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Hampton Bay / Terrible experience

1 Eastchester, NY, United States Review updated:
Contact information:

We bought a large remote controlled Hampton Bay ceiling fan four years ago, and we have not been able to get full use of it. Located in our master bedroom, the light fixture, as part of the fan unit, goes on at all different times of the day, including at night all on its own. We live in a garden co-op and suspect that when someone uses a nearby remote of any type it turns the fan light on waking us up.

Is there a way to fix this? We love the fan, but are ready to ditch it. Ideally, we'd like to get our money back unless this is a fixable problem. We will follow up on this, if need be, reporting the problem to the Better Business Bureau and Consumer Reports. We paid quite a bit of money for this from a Home Depot designer's store in New Rochelle, NY.

Sincerely,
Mary Lynne & John Bonforte
cc: file.

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Comments

  • Wa
      28th of Jul, 2008
    0 Votes

    My mom bought two outside lights for my home a year ago. They are now discolored and rusty looking. They were once bronze. I have had outdoor lights from Hampton Bay but this is aweful looking. We spent a lot of money having our retaining walls done last year and now it looks pretty bad looking.

    What can Hampton Bay do for us? We have no box, no receipt?

  • Dr
      29th of Jul, 2008
    0 Votes

    Mary Lynn,
    You probably have someone nearby with the same remote settings as your fan. To change the settings does require some mechanical handiness. The remote is the easy part as the dip switches that change the remote frequency are near the battery. The fan is a different story. The remote for the fan is usually located in the "bell" near the light kit. You have to remove the bell and without disconnecting any of the wires change the dip switch settings to match the remote. There are usually 4 switches and all you should do is change one of them on both the fan and the remote to change the frequency.

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