Groupon.com
reviews and complaints

I have purchased some items from www.groupon.com and received nothing! Several weeks already passed and I have no idea where my order is. When I contacted customer service they promised to check what was going on, they even told me that their manager will contact me back later. But of course no one ever helped me! Then I asked for my tracking number and payment confirmation email, and they promised I'll get everything. They were replying to my messages until I asked for a refund. After I demanded my money back they stopped responding. Avoid this scam site at all costs!

Heard a lot about Groupon and decided to give it a try, and that was the biggest mistake I've ever made! So I have purchased some stuff and they promised I'll be receiving my order in 7 days. Three weeks later, since my order never showed up I contacted Groupon. They said that my order was cancelled and offered me a refund. Thanks! That promise was given over a month ago and still no money! These clowns stole my money! Use this site at your own risk!

I ordered some jewelry and after 10 days of waiting there was no delivery. I called Groupon customer service and was told that I had given the wrong address. No one from the company contacted me and told about that! If I didn't call, who knows how long more I had to wait. So, I told them my address and was promised to receive my order within 5 days. 5 days passed, then a week, then two weeks and still nothing. I contacted the company again and was told the same story about 5 days of waiting. Ridiculous! I doubt that I'll ever get what I paid for. Groupon needs to train their staff to be serious in helping customers resolve their problems.

Recently I ordered a watch from Groupon. When it arrived it was broken. So I contacted customer service, explained what happened and returned it back. Few days later I received a refund. I decided to give them another chance and ordered again. Few weeks passed and I got my package, when I opened it there was a completely wrong items. So I contacted them again and they told me to send the item back for a refund. I did as they said and still waiting for my money. It has been over two weeks and still nothing. I contacted them many times and they claim that I received my money. Liars! Customer service is beyond ridiculous. I'll report them to BBB.

I bought 4 tickets to an event and the post read "One Single Day Adult General Admission Ticket". The event was a 3 day event, Friday Feb 19th from 3:00PM to 8:00PM, Saturday 10:00AM to 7:00PM, and Sunday 10:00AM - 4:00PM. So, it certainly appeared that I could buy the tickets and use it any of those days. The email I received did say it expired on Feb 19th, but I had thought that was only because the event was starting. If they indicated anywhere that it was only good on Friday, that would have solved everything. There were many other people there on Saturday also trying to redeem their tickets.

So, I called Groupon and wait time was greater than two hours, so I had to buy 4 more tickets at full price. While talking to the event customer service, they told me that for any tickets through Groupon, they get 50% of the deal price if the vouchers are redeemed. Since they already expired, you cannot do that, so the event does not get any of the money I paid.

The next day, I called Groupon. They simply stated over and over that their policy is they will only refund on the day I bought the event vouchers and I am simply not going to get a refund. So, my perspective is that I paid Groupon, Groupon did not pay the merchant, so Groupon simply gets to keep the money. To me this is ethically fraudulent, a poor business model and policy, and I will do what I can to share this experience so that people will not use Groupon, Inc...ever.

I've been in business a long time and I could certainly see a case where Groupon mgmt would prefer to word their ads as close to vague or confusing as possible to drive "non-redeemed voucher" revenue. I bet they have a metric on this--it is pure profit to them and the only person not getting anything here, whether any refund or services, is the customer. Again, simply being a bit more clear and saying "Friday Only" would have solved everything, but the point is I believe they are purposefully vague.

Now to be fair, I would have been happy to get a refund of, say, 80%, since I do think they incurred some minor costs, but to get zero back--Well, that is putting me on a mission to get this practice known as widely as possible.

Here are their published Codes of Conduct. What a joke.

At Groupon, we are guided by the following principles –
• Do the right thing;
• Follow the law;
• Act ethically;
• Treat people properly; and
• Speak up.

And their management:

Rich Williams, CEO
Dane Drobny, Senior Vice President, General Counsel and Corporate Secretary
Jason Harinstein, SVP of Corporate Development
Brian Kayman, Interim Chief Financial Officer
Jay Sullivan, Chief Product Officer

I purchased several items from Groupon. They were supposed to be shipped together but were separated. They were ordered in early January and supposed to arrive in 7 business days. It is now February and they still have not arrived. When I went to their site and checked the tracking number, it says it cannot provide any information. I called their customer care but was placed on hold for 45 minutes. Then I received a message from them stating that they will contact me later. Groupon customer support will not give me any information and will not give me a refund. This is the biggest scam I have ever seen. Do not order anything from this site!

I purchased several items from Groupon. They were supposed to be shipped together. I made an order in early January and my order supposed to arrive in 7-14 business days! It is now February 9 and I received nothing yet. When I check the site with the tracking number, it says it cannot provide any information. I tried to call customer service but have been placed on hold for about an hour! I also sent them several emails. I keep getting replies that they will get back. Liars! They never called or emailed me back. Groupon support will not give me any information and they refused to give me a refund. This is the biggest scam ever! Don't order anything from this horrible website!

All they want is to steal your money! Back in November I ordered some items from Groupon. Those were supposed to be Christmas presents for my family. I was supposed to get "free shipping for orders over $35", but they charged my card for shipping as well. When I contacted customer service and asked why I was charged for shipping it appeared that my order was split into three separate orders and charged shipping for each one. They also advertised shipping in 2 days. They just sent me tracking information in two days. Well 3 months passed and I received nothing yet! I have no idea where my order is, because Groupon ignores all me messages.

I tried to buy a mobile phone for my wife for Christmas, and I ordered it four weeks in advance. I received a confirmation email and soon my order was processed and ready to be shipped out. About five days later the phone still wasn't shipped. I contacted customer support asking what was going on. They said they need more time. Okay, I waited a few more days and still nothing! I called and was told they cancelled my order! I was upset so I said I didn't want to hear from them again. But yesterday I finally received the phone and now they are expecting me to pay for it! Horrible company!

I purchased an item from Groupon on 23 Oct 2015 and in their fine print item will be delivered within 7 days from date of purchased. (note: not 7 working days). I started calling them on Nov 12 after seeing the fine print properly. Till to date, all I get is ridiculous replies via emails that it is with the courier service but the courier NEVER called me nor left ANY notice that they were trying to deliver the item. Also now stating "item been delayed cannot guarantee timely delivery"; also stated that the courier service tried calling me; and of course the easy way out is "full refund". They will NOT call the courier but rather expect us to call on their behalf.They are promoting and selling the items yet we have to do their work. I have encountered so many problems with Groupon yet I still support them BUT this is totally OUTRAGEOUS for such excuses in their reply. The last was a 'mystery gift" buy which was to be valued from RM49-RM189 but item item received was a file that I can purchase from a stationery shop! Seriously, Gruopon should be off the business world.

Good day

I would like to lodge a complaint against Groupon Gauteng. I placed and paid for an order: black and grey booster car seat on 27/07/2015. To date no one has contact me on the number provided to Groupon - [protected] and no one has delivered the seat to the Florida, Roodepoort address provided to them. I also gave the delivery company this number - [protected] - no contact made. I have been phoning the delivery company from Monday 24/08/2015 and delivery has been promised everyday - nothing delivered. I sent numerous emails - only a few responses initially from a Ridwa Manuel at Groupon and then nothing thereafter. I want my money refunded if they are not going to deliver and they should stop lying about making deliveries. My banking details are on the Groupon system.

Good day

How long will i still wait for my refund groupon. I am now going to take this further.

Please contact me with regards of the refund.

My email adres is [protected]@gmail.com

Maybe you should do yourself a favour and go and read on hello peter all the complaints. There are 1919 records in the last 365 days. The link is http://hellopeter.com/search-reports?Country=south%20africa&pg=5&since=365&keyword=groupon

This is shame less really ... I will never buy from groupon ever again and i will get everone else on my path not to buy from groupon.

If you look closely, my hellp peter complaint is also there. I will complain now on every possible complaint driver.

Thank you

Thersia krugel
[protected]
[protected] (W)

I recently discovered that I was being charged for two Groupon purchases for restaurants I never heard of. I did not make the purchases but it seems that the Groupon App did make them. When I tried to have them cancelled the Groupon rep told me I could use them as gifts but that my money could not be refunded because I did not cancel within the three days allotted by Groupon. Since I never made the purchases I was not aware of any need to cancel them. Groupon appears to lack good customer relations and good business values.

I purchased a couple orders of both the AA and AAA batteries from Groupon. I purchase them so I have back-ups when needed. Well, after a month I am to the realization that there was virtually little or no charge on the batteries when a new battery was needed. Groupon has a 14 day return policy which makes no sense at all. DO NOT BUY batteries from GROUPON. They are made in China and worthless as Pips on a Bull.

I bought a Samsonite Bag from Groupon Singapore. They only delivered 1 item but they kept on insisting they delivered 2 items. They told me to call Singpost, which is the courier. I did. Singpost advised that they only received 1 item of bag from the Groupon merchant.
I have been calling and emailing them but their customer service is the most unhelpful on earth.

I ordered some stuff for my iPhone from the website www.groupongoods.com. I received the order and everything was ok. But when I opened the package, I noticed that all things were damaged, because the package was in good condition. I thought that the seller would change the order, but he refused and told me in rude and very unprofessional way. They ruined my day and it was completely inappropriate.

Ordered a product and never got any shipping delivery confirmations and after a week (because the purchase info says it can take up to two weeks from stated delivery) I went to check on the items. Both stated that they were delivered a week earlier. Of course I never got the items. When I went through the process on the Groupon website to file a complaint I received an email response basically stating that it is not their problem and I should use the tracking info to check for delivery (which I had obviously done before ever contacting them) and check with neighbors to see if anyone else got it. That was their suggestion. And my response to that went completely ignored. Groupon seems to have this policy that once they get your money they could care less what happens after that. Even if you want to return an item because it is junk (which more and more seems to be these days) they won't refund your money. They want to give you "Groupon Bucks" forcing you to buy more junk.
I found out today that you can't even leave a bad review on their website for a product. Because it won't post a bad review. Great way to make sure that nothing bad appears on their web site. You keep getting this error message that the review can't post for some reason.
There are some good things that I have purchased from Groupon. But the dealings with their support department has shown me that they could care less about the customer experience and all about the income of cash, nothing more.

Ordered an ipad mini 2, 64gb verizon (mf087ll/a) from groupon - received a 1st generation ipad mini, 64gb (md542ll/a). they sent a stock message stating they're sorry and offered $5 in groupon bucks.

If I weren't at all savvy with technology, I might not realize it wasn't what I ordered, and can be had for over $150 less than what I paid.

Their response: "i'm very sorry for the trouble with your groupon goods purchase. this is never the experience we want you to have, and we're completely embarrassed by the mistake. we're doing everything we can to make sure this doesn't happen in the future. unfortunately, we're not equipped to resend the product you originally ordered, but we are happy to accept a return and issue you a full refund. if you would prefer to keep this product, you are more than welcome to do so as well."

I bought the iphone 5 at Groupon on Jan 3 and it arrived 2 weeks later, when I begin to use it, it broke down in a week. At first I thought that I might fix it, and take it to a repair shop and people there told me that they can't fix it since it's badly damaged. I was shocked because I never dropped it or fell it into water and it looks just like new. Then I went to the apple store trying to have it replaced, and the salesclerk told me they can't even replace it because it's not unlocked as they said, actually it's linked with another account which belongs to a Japanese!They can't do anything to the phone unless they find that Japanese woman. I have written to Groupon several times for a refund but they keep saying that purchases after 14 days can't be refunded. It really annoyed me because some problems can't be found at once, and they have the responsibility to make sure the items they sell are as good as they describe.Now I can't get the phone fixed and can't get it replaced either, I can't do anything to it even the people in Apple store can't do anything, and 310 dollars is a lot of money to me, I'm feeling really disappointed.Hope the problem will be solved!

Groupon promised to deliver my products today and i got nothing. I got the below email and then nothing happened. they didn't even bother to contact me and le me know of any changes! they really make me sick
Asheeqah Sampson (Groupon Customer Support - EMEA)
Feb 4, 07:13

Hi Tiisetso

I sincerely apologise for the delay regarding your delivery, they having manufacturing issues at factory.

You can either wait until 13 Feb for it and get a free multivitamin with it or we can refund you in full.

I am so sorry for the inconvenience this has caused you.

Kind Regards
Asheeqah