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Havertys Furniture / Poor quality

1 United States Review updated:
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My husband and I purchased a living room set from Haverty's in March. When the furniture was delivered on March 21st, it looked as though whoever scotch guarded the fabric sat the cans and their big butt on the furniture before it was dry. We had distinct circles on the ottoman and big smudges on the cushions that should not have been there and would not go away no matter what.

We had a rep from Haverty's come to our house who agreed that the upholstery was messed up and could not be repaired, but that they would be happy to replace everything for us.

We have waited and waited, only to be put off with different delivery dates every time we called. Then three weeks ago we were told the furniture had been discontinued and we would have to pick out something else.

Now, we had already painted for this furniture, bought drapes, and even had new kitchen countertops installed that would compliment the colours of the furniture since you can see our countertops from the living room, and now we have to start over!

Then two weeks ago we got a phone call from our salesperson telling us our discontinued couch, chair, and ottoman were in the warehouse awaiting delivery in one week. Great! Our salesperson told us she would personally inspect each piece before it was brought out to make sure we were not going to be disappointed again. Right.

When the truck got to our house, the driver told us the furniture comes from Atlanta and never gets near the store, so there was no way she could have inspected it for us. Also, it was so shrink wrapped that no one could have inspected anything.

My husband and I climbed up into the back of the truck and started to unwrap this furniture (no sense in taking it off the truck only to have to put it back on if not perfect) only to find mess similar to what we already had. The driver told us he has delivered many couches with this type of fabric but had never seen one such a mess like this.

So, now that set went back to Haverty's as did the first set, so now we have no furniture in our living room except for an end table and two lamps. Lovely!

Haverty's have offered us 20% off on whatever we pick to replace the Donaway Sofa set we had to send back, but we are not hesitant to do business with them.

And we are extremely disappointed with our salesperson. She was great as long as she was making money from us. We haven't heard a word from her since the furniture was sent back a week ago. Very frustrating experience!

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  • Ka
      11th of Jun, 2009
    0 Votes

    So, how much does Haverty's pay you to read these complaints and post replys?
    Some people do redecorate around a whole scheme, and Havery's does have poor quality merchandise which is their problem and the customer's apparently because they are buying poor quality merchandise but theire prices are certainly top of the line!

  • We
      18th of Dec, 2008
    0 Votes

    I did my research around what you stated. Who buys a 6 or 7 hundred dollar sofa and massively redecorates around that. Talk about putting the horse infront of the cart. Counter tops! Window Treatments! I also found they have a 3 day policy. If you dont like it you can return it. I think you were in to much of a hurry and couldnt wait to get something. You cant be mad at the company. It sounds like they have done everyhting they could to make you happy.

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