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1.1 248 Reviews

GrubHub Complaints Summary

3 Resolved
232 Unresolved
Our verdict: If considering services from GrubHub with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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GrubHub reviews & complaints 248

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S
10:21 pm EDT

GrubHub delivery

I've used Grubhub since 2013. I've used it so often - especially from last year to this year.
I order from it everyday, sometimes twice a day. And recently, I've specifically written in the "additional instructions" to come meet me at the parking garage. Some drivers have called me in the past to ask me if I could meet them at the front door instead, and in those cases, I went to the front door without any trouble. But today, this driver Amanda doesn't even call me and sends me a sing text saying "I'm here with your food." So I go to the parking garage, search for her, and then call her. She says she doesn't want to come to the garage. I tell her that because I did not bring my keys, I would have to go all the way up to 5th floor to get my keys and go back out to the front door if she didn't come to the garage. She still says she's not comfortable coming to the garage. So we hang up and she leaves with my food.

What a terrible service to a regular customer. Can't believe this is how they treat their top customers. I am pretty sure that I'm one of the customers that use Grubhub most often, and why am I getting this [censor] service? I am not taking the food, so take that 20 bucks. And I am never ordering from Grubhub again.

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S
7:31 pm EST

GrubHub dismissive customer service

95% of the time, or more, GrubHub will have the order delivered as expected. Sometimes something here or there will be missing, but sometimes we'll get something extra too. But this time when trying to order from the site, each item you click to order will open up a pop-up window to specify what you want on/with the order, and/or what size or custom specifications. Some of these items weren't working and would just leave the screen darkened without any pop-up window appearing. Others would have the pop-up window and the items that wouldn't, have done it before because they're items we order frequently. We just couldn't order them this time.

When trying to finalize our order, all of our cards were getting errors, so we couldn't order at all (yet apparently it went through on some level). When I brought this to customer service to say their site is having some issues, we were blamed for it and dismissed completely. When told it was our computer/browser/cache, I tried explaining that this was the same computer and browser I've always used with the same cache status (I always clear it frequently, and I've ordered at times when it wasn't cleared). I was also told it was our bank's fault and not their server, even though the bank was saying everything was fine on our end, which we figured considering it was the main card we always use for GrubHub.

We wound up just dropping the order and ordering from Domino's instead. The card went through just fine. Like hell it was our bank's fault. We brought this to GrubHub's attention so they'd be aware of it and look into it to fix, and instead we were dismissed and blamed for the issues we were having when it wasn't our bank since we could order elsewhere, and it wasn't our computer/browser since we had the same issue with those items' pop-up windows not showing up even on different laptops using different browsers, and it still wasn't explaining why other items' pop-up windows were working fine if it was our pop-up settings, which it wasn't since our settings have never changed.

Was thoroughly displeased with the representative we spoke with.

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B
11:37 pm EST

GrubHub grubhub

Horrible company. 2 days in a row they charged me, allowing me to order from 2 restaurants that weren't serving. And then when I got upset and complained on both occasions, they basically call you a liar and lecture you! No sense of customer service. And they are thieves! If there is ever a class action lawsuit against them, count me in. What an utter scam!

Consumer BEWARE. Go for UberEats or Postmates instead!

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pobarjenkins
Minneapolis, US
Dec 10, 2017 12:36 am EST
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Did they end up refunding you for the overcharged amount?

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D
9:39 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

GrubHub restaurant delivery

I am posting this because of the horrible service I have received from grubhub once again. I called 2 hours ago and placed an order for delivery. Before I placed the order I called the restaurant just to make sure they were available, open and able to get an order from grubhub for delivery today as it is thanksgiving. They stated they will be open and able to accept the order. So 2 hours nothing came and I had to contact grubhub to inquire as to where my order was.

So the agent went into his computer and stated the restaurant was closed. That is a lie. He tried to say that is why the food never came. Even if that was true they should have called me and told me that the restaurant was not going to be able to fill my order and that I should try something else. If I had not called them they would never have contacted me via email, call or text.

Instead I got an email and text stating that my order should arrive in about 1 hour. So just to make sure I called the restaurant after getting off the phone with their agent and the restaurant confirmed that the order could have been placed with no problem and been delivered.

This is not the first time grubhub has dropped the ball with me or other people as you can see by the reviews about their company. The last time I used them the same thing happened and I swore I would never use them again. That was a long time ago so I decided to give them 1 more try. What a mistake that was! Never ever again will use them for any type of order and I suggest that no one ever uses them either or you may have the same crappy service I have had.

I am going to go on as many sites as I can and badmouth them in hopes to cost them as much money and customer as I can! That kind of customer service is totally unacceptable in this day and age. If they would have contacted me shortly after the order was placed I would have no problem. But as usual the did nothing to address the issue.

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L
4:13 am EDT

GrubHub nightmare

When you order food you don't expect to get it 3 hours later after placing an order, right?
I didn't either. Now I can say this is horrible and disgusting that they afford to treat their customers this way.
I live relatively close to the restaurant I ordered the food from. Why the whole trip form the restaurant to my house took 3 hours? Nobody knows. Of course, it was cold.
I will never use your service again. You can't even explain what happened to the delivery and why it was so late. Disappointed.

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I
9:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GrubHub terrible service took my money but couldn’t provide food or reason

I placed an order on the GrubHub app as soon as they charged my card I received an email saying they weren’t able to place the order with the restaurant and to give GrubHub a call. When I called and tried to explain that I already paid but they are not processing the payment, all I could hear was the customer service representative laughing over me while I was talking. I couldn’t hear myself speak because she was talking to her colleagues so loudly and she clearly didn’t hear me because I had to repeat myself all over again after her colleagues were done saying whatever it is they were saying. Now that she understands my plight she puts me on hold to call the restaurant when she comes back to the phone she tells me that she spoke to the owner and they aren’t providing a reason as to why the order got blocked so she has to forward this to another department that will get back to me in 24-48 hours. So I ask her what am I supposed to do? You charged my debit card I’m still hungry and I still want to eat. And I used a promo code that I can’t use again. So she says she’s putting me on hold but instead hangs up on me. I call again and speak with another woman that at least pretends to care and she puts me on hold as well when she comes back she has no explanation either and just tells me that my money will be refunded back to my debit card in 3-5 business days. So I gladly took my money to UberEats I’d rather give them my money anyway. GrubHub is so unprofessional and so unreliable, it’s no shocker that they receive all the complaints that they do. All they do is tell you they will give you $5 grub whenever your order is over 40 minutes late.

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A
7:43 am EDT

GrubHub they should be shut down

Simply awful. I'm so mad. Spent over two hours waiting for my order for nothing. After that I called their customer service. They said they have no idea what was wrong with my order. Very professional. So that's all. They hang up and left me without food and money. How is that possible? I understand they are just people, but if they work there they should take responsibility and help people solve their problems, not just sit on their chairs for 8 hours doing absolutely nothing and getting paid for nothing as well.

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R
11:33 pm EDT

GrubHub rubbish service

Their delivery is something... They often delay it, or it's often late OR they cancel everything and you wait for weeks to get a refund. All what their support can do is to apologize, but no serious actions from them. Their drivers are unprofessional and it seems like they're afraid of customers or people at all. I have an example when my order was left near my door without notifying me. When I found it, the food was cold. So tell me what kind of service is that?

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L
4:15 am EDT

GrubHub awful

I was blamed by their employee for late delivery. Even though the information I gave was right and checked. Their driver had lost and couldn't find my house. When I finally got my order there were some parts missing. My food was delivered one hour later, it was cold. And plus they refused to refund. Very nice.
I'm done with them. And I recommend you not to mess with them either.

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M
4:31 am EDT

GrubHub waste of time

I received my order two hours later. It would be fine probably, but the store is not far away from me. I guess if I just walked to it, I would have received my order much faster. I didn't get any apologies as if everything was ok. Their service didn't help me when I called to find out where my order was and what took them so long. Thank god they are not the only one who delivers food. Because I will never use them again.

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C
5:30 am EDT

GrubHub rude driver

Unfortunately, I experienced a rude behavior from your company. I placed my ordered and ask to deliver it to my daughter's house. I was at work and couldn't pick up the phone when they called me, even though I wrote one more number there (my daughter said that no one called her). Of course, I called back and the driver was rude and didn't listen to me. Eventually, he just hung up on me... Bad and frustrating.

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G
7:24 pm EDT

GrubHub food never showed up

I have been a loyal grub hub user for awhile but tonight ended that(8/12/2017) . I ordered at 8:20p and about 5 mins before Fuddruckers closed I called and they said "yea your order is here but the grub hub driver never showed up" No one called me or anything, which shows how much they really care about their customers. I had to contact them to tell them they screwed up and to initiate getting a refund which won't show up for 3-5 bus days. After all that they actually wrote in an email that the refund is a courtesy! which shows the true face of this company. They have lost a loyal customer and someone who use to tell people about them. Also when calling their customer care they sounded like they actually expected me to be ok with them telling me they didn't have any drivers, so my order was cancelled. Sad place.

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R
6:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

GrubHub deceptive billing practices

Around 1am on SaturdayJuly 22, 2017, I ordered food from my hotel room in Atlanta, GA. After a long day of travel, I was exhausted, hungry, and needed food so my cancer medicine wouldn't make me so nauseous. So I got on Grubhub and ordered food. I ordered a ton of food and got in the shower. When I got out of the shower, thinking my food would nearly be there, I noticed an email from Grubhub. It said there was a problem with my order and I needed to call customer care. So I did. Danielle, who to say she was unpleasant would be too much of a compliment than she is worth, answered my call. She couldn't of course answer the question of why my order was "blocked." She never apologized, never explained and only after complaining for nearly 30 minutes did she give me a $25 gift voucher. She told me I was clear to order again. So again, I placed the order. Again I got the email. On that order the $15 I had to pay in order to use the stupid $25 voucher, was charged and instantly returned to my card. Not so for the $48.16 that was charged to my card for the first order. I called back and Danielle, the worlds worst customer service representative in the world, said there was nothing she could do. They wouldn't be delivering my food and to "get over it." I was furious. But not nearly as furious as I am today, 12 phone calls, 37 tweets (Grubhub complained to twitter and had my account suspended for 24 hours), 3 days and many hours working on the release of my funds. It isn't about money. It's about principal. They have refused to explain, correct, apologize or return my money. American Express told me that Grubhub was intentionally not releasing my transaction and since it was "pending" there is nothing American Express could do. The charge would fall off after 7 days. So for 7 days, Grubhub illegally used my funds to gain interest while refusing to give them back. It is American Express who will ultimately drop the charge and return my money. I still have 4 days to go, but in one afternoon I have gotten 2 news channels, 13 other victims of Grubhub, a slough of twitter followers and a Facebook war. I intend on proceeding legally for this deceptive practice.

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A
2:21 pm EDT

GrubHub grubhub has horrible service that will cost you time and money

The whole point of their food delivery service is to make things more convenient for the customer. Attempted to order a sandwich on the phone app. Even though I had entered in all my address data and driving instructions before, I had to re-enter. The detailed instructions for the driver on getting into my gated community would not take - I kept getting an error message, 10 min go by and two attempts finally gave up, called customer service. The lack interest in entering my data was unbelievable - he got through typing up two sentences and told me to just wait till the driver calls to navigate him through all the steps. Apparently explaining that detaining me on the phone for more time to deliver one little sandwich was counterproductive, fell on deaf ears because he continued to talk over me and explain why this was a hassle for HIM. Hung up, CB to speak to a supervisor - received a weak, "Sorry, we'll look into it." Canceled order -

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J
5:15 am EDT

GrubHub delivery service was extremely slow!

I had a terrible experience with GrubHub! And I decided to warn others about this company, please don't make the same mistake I did!
I have ordered some food from them and they promised I'll get my order within an hour but in reality it took them 5 hours!
I was planning a family dinner and guests had already arrived but there was still no food. I kept calling GrubHub and demanding some explanations but heard nothing but lies and every time I called they said that they were on their way!
When the delivery guy finally showed up he did not even apologize! I asked what was the reason for him being so late and all he said was "traffic"! 5 hours in traffic are you kidding me? I will not use their service again!

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M
10:51 am EST

GrubHub no delivery

This is terrible website and awful service, do not use GrubHub! I made a big order here and asked for the same day delivery. Nothing arrived that day and I actually never received my order. They took my money very fast but did not deliver my food! I called and emailed a lot of times, I asked for a refund, for my order and even threatened them with the police, but these scammers don't care and not afraid of anything! This scam business should be shut down!

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B
10:01 am EDT

GrubHub Fast food bbq

The food here used to be of good quality, that is until the wannabe owner Jameon started running it ! The fish is so salty that you can't eat it, the tartar sauce is runny, the potato salad is gummy and is filled with large amounts of chopped bell peppers, you can't taste anything else, the meats are so over cooked that they are tough and taste like burned leather. It's disgusting there ! The guy there is so rude, if your order is wrong Jameon acts like it's your fault, it smells like a sewer in the building, the structure even has holes in it ! This place on WestMoreland is the worst BBQ in Dallas ! The food is just crap ! Don't waste your time or money, you can't get better just about anywhere in oak cliff ! Not worth the time !

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O
3:24 am EST

GrubHub grubhub doesn't care about their customers

I ordered with Grubhub in the past and everything was fine, so recently I've decided to order something again. I've ordered Japanese food, but the food they delivered was Chinese. That was terrible, because I don't like Chinese food, it's to spicy for me. So I called them and asked for a refund, but they refused. They said that they delivered what I ordered, but it was not true! They also said that I did receive the food, and that I need to contact the restaurant. It is Grubhub who charges the customer and they are responsible for all the orders! These clowns made a mistake and refused to fix it! Don't order through Grubhub!

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J
3:51 am EST

GrubHub worst delivery service

I'm so disappointed with GrubHub! They are so dishonest. I ordered some food through their website and waited forever for my order to arrive! I called them many times and their rep assured me my order was on its way. Well, I waited over 5 hours, was starving, and never received anything. My food never showed up! I called the company and was put on hold for over 30 minutes, then hung up. No one ever called me back! I cant even reach them to get my refund. I left some messages demanding my money back, but it seems like they decided to keep my money. Horrible company!

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L
2:25 am EST

GrubHub worst service ever!

GrubHub has the worst service ever! I often used Grubhub in the past and never had any issues. Recently I ordered something via their website and never received my order! I contacted their customer service and demanded a refund. Their rep apologized and offered me $10 coupon! I never received a coupon either. I called them many times and was told that my food was on the way, but those were lies! My food was never on its way and it never showed up! I'm so sick of their disgusting service. They promise to refund me, but I doubt that I'll ever get my money back. I'm done with this horrible company!

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GrubHub Customer Reviews Overview

Grubhub is a popular online food ordering and delivery platform that connects customers with local restaurants. Our reviews show that Grubhub is highly regarded for its user-friendly interface, wide selection of restaurants, and reliable delivery service. Customers appreciate the convenience of being able to order food from their favorite restaurants with just a few clicks, and the ability to track their delivery in real-time. Grubhub's customer service is also praised for being responsive and helpful in resolving any issues that may arise. Additionally, Grubhub offers a variety of discounts and promotions to help customers save money on their orders. Overall, our reviews indicate that Grubhub is a top choice for anyone looking for a convenient and reliable food delivery service.

GrubHub In-depth Review

Website Design and User Experience: The website design of GrubHub is clean and user-friendly, making it easy to navigate and find what you're looking for. The layout is intuitive, with clear categories and search options, ensuring a smooth user experience.

Ordering Process and Convenience: The ordering process on GrubHub is incredibly convenient. With just a few clicks, you can browse through a wide range of restaurants, select your desired items, and place your order. The platform also allows you to customize your order and provides clear instructions for any special requests.

Restaurant Selection and Variety: GrubHub offers an extensive selection of restaurants, catering to various cuisines and dietary preferences. Whether you're in the mood for Italian, Chinese, or vegan options, you'll find plenty of choices to satisfy your cravings. The variety ensures that there's something for everyone.

Delivery Speed and Accuracy: GrubHub excels in delivering orders promptly and accurately. The estimated delivery time provided is usually reliable, and the tracking feature allows you to monitor the progress of your order in real-time. The delivery personnel are professional and ensure that your food arrives in excellent condition.

Customer Service and Support: GrubHub's customer service is top-notch. They are responsive, helpful, and go above and beyond to resolve any issues or concerns you may have. Whether it's a missing item or a problem with your order, their support team is quick to assist and ensure your satisfaction.

Pricing and Value for Money: GrubHub offers competitive pricing, and the value for money is excellent. The platform provides transparent pricing, including delivery fees and any additional charges, so you know exactly what you're paying for. They also offer various deals and discounts, making it even more affordable to enjoy your favorite meals.

Special Features and Promotions: GrubHub offers several special features and promotions to enhance the user experience. From exclusive discounts and loyalty programs to personalized recommendations based on your preferences, they continuously strive to provide added value to their customers.

Mobile App Functionality: The GrubHub mobile app is well-designed and highly functional. It offers all the features available on the website, ensuring a seamless ordering experience on the go. The app is easy to navigate, and the interface is visually appealing, making it a pleasure to use.

Safety and Security Measures: GrubHub prioritizes the safety and security of its users. They implement robust measures to protect your personal information and ensure secure transactions. Additionally, they have implemented contactless delivery options, providing peace of mind during these challenging times.

Overall User Satisfaction and Recommendations: Overall, GrubHub delivers an exceptional user experience. From the user-friendly website design to the convenient ordering process and prompt delivery, they consistently meet and exceed expectations. With a wide selection of restaurants, competitive pricing, and excellent customer service, GrubHub is highly recommended for anyone looking for a hassle-free and enjoyable food delivery experience.

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Contact GrubHub customer service

Phone numbers

+1 (877) 585-7878 +1 (800) 437-1086 More phone numbers

Website

www.grubhub.com

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