I've been going to Great Clips for 3 yrs and always ask for the only good barber. This one time, my wife took my son for his school cut but the good barber wasn't in so the asst manger cut my sons hair. It was horrible. Like a cereal bowl cut. I took him back the next day and nicely explained to her that my son wasn't happy and could he get it cut the way he wanted. To make a long story short, the asst manager and the manager began to call my son a liar and yell at my wife and said they'd have to pay again.