Harrah's Casino / Harrasment, F0rced to pay for a cab ride home, strong armed and frightened
Firstly, please let me start by saying i am an upstanding person with no criminal history of any nature, and that I have been copletely dumbfounded, and shaken, by the vulgar and baffling display of unprofessionlism by Harrah's Casino in Maryland Heights, Missouri this morning of Tuesday May 19th, 2009. I was at the Ameristar casino, and a male and female friend of mine which suggested we go to Harrah's Casino, right across the bridge from where we were. While Ameristar Casino where we initially met ( my friend drove me up to meet this girl i was fixing him up with) I had one bud light lime bottle and 15 minutes later one bud light lime aluminum can. I am a 202 LB male, and was in no way intoxicated. As my 2 friends and I approached the entrance to harrahs, casino gate where you show your card to walk inside the gambling facility, we were having a conversation where as my 2 friends suggesting getting me a shot, i said no i really am not up to that i said i don't want to be walking around like wow my friends got me drunk".. jokingly. So the security staff heard a section of this conversation at the gate and said " you need to stand aside " in a very rude manner and let my 2 friends go inside. I said " sir what is the problem?". The security gaurd then said" did you say you were drunk when you walked up here?": I said " Sir yes i was saying my friends got me drunk kiddingly as I was suggesting to them I DO NOT WANT ANY SHOTS TONIGHT, you were not getting the context of our conversation." before I got out 4 words of that i was stopped in midsentance with a very rude " you're going to have to leave the premisis imediately " . I then said sir you're not understanding, can i please speak with a supervisor"., He did not answer and told me to leave ( mind you I was very pleasant, nor were any of my friends nor i being beligerant, etc. ) . I then walked to the other entrance to the other side of the casino on the way out, and asked to speak to a supervisor. I was met with a lady that said, Yes i am the supervisor". I then said, " Thank God, here is what happened I'm a little concerned, i'm being kicked out of the casino, for sometihng you are in misunderstanding of." The supervisor than said " are you carl, did yousay you were drunk ? I then said " yes ma'am I was speaking with my friends saying " ( what was above mentioned and I was stopped before getting 4 words out and threatened to be removed from the casino, . and before i could get this out she called a " code 6 " and told me I as " TRESPASSING" and she was calling security to have me removed. please keep in mind at this point i am at a loss as to what's happening being dumfounded trying to eplain what is going on and trying to figure out what is happeneing. She then had security on me ( my friends are scared at this point saying let's just leave ) as they walked back out through the gate. I then said sure let's go this is rediculious, then they escorted me out ( security did ), and walked me down to the front parking lot below the escalators, and one of my friends was with me, and I had asked to call the police i was very scared as my friend said, " I will go get my car from level 4 and we ( meaning him and I, will just go".). The security gaurd lady then said, you can go get your car but he's not leaving with you, we're making him, meaning me, get a cab. ( they forced me into a cab, told my friend 4-5 times that " NO HE CAN NOT TAKE ME HOME THAT THEY ARE HAVING A CAB ESCORT ME OFF THE PROPERTY. I was scared and did not know what was going on and my friend was scared to leave me alone with security. He did not quite understand what was the problem either. It was very confusing and scary. I called 2 police stations after this as the cab driver took me to my home. both police stations told me I'd have to file a civil complaint against harrha's. I called harrahs, and spoke with their security dept., the supervisor said" oh yes " carl" " we removed you because you said your were drunk", I tried to explain to her they were absolutely taking a conversation out of context that i am not drunk on 2 light beers at 202 LBS over the time period of 2 hours, and that they would not let me finish before calling in the swat team or whatever " code 6 " is. I then said to the supervisor of Harrah's security, " what happned up there, what is going on i would sincerely like an answer to this i am very shaken up and i have done nothing wrong. and I was FORCED TO GET INTO A CAB BY THEIR SECURITY and pay a taxi driver to take me home when my friend was right there telling them he will go get his car and pick me up right out front where I was escorted to. The security gaurd supervisor then said, "i DIDN'T TELL YOUR FRIEND HE COULDN'T TAKE YOU HOME. ", I said " Ma'am, you told him 5 through 5 times that ver batum. The supervisor of security, then said " NO i didnt" in a realy sarcastic manner. Very upsetting. I said ma'am, who is to pay this taxi bill that cost me 30 dollars to get to chesterfield, missouri from there. She would not answer that. I said ma'am, although I have done nothing wrong in any manner, been threatenend and sincerely scared by you people there and my friends been scared by you, and we are very concerned about your treatment to us. We've done nothing wrong, my friend said he'd take us both out of there, and you told him NO" HE CAN NOT TAKE ME OUT OF THERE ONLY A CAB CAN, THEN FORCING ME INTO A TAXI, TO PAY 30 DOLLARS TO GO HOME THEN THE LADY totally denying that ever happened. I am very upset and I will not let this go until i get a resolve. Horible experience. I asked to call the police from the premisis, as i was being threatened by security and they LAUGHED AT ME AND SNICKERED and said go ahead call the police. i THEN DIALLED 911 and not sure if it went through i was too scared to put my phone to my ear as they were telling me to show them my hands, etc. i wanted a record of the last place i was seen alive had they been taking me to kill me or something????? i REALIZE that's a little exageration but wow after that point it's a very scary situation. NOW I AM LEFT WITH A 30 DOLLAR CAB RIDE HOME OUT OF MY POCKET FOR THERE MISCONDUCT AND UNPROFESSIONALISM. AND WAS FORCED AND THREATENED TO BE REMOVED AND SINCERELY SCARED. I will conclude with this. I am in no means any kind of trouble starter, i have NO criminal record, I am not any kind of card couner nor do i even play black jack ( as you can see from my kind contributions of the last 10 times going to the boat losing 200 dollars on the machines in 20 minutes, i am just an easy going down to earth guy. I am shaken by this. I was scared by this. and I was forced to by a ride home while my friend stood right there offering to go get his car and we both leave the premisis ( as he was not drunk either ) . We are upstanding and well dressed people, and just out to having a nice evening and this was vulgarly imposed upon us. Harrah's was absolutely out of control to the point, that i feel very awkward not getting some kind of resolve from this horrible experience and issue. I tried calling 2 police stations to make a report, both police stations said they agreed with me that is way out of control that harrahs would act like that. I suggested right away, may i come to the police station and take a blood alcohol test right now, the police stations said, we don't really do that, and that they would persue civil action against the extablishment if that happened to them and really that's my only recourse. I am amazed something like this could happen. Had i been out of line or a drunk idiot, i would not be persuing this nor it be this important to find some resolve from this issue. concluding, I have been shaken to the point of almost tears, by to say the very least the "lack of professionalism by this establishment". On top of this it was a very frustrating, scarey and embarassing situation that cost me financially as well. Harrah's Casino In Maryland Heights, St. louis Missouri is out of control to conduct any business in this manner. Just a shame to even find anyone who in life who acts the way these Harrah's employees acted.