Hertz / placing a customer safety at risk due to bad service

Dallas/Fort Worth, United States

My daughter landed at the Dallas/Fort Worth airport and rented a car from Hertz. She drove 10 to 15 mins away from the airport and the car quit. She was able to pull off the exit and called the company for assistance. Instead of Hertz bring her a car. They told her to try and drive the car back. The car had QUIT!!! Then they told her they would have a tow truck come for the car. She has been waiting 3 HOURS FOR A TOW TRUCK. LOUSY CUSTOMER SERVICE. YOU ARE PLACING HER SAFETY AT RISK!!

Sep 17, 2017

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