acura. I spoke with representative Connor Pickard on May 4 2017 who advised me I would be receiving an estimate of damages and a check in the mail and if that check wasn't enough to cover the damages, the car repair shop is to contact him and he would see to it that the balance is paid. He said if I did not hear from them by May 12th to call him. I have been calling him since Friday and he is not returning my calls. His number is [protected]. I am still waiting to hear from him after leaving numerous messages.
You may contact me Darlene Bell @ [protected].
Thank you in advance with hopefully your immediate cooperation

Read full review of Hertz
View 0 more photos
Hide full review
ComplaintsBoard
D
7:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz I rented a vehicle for uber use purposes, and was given a vehicle with improper registration info.

I came to pick up a vehicle reserved for today, 1/15/17. I rented the vehicle for Uber use. I went to the Uber hub to register the vehicle, and I was told that the plates were under a Chrysler, and I have a Hyundai instead, which has those plates. So, I wasn't able to use it for work purposes. I tried to call Hertz, located at 5259 W Archer Ave, in Chicago, with no success of any communication. I also received the vehicle with 1/8 of gas, and I put $20.00 of gas with the anticipation of working, and I cannot use the vehicle for work purposes. It is very difficult to communicate to this office, because it's either busy, or you are put on hold. So I want to document this issue so I can get either another vehicle replaced for tomorrow, and have Monday discounted, or be refunded for the amount of the rental, including the gas. I did not rent the vehicle for personal use.

Read full review of Hertz
Hide full review
ComplaintsBoard
A
8:54 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz hertz istanbul ataturk airport office

Dear Sir/Madam,

Unfortunately I had a bad experience in my rental in Istanbul.
I have been renting cars for 10 years all around the world.
For the first time I rented a car (prepaid) but in airport office I couldn't find the car I rented but another car.

My reservation number : HRTZ0043997

The stuff in airport Hertz office explained me that Class E and Class F are same but on internet (even now) I see different.
I especially rented a Class F - Renault Clio (cruise control, etc) but he insisted to give me a Class E- Renault Clio Symbol.
I refused and told him that I can pay extra to upgrade the car but he told me that he doesn't have any car in parking. Either I take the Symbol, or I will have nothing.
I was obligated to take the car he wants to give me and I did.
But when I went to car parking, I saw more than 5 Clios, Nissan Qasquais, and many different cars parking there.
It was at night. I was coming from Africa. And I had to travel 500 km to Ankara.
I never choose a small rent a car company even it is cheaper than Hertz to not have such problems.
But unfortunately your staff and Turkish Hertz Agency doesn't respect the clients.
I will keep renting cars from big companies like SIXT, AVIS, etc. but not HERTZ.
I am really sorry to write it but Hertz broke the image in my mind.
Maybe Hertz International does not know what is going on in Istanbul Airport Office.
They make people obligated to accept their last minute suprises and offers.
For a local small company it can be accepted but I hope you will take necessary actions to save your name.

Best Regards,

A. Ozan TOKSOY
email : [protected]@hotmail.com
gsm: +[protected]

Read full review of Hertz
Hide full review
ComplaintsBoard
R
9:26 am EDT

Hertz rental car breakdown

5/12/17

Have a rental car through their Ubar Rental program. The car needed jump starting back on 5/9/17. I called roadside assistance and they had AAA come out and test the battery and jump start my rental car. The battery had a bad cell. And suggested I take the car back to Hertz for an exchange. Hertz said I'd have to take the car back to the location I got it from. I didn't have time to do it then so I waited until I had time.

So on 5/12/17, I called the rental car location 4 hours before they closed and told them I'd be bringing in the car that day for an exchange. They said they'd take care of it. When I finally got to the location, traffic, accidents all over the place and such it was at 5:45pm. 15 minutes before they closed. I stood in line and waited my turn. When I got to the counter, the man told me that they had no cars to exchange with me. They had just rented their last Ubar program car to a guy who was in front of me but had to get some money issue resolved and was now behind me in line.

Not having a car to give me they didn't offer me any other car. And told me I was stuck with this car. And the battery problem. Which now needed constant jump starting, due to the battery being bad. I stepped outside to call customer service and to get my cell phone charger. When the office locked the door behind me.

I called customer service roadside assistance and they said they could jumpstart me one more time but that's it. After that I'd have to be charged for any further roadside assistance. I asked if I could take the car to another location and get it exchanged. They said this is not their department and said I had to call and talk to someone else. So I took down the number and called customer service. Who then transferred me back to roadside assistance. Roadside assistance said they could jump start me and since this was a mechanical problem I wouldn't be charged for any further jump starts. I took down the employee's name Patrick and his employee number. They again sent out AAA. And again AAA said the battery was bad.

All Hertz wants me to do is talk to the location. I did that yesterday when I brought the car in. This is the worst customer service I have ever seen. Especially paying for a rental car that is not running. And needing jump starting over and over again.

Read full review of Hertz
Hide full review
ComplaintsBoard
M
11:15 am EDT

Hertz customer service

I rented a car from the Providence Rhode Island airport which i do all the time! (MEMBER NUMBER [protected]) They first gave me a rental that had a check engine light on that i had to return! When i returned the rental I was charged a "smoking fee" which I feel was because I returned the vehicle for a new one! Then they gave me a rental with an expired Registration. When I called to let them know they told me once more to bring the rental back which I can not do because I was not around by the time I noticed the tags were expired! I had a rental from Budget for 2 weeks prior and only returned it because I am a member of hertz and thought i got a better deal! What a mistake! I called and kept getting told a manager would call me back which NEVER happened and I had to keep calling and explaining over and over! I will never get another rental from here EVER! What kind of company offers zero compensation and refuses to pick up the vehicle if there is a problem? Again Im livid about my experience and will never rent again.

Read full review of Hertz
Hide full review
ComplaintsBoard
M
2:47 pm EDT

Hertz car rental

Dear,

I want to complain about car rental in Israel, where I have been informed misleadingly. To whom can I send my emails with explanation?

Please see below for more details. I can send you the relevant contracts and documents as well.

Hope to hear from you.

Regards

=====================================

Dear Mrs Ben-Ami,

I am very sorry, but I really feel cheated here.

You direct to the contract, but good information for your customer is much more important to retain them.

The fuel non-refund is unlogic, rediculous, and I was not told about it. I had not agreed with it if I had known it.

Furthermore, as far as the Airport service fee is concerned, the Hertz 'salesman' told me it was on the contrary, bringing back a car to the airport, would lead to a discount, because of the fact that the car then not is to be picked up elsewhere, and brought to the airport anyway.

Another point is that your 'salesman' didn't talk dollars, but NIS. Everbody talks NIS in Israel.

Then, because all paper work is digital, and to be send to me afterwards, including the check in form, it is not even possible to look carefully at these documents / contracts. Furthermore, this should not be necessary when working with a trusted company like Hertz.

I am very disappointed about this. I am certainly not leaving it like this. I strongly recommend you to make a gesture. If not, I surely am going to escalate this.

Waiting for your reaction,
Kind regards,
Michel Arninkhof

Read full review of Hertz
Hide full review
ComplaintsBoard
L
11:18 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Hertz charges to my credit card

I having 14 pending charges for the same transaction on my credit card. The pending charges are interfering with the use of my card while on vacation in Italy. I would like all but one of the pending charges removed immediately. Thank you for you help in this matter.

D. Lynne Chellew
L.[protected]@comcast.net

I do not have an international phone # so must be reached by email.

Read full review of Hertz
Hide full review
ComplaintsBoard
G
5:40 pm EDT

Hertz hertz rental car

I rented a car, got to pick up location and they could not print out the contract. For 2 hours they made calls and kept trying to fix problem. I asked 3 times to just cancel reservations and they asked me to hold on they got it fixed...3 times. Finally, they hand wrote the contract.
The next day I go outside to a flat tire and the car won't start.
Road side assistance refused to come out unless I paid 80.00 dollars.
So my only other option was to change the tire myself, risk my life and the lives of others since I never changed a tire Hertz is happy to place everybody's lives in danger rather than send out assistance to fix tire and get car to start.
If the tire comes off at 70 miles an hour and people die, this is my testament that I called roadside assistance, spoke with Christine, 6:04pm 5/7/17 and recorded that call and I always record with my phone what I'm told at counter.So there is 2 video recordings, 1 is audio from call on speaker to prove this.
Hertz doesn't mind costing people their lives rather than being responsible for their vehicles care, maintenance and safety.
Pray I live and any drivers near me.

Read full review of Hertz
Hide full review
ComplaintsBoard
N
7:01 pm EDT

Hertz rental

I got a rental car from Hertz local agency located on 7046 Mission St. Daly City, CA 94014. The area manager is Manuel C. Bernal. Based on my personal experience, I believe this agent is greedy and dishonest. Before I got the car, there were scratches on both rear and front bumpers. Someone slightly hit me and the rear rubber band came off. The agent got the car fixed and replaced both rear and front bumpers. The other driver's insurer just paid for the rear bumper. The hertz hired billing agency called Viking Billing Inc. to force me to pay for the remaining. They wanted me to pay for the front bumper while it was already scratched. Such a disgrace.

I spent about 2 hours talking to Hertz representatives and manager regarding the issue. They transferred me to different departments one after another. I talk to 5 people and 3 departments. What I learn from this experience is no one working at Hertz wants to help you to solve for the problem. They just know exactly how to transfer you to other department. Finally, i was transferred back to Viking Billing Inc and ended leaving a voice mail. What I can tell about my personal experience with Hertz is I hope the CEO of the company spare a little time to really dig into any unethical problems and try to solve them before unhappy customers tell their friends and families regarding the experiences.

Thank you,

Read full review of Hertz
Hide full review
ComplaintsBoard
D
5:58 pm EDT

Hertz cars are being stolen in my name!

Greetings,
I have recently been contacted by numerous investigators (including Hertz) about cars rented in my name in the San Francisco area. I did not rent these cars. My wallet was stolen while on vacation in San Francisco in September 2016. Someone is using my ID to rent cars and not return them. I think the count is up to four cars. I am trying to contact anybody to talk to at Hertz but the phone lines just lead in loops. I just want to notify the Hertz location directly to help catch this thief and clear my name but I keep running into roadblocks.
I just received an invoice from Hertz about a Camero that was rented. It says I owe $1010.10. I did not rent this car. I have proof that I was in Denver, CO working at this time.

The rental agreement number is: [protected]. The invoice date is: 04/27/2017. Document number: [protected].
The reservation ID: H2441858007. Frequent Traveler: ZE1.

The car was rented on: 03/18/2017 11:07 LOC# 126110

Can someone please contact me about his matter? This person is renting this vehicles and not returning them. Please help to stop this thief!

Thank you for your time.

Sincerely,
Dustin Young

[protected]

Read full review of Hertz
Hide full review

Hertz In-depth Review

Website Design and User Experience: The website design of Hertz is clean and user-friendly, making it easy to navigate and find the information you need. The layout is intuitive, with clear menus and search options. The overall user experience is smooth and efficient, allowing users to quickly find and book their desired rental car.

Vehicle Selection and Availability: Hertz offers a wide range of vehicles to choose from, catering to various needs and preferences. Whether you're looking for a compact car for a solo trip or a spacious SUV for a family vacation, Hertz has you covered. The availability of vehicles is generally good, ensuring that you can find a suitable option for your desired dates and location.

Pricing and Rental Options: Hertz provides competitive pricing and flexible rental options. The pricing is transparent, with no hidden fees or surprises. The rental options are diverse, including daily, weekly, and monthly rentals, as well as one-way rentals for added convenience. Hertz also offers various insurance and protection plans to meet different needs and budgets.

Customer Service and Support: Hertz excels in customer service and support. Their representatives are knowledgeable, friendly, and responsive, providing prompt assistance and resolving any issues or concerns. Whether you have a question about your reservation or need help during your rental period, Hertz's customer service team is there to assist you every step of the way.

Booking Process and Reservation Management: The booking process on Hertz's website is straightforward and hassle-free. The reservation management system allows you to easily modify or cancel your reservation if needed. The confirmation emails and reminders provide all the necessary details, ensuring a seamless experience from start to finish.

Pickup and Return Experience: Hertz offers a smooth and efficient pickup and return experience. The rental locations are conveniently located, and the staff is professional and efficient. The check-in process is quick, and the vehicles are ready for you upon arrival. The return process is equally seamless, with clear instructions and dedicated drop-off areas.

Vehicle Condition and Cleanliness: Hertz maintains their vehicles in excellent condition and ensures cleanliness. The cars are regularly serviced and inspected, providing a reliable and comfortable driving experience. The interiors are clean and well-maintained, giving you a pleasant environment throughout your rental period.

Additional Services and Features: Hertz offers a range of additional services and features to enhance your rental experience. These include GPS navigation systems, child safety seats, and additional driver options. Hertz also provides roadside assistance for added peace of mind during your journey.

Loyalty Program and Rewards: Hertz's loyalty program, Hertz Gold Plus Rewards, offers great benefits and rewards for frequent renters. Members can enjoy expedited service, free upgrades, and exclusive discounts. The program is easy to join and provides excellent value for loyal customers.

Overall Satisfaction and Recommendation: Overall, Hertz delivers a top-notch rental experience. From the user-friendly website to the wide selection of vehicles, competitive pricing, and excellent customer service, Hertz stands out as a reliable and trustworthy choice. I highly recommend Hertz for your car rental needs.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Hertz customer service

Phone numbers

+1 (800) 654-3001 +1 (800) 654-3131 More phone numbers

Website

www.hertz.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Hertz?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Hertz Customer Service. Initial Hertz complaints should be directed to their team directly. You can find contact details for Hertz above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Hertz. Discuss the issues you have had with Hertz and work with their customer service team to find a resolution.