GoodLife Fitness’s earns a 1.8-star rating from 0 reviews and 372 complaints, showing that the majority of gym-goers are dissatisfied with fitness journey.
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discriminating bigots
I attended this gym for four months, and from the minute i walked into their facility, i was harassed by the personal trainers. I was called "sir", and mocked and ridiculed because i present in an androgynous manner. They would gang up and bully me relentlessly. When i complained to the management their response was referencing their "token" lesbian Allison they have on staff, and that "she gets called sir all the time doesnt bother her". They also told me that the guys involved had called me "sir" in error. However, they said and i quote "hope you had a good workout out today SIR" as i was going into the women's only section to continue my workout. Had they of truly thought i was a male, dont you think they would have prevented me from going in? The managers are unobjective and totally unprofessional. When i was referencing one of the trainers by name and his misconduct with me, she kept on correcting my enunciation of his name. Why is it more imperative that i say someone's name correctly but it isnt an important issue when they mistakenly reference my "gender"? I was perpetually harassed by the trainers friends and colleagues on the floor when i was trying to work out; goading and harassing me interrupting my workout i would do alone in the studio. In fact there was an elderly woman that came into the studio when i was well established in my workout and proceeded to hit GOLF BALLS one of which missed my face literally by half an inch. When i went out to complain etc, i said it was a matter of safety; i had asked her to move and she refused. Luiz Hernandez told her to stop hitting the balls because it was a potential risk, and then turned and verbally attacked me saying i had no right to be using the studio to run; go run outside or on a treadmill, and that i was disrupting the use of the studio by "their members". so an us and you scenario. If i can go run outside, then she can go hit her golf balls in her backyard or at a park! I have just as much right to use the space and how i see fit especially when i was in the space FIRST. The manager defended this woman and said i was the one "being unreasonable and she had every right to hit golf balls" at my head no less. ? Then the final broo ha was i was in the body attack class and these two large statured women kept hedging in on my space while i was trying to do class. We set to the floor for push ups and this woman had her spot taken by another woman so she takes my space. She literally put her big huge smelly clown feet directly in my face. I said excuse me will you please move up so your feet arent in my face? She smiled and laughed and refused to move. I finally hit her feet with my left hand and said how disrespectful. I said if someone else took your spot go deal with it with her instead of bullying me and being rude to me. Show some respect. Jen Toop put ME out saying i was the one that was inappropriate for "hitting" her feet. Well why is it that certain ones of us are designated subordinate and our rights and feelings dont matter s much as anyone else that exists? That is blatant discrimination and inequity.
They put me out of all Goodlife centres in canada because this woman bullied me and i dared to stand up for myself; because the personal trainers were violating my human rights, and i spoke up against it, that some rude and irrational woman came into a space after me that i was already using and starting hitting golf balls at my skull and i didnt tolerate it or think there was nothing wrong with that.
These people are a bunch of unprofessional redneck narrow minded ignorant hillbillies. The equipment is never fixed, the equipment in the womens area is second rate compared to the co-ed floor even tho a woman supposedly manages the place, and they gossip like a bunch of teenagers online. They have an attitude problem and nothing to show for it. The trainers were mad at me too because i dodged their annoying never ending harassment trying to get me to buy into their personal training rip offs. I witnessed them speaking disrespectfully to their clients young and old. They have NO ONE over the age of 35 acting as a fitness professional in the club. If you ride on the bus, or are of low socioeconomic status they will not either hire you or permit you to attend.
I wouldnt go there if you are rights minded and believe that all people regardless of ability or disability have the same equal right to enjoyment inclusion and RESPECT AND EQUITY.
The complaint has been investigated and resolved to the customer’s satisfaction.
personal training
Before I joined Personal Training at Goodlife, I was just a regular member doing my workouts there. Then they offered me training and seeing how far this one girl had gotten when training, I decided why not? I got the same trainer the girl had and things were going well for about a month and a half. Then my trainer told me she was leaving, at first I was a bit miffed at her sudden, disappearance but they had told me they would set me up with a new trainer. So I got this new trainer, to who I felt a little uncomfortable with because she was a tiny little woman who looked to be barley older then my 18 years of age. Eventually I got used to her and she turned out to be a good trainer. Then one day while warming up before our session, a manager came up to me and told me, that my trainer would be gone for a week.
Now this was annoying to me, because my trainer had all my information and could have called me or texted me at any point and time, or even told me she would be gone if she knew in advance. A week later I suddenly have this guy saying he was going to train me, while mine was gone. After a couple sessions I asked what was going on and he told me that he was my new trainer. Again I was miffed, I felt like I was being thrown around like a ball.
About a month and a half later due to unforeseeable circumstances I had no choice but to tell them at the end of the month I wouldn't be able to continue. They would get their last payment and I would have to leave. I talked to both my trainer and BOTH fitness managers, my trainer said it was fine. I tried telling the managers too but several messages with no response and cancelled appointments later I couldn't reach them. Finally in the middle of April I get a letter in the mail saying that they hadn't received payment from me. Now I knew this was for April, but had not been scheduling any training while trying to contact these managers. I called head office and got the scripted you have to talk to the fitness managers crap.
So, Goodlife contacts you right away when they don't get their money, but if you need to cancel a service they send you on a wild goose chase. And now they want to put me in credit for my 'missed payment'. Is it fair that 2 of my trainers can just up and leave but when I need to leave I can't and they expect me to pay for the rest of my year training? Seriously? I signed up with the first girl and she's gone. Why can they break contract and we cant?
Thanks Goodlife your really helping me life the good life.
The complaint has been investigated and resolved to the customer’s satisfaction.
Don't worry about if it goes to collections. Their "collections" agency is fake & it's really just someone calling from head office to try to get the payment. I learned this the hard way when I was younger & got charged 2 extra months after I had cancelled and because I never paid it, those unpaid months went to collections and I got scared and paid it. Just this year a couple friends of mine who work for GoodLife told me that this is a fake ploy of theirs to get more money.
Hi, I've had the same terrible experience with Goodlife. I told them I no longer want to train with them, however I have some sessions left on my contract and now they are telling me I'll be sent to collections if I don' pay for my unused sessions. What happened with you? Did they ever try to send you to collections?
lack of repairs/maintenance
I recently join goodlife fitness, downtown ottawa location. I have nothing bad to report as far as payments/staff/equipment is related. My issue is the men's change room.
Its terrible. I've been there 5 months now and nothing has been done. Mind you, they did upgrade the sauna. The toilet area of the change room is disgusting, it is always dirty, the air filtration is nasty. You can smell everything from the toilet area throughout the change room. (I think you know what I mean in saying that) the shower stalls have broken/chipped tiles and torn curtains. Two drains are missing the plate covers, while another two have burnt lights, blackend caulking all around the tile.
But, in all honesty, I could deal with that stuff. The biggest issue I have is the sink area in the toilet area. Since I started, the backsplash to the sink area consists of dirty rotten drywall, nearly exposed wiring on the tileless backsplash. Take a look at the picture I took myself just this morning. It is not doctored. I have been there 5 months, and figured they must be aware of it and would have a contractor booked to come to do the repair soon... Nothing yet...
That's my beef
I haven't made an official complaint to goodlife, there's enough male staff for them to be well aware of this. Anyways, that's my beef.
The complaint has been investigated and resolved to the customer’s satisfaction.
membership cancellation
I have been trying to cancel my membership to goodlife fitness for almost a month now and I keep getting the run around. I've been to the gym Ive called their supposed headquarters and they are still charging me everytwo weeks. The latest attempt the person I was speaking to asked me to send in an email to confirm my cancellation of my membership in writing and they gave me and invalid email address.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Member Experience.
Tell them your named and that you wish to cancel your membership.
I believe they have a policy that they need at least 30 days notice to stop the payments from coming out so that could be why you've had a couple additional payments come out.
I am having the same issue with the GoodLife at Union!
I am looking for help to end this nonsense.
unreasonable cancellation charge
I purchased a membership to the goodlife gym in july 2010. It was for a 1 year contract. As time went on, I never got into exercising and I forgot about my membership. I have paid approximately $550 dollars in fees, and I have never used their product. Today I called them to cancel my membership. They want to charge me 99$ + hst as a cancellation fee. How can they justify this? I basically gave them $550. For free! I never used their resources. How can a big company do this to the little guy? I tried calling their corporate headquarters but the telephone agent but they just gave me basic rhetoric read from a script. I gave them $550 for nothing, come on, be reasonable. This is not fair.
I called their corporate headquarters and it just made me sick. When you call, they are all happy, and cheerful, just like when you go to a gym, but the moment business comes up they are ruthless. I tried explaining my story and they basically said, "too bad, you signed a contract". They just didnt give a #. The woman on the phone just kept reading from a script. I can't believe how cold this company is.
Shut the ### up ###, it's not the point, I've been going to a different gym for convenience reasons. The point is the company took money with a smile on their face, yet come the time where I was asking for customer service in return, they told me to shove it.
This post is to warn others of how the just don't give a ###.
I don't understand how people do not understand that a gym membership is a LEGAL CONTRACT like any other. Read the fine print. It clearly says that if you cancel before 1 yr, you will be charged a cancellation fee. It does not matter if you used the gym zero times or 20 times a week, unless you were a member over a year or had a valid medical reason for cancelling, you will be charged the cancellation fee. Really, you say you "gave them 550$, they are praying on the little guy"? No, you signed a contract and agreed to pay them a set amount each month. It's not their fault you didn't use the gym. You are being charged the same fee that someone who used it 2-5 times a week. Honestly, you're just being ridiculous and silly for expecting them to "take pity" on you...next time read your contract thoroughly and purchase something you'll actually use.
### no they don't give a ###. Do you give a ### when you work your minimum wage job? They get paid minimum wage, what do you expect. They aren't paid to care about why you didn't have the motivation to go to the gym. They're there to take people's money. If you already wasted $550, why wouldn't you just wait the extra months till your one year was up? Maybe during that time you'd decided to use what you've been paying for :)
When you sign a one year contract you are agreeing to pay for your membership for ONE YEAR.
Whether or not you use the facility is not our problem, you came to us for a reason, you had certain fitness goals you wanted to achieve, we provided you will the tools to achieve it.
If you are not coming to the gym it is not our responsibility to go to your house and DRAG you there.
Instead of complaining about how you paid all this money for nothing, actually GO TO THE GYM, so you're paying for something.
If you were going to the gym 2-3 times a week and were actually seeing the results you wanted too, guaranteed you wouldn't be complaining.
If they gym does not have convenient hours then transfer to one of the many 24 hour clubs provided.
terrible customer service
I have been struggling to get my refund from this company for nine months. Been a member for several years, signed up for some personal training - my trainer left and was replaced by inexperenced one, he quit and then I was given another trainer... it was poor service and the level of knowldge never met with they promices.
When I first signed up they were very attentive. When the time came to end my sessions legitimately (follow rules of the contract) they got ugly! Kept promising refunds and they never processed them. Tried to call head office to get help and they were rude and unhelpful. This company cares only about money! it has been 9 months of letter and unanswered communications with them. They have little or no respect for thier employees and do not care about the client. They just want their money. The management are unprofessional. I was a member of this club for several years. After this experience I will NEVER RETURN to this facility.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was BLAMED for their lack of professionalism
THEIR seeming inability to read and respond to emails
THEIR inability to be at all compassionate about a persons circumstances and need to cancel membership
OH and the are NOT BETTER BUSINESS BUREAU ACCREDITED.
Ripoff
If you are rich, work out in your home gym.
If you are a university or college graduate, get an alumni membership at your alma mater
If you don't have a lot of money, get a reduced rate at the local community rec centre.
If none of these appeal to you, take a friend to the park and encourage each other.
If you're a sucker, get a goodlife membership.
The complaint has been investigated and resolved to the customer’s satisfaction.
Taking my money
When I signed up I was told that 20.00$ even was going to come out of my bank account every two weeks. I asked if there was any taxes they told me no, not worry about it, i reviewed my contract and it didn't say anything about tax. So for two months they have been trying to take money out of my specific accounts that i made just for them, but surprise I have NFS charges, so when I went to the gym, the assistant manager ( really rude) didn't help me at all she told me it was my fault. Now 3 months later I receive a later saying that I have an outstanding balance, they are taking my money and i can't afford there ### I'm in university and I have no extra money to give this scam of a company.
P.S their employees deal roids
The complaint has been investigated and resolved to the customer’s satisfaction.
membership
Hi there, I have been lied to by goodlife and I want to canel my membership but I dont want to pay the 100fee thats just stupid whats te best way to get out of it and I cant even use my membership and anyother goodlife.
The complaint has been investigated and resolved to the customer’s satisfaction.
When Goodlife took over Golds Gyms in Ontario we were assured our memberships would be honored. I have a corporate rate and was able to use any Golds in Ontario. Now with Goodlife
because my rate is low I can only use 1 gym. Clearly the rules are made up in Goodlifes favor.
Bad customer service and business ethic. Sadly Goodlife has the industry all locked up as the owner of Goodlife also owns CANFITPRO... when does oe have enough $ and run their business
on integrity and doing the right thing
If you're talking about the cancellation fee, they didn't lie to you. It is on the back of the contract you signed.
If you don't want to pay the cancellation fee, you can
a) continue paying your bi-weekly fees until the year is up, then you can cancel for no charge (giving them 30 days notice)
b) transfer the membership to a friend or family member. This terminates your membership and signs them up for a new 1 yr membership. You have to go into the gym to do this.
goodlife policies
I had been a member of goodlife fitness clubs in various locations over the past 13 years. I have gradually seen the change from a personable club where the customer comes first to a high pressure sales business. Management is more focused on sales than striving to improve their customer service. Many have already stated these issues.
I have also heard complaints from others about the quality of personal training and desire to have their health care professionals input into their workouts. It is goodlife policy that non-goodlife health care professionals are not allowed to be physically in the facilities. The trainers do not return phone calls to receive information about their clients. It is sad to see that the lack of collaboration between goodlife and healthcare professionals in the community. I would think the ultimate goal is the health and improvement of their clients.
Attempts have been made at the regional level to rectify the situation. After more than 1 week of unreturned phone calls, I was told that this was the "industry standard".
I am now a former goodlife member and looking for a gym that puts the customer first.
The complaint has been investigated and resolved to the customer’s satisfaction.
Argentia road Mississauga location is the worst location.
Bad management. They give out tickets for classes.
They keep on changing the rules about the tickets.
You go 45 mins ahead of time to get a ticket for Zumba.
Girls at the front desk so rude and have no manners.
They give tickets sometime 30 mins before, sometime 45 mins beforee
Classes. They hold up tickets sometimes. It's a mess.
They make you stressed out instead of having a stress relieve.
Not professional at all. I don't recommend it.
cancellation fees
Beware the very very fine print of what you sign at this facility. Do not believe in what the staff tell you as unless you see it in writing forget it. These inexperienced folks have no credibility. They advertise free membership for teens however its not so free if you cancel. When you do cancel money seems to stil come out unless you notify your bank. This facility administratively is questionable at best.
The complaint has been investigated and resolved to the customer’s satisfaction.
payment overcharges
I belonged to Nubobys and was paying $125 bi-weekly for gym membership and for a personal training package. Goodlife bought out Nubodys. Toward the end of my training package I asked for confirmation of the final payment date. After asking for a month I was told that theye was an error in the payment system when Godlife took over Nubody and I still owed Goodlife 7 bi-weekly payments of $125 that they didn't recieve (for months of April, May and June). I have been going back and forth with them as they want the payments eiother in one lump sum or for 7 more bi-weekly payments.
I am still trying to get this corrected even thou I have the bank statements that show the payments were taken from my account.
Sad thing is when I went to the bank to get copies of my statements, the bank rep shared his story of how it took him 6 months to get his account straightened out when Goodlife took over his gym a few yrs back in another city.
Further, since Goodlife took over Nubodys the quality of the gym service has dropped so much that I rarely even go there any more and ny trainer left because he didn't like working for them.
Caveat emptor -- buyer beware -- is the first rule in business. Don't let businesses -- GoodLife or anyone else -- get access to your bank accounts, period. Pay them by cheque, wait until the cheque clears the bank (in Canada the cheque clearing system is so good that 95% to 98% of the cheques are cleared overnight) and show the vendor confirmation from your bank. If they won't accept cheques, pay by cash and get a receipt with the name of the person issuing the receipt written in BLOCK LETTERS on the receipt itself.
High pressure sales tactics are not limited to GoodLife. Lots of business try it. It's up to you to walk away from it. I have a "key account membership" at GoodLife. I used the services of a consultant by paying and additional $149.00. CERTAINLY DID NOT GET MY MONEY'S WORTH FOR THAT. The fitness consultant in question tried to sell me -- on my nickel -- a one year personal training program for more than $6, 500! I just laughed and walked away.
After that, I have received a couple of superb orientation sessions -- free of charge -- on stretching exercises and Fit-Fix from another consultant at the same club.
Remember, you are responsible for your own physical fitness and more than that, the fitness of your wallet. Caveat emptor.
I work out pretty regularly at one of the downtown Toronto clubs.
goodlife personal training standards
Reading all these complaints regarding GoodLife Fitness Centers doesn't surprise me one bit. As a GoodLife employee I have seen countless incidents that make me question why it is I have chosen this sector to make my living. The only answer I have come up with so far is that I truly love health and fitness and that they are such a big player in Canada's gym industry, that it is a good place to build up my reputation as an excellent trainer. Saying this however, I have no quams about pointing the finger at their pathetic hiring practices when it comes to deciding who gets to put on those Personal Trainer shirts at their 200 plus locations. For those who don't know, all that is absolutely required to become a GoodLife Personal Trainer is a certification from CanFit Pro. Now here is the fun part. CanFit Pro a certifying body owned by GoodLife Fitness originator Patch Evans. This means that if someone is hired at GoodLife Fitness, they have three months to get their CanFit Pro Personal Trainers certification. This certification is a joke as so many "successful" GoodLife trainers with their high school educations can attest. Why would the largest chain of fitness centers in the land have any problem hiring the best, most experienced, most highly educated human kinetics grads? The truth is that their size allows them to get away with hiring practices not afforded to most private, smaller fitness clubs. They can charge more for training, and have more members to sell to than any other club in the land so they need trainers available to them at a moments notice with the life of a trainer only being an average of 3 months.
Once hired, these "trainers" are drilled with marketing, hard selling tactics and GoodLife propaganda at nauseum with an absolutely minuscule amount of time given to education as it pertains to personal training. Why is this a big deal? I have seen barristas, miners, high school grads and others with no fitness or health training rise to the levels of not only personal trainers, but even level 2 and 3 trainers as well. They had no idea of what they were doing and just learned on the fly which wouldn't be alarming at McDonalds but these people were charging fifty dollars a session at a minimum! You can't blame GoodLife alone for this occurence, but what I can say is that until personal training is regulated like physios, chiros and so forth, the customer needs to ask questions to make sure that the person in the tight-fitting shirt is actually who he claims he/she is. Often at GoodLife, they are just wearing the uniform which allows them to charge a whopping amount to stand there and watch you hurt yourself. The truth is that if you turn to your right or left when you are on the elliptical at your local GoodLife, you will be looking at people with more education and actual gym experience than the ones up on the employee profile board. There are good trainers at GoodLife, but they need to be seeked out and buyer beware: the levels at GoodLife are all sales-based and have NO bearing on actual quality.
Fitness is a very good investment and worth every penny, if you decide that personal training will allow you to adopt a healthier lifestyle. You need to be careful however that your hard-earned dollars are going to someone who has th actual experience, education and passion for health and fitness and not just a certification owned by the company itself. Ask questions when the sales pressure is being put on you. Watch the trainers for insight into their quality and ask cients already getting training for their impressions. GoodLife is a business and that is what is emphasized more than anything to its trainers. Selling more is everything so trainers will be pushy because they have to. You will get let go if you do not keep them in the money, regardless of how happy your clients are or your quality. They hire even less qualified people to run the trainers so quality is not even recognized at most locations. GoodLife will be a power in the fitness field for some time, until Canada starts to put controls on who is able to use the title personal trainer. Until then, it is the consummer that has the power because they have the money that GoodLife wants so act empowered and educate yourselves on the industry. It really is a cash grab for those who can manipulate the current system so understanding it will put you at a lesser risk of getting misled in your quest for health.
The complaint has been investigated and resolved to the customer’s satisfaction.
I question GoodLife Fitness's hiring policy or even if they really have one. I have ran into countless "trainers" who simply put the health and fitness industry to shame. The average person working out next to you on the treadmill has more knowledge on exercise science than many of these "CanFit Pro" certified sales associates. I refuse to call them personal trainers because they are driven by sales, and many would not pass a high school exercise science course if their lives dependent on it.
Before anyone signs for a personal training at GoodLife please do your research on the trainer, and take a look at other gyms. The industry has grown so much and there are many professionals trainers out there that actually have a solid training foundation and will likely cost you less.
I lived through it. After 4 months of training I cancelled my 6 month contract with my GoodLife trainer. It was the biggest waste of money, not because of the very high prices, but the poor quality of services offered for that steep price. My trainer had no knowledge of functional movement, bio-mechanics and the workings of the human musculature system. My routine wasn't planned for me- It was what he only knew. Lack of coaching, high volume of repetitions, and inappropriately spotting me put me in dangerous positions. Mixed with being on his phone at times while I was doing my reps, and training me without proper attire (in his flop flops!) I began to really question the accountability of GoodLife Fitness, and their managers who allow such low quality of standards to persist in their gyms. I was awfully disgusted by it.
The health and fitness industry is based on accountability and credibility. Sadly, GoodLife lacks both and after my experience I have not stepped into a GoodLife Fitness nor would I recommend GoodLife trainers to anyone at the time being.
More regulation is definitely needed in the personal training industry.
WOW, I guess I am not the only one having issue's currently with Good Life. First off I went to the Bell Trinity Location by Bay/King in Toronto. I had a friend that was going there and said that its a pretty decent gym. I was signed on by a person named George. As soon as I signed my year contract with George the TRAINING MANAGE by the name of Ray Lilani had approached me and my friend if we would be interested in personal training. We told him no thanks not interested. A month passed by and he never really bothered us, another month passed by and he approached us again. He took us into his office and did our measurements and basically told us that since we have been working out on our own nothing has changed and that a personal trainer can help out tremendously, So he basically kept my friend and I in the office closed door's for about 30 min's to the point where my friend got up and left. I am not the type to get up and leave like that since I have to run into him again and I didn't want to burn bridges, So I stayed, stupid me. I told him I need to think about need to think about it and he kept saying to me that this "OFFER" is only for today if you agree to it another day the price will be higher. Than he brings in this young dude kind of okay looking into the office and says this will be your new trainer if you sign up today. The new trainer supposedly told me what he would do and what sort of exercises he would incorporate in order for me to loose the weight that I need to loose. So he leaves and that didn't really make me any more interested in purchasing the training sessions. So I was kept in the office again for about another 30 mins. He had told me to just sign now and I can cancel in 10 days. So I did I signed, I tried DYLAN CARVALHO out for 10 days he was good to me so I kept the training. I almost finished my 72 session I think I had 10 more to go, Ray L calls me back into the office tells me about another great offer that is only AVAILABLE for today. I was doing good with my weight and getting a bit more toned and was afraid that if I didn't continue that I would go back to my old habits. So I signed another 55 session at this point I was doing a double contract double payments per month. It was so hard for me to money was so tight I couldn't buy anything for myself for months. So anyways after awhile I think my trainer and I got a bit to comfortable with each other to the point where he would burp/fart in front of me, I would tell him that I am in pain because I have had knee and hip problems in the past and all he could say is good. Didn't show any emotion or symthathy to what I was feeling. He also advised to me that he has connections with Weed if I ever need a hook up. I couldn't believe what I was hearing, apparently have the trainers at the trinity gym are all weed smokers. They are all young immature trainers every trainer there is under 25 years old just starting out. So anyways it was a back and forth thing with him one week good next week bad we would always get into a fight to the point where one time he flipped out on me and said that he felt he was dragging a horse through the mud. I got to the point where I was FED UP with all his rude comments that I had told him I AM CANCELING. His exact words were " I DONT GIVE A FLYING ****, IF YOU ARE CANCELING LESS OFF A HEADACHE FOR ME" So I went to my doctor got a note that states that to excuse me from training due to medical reasons, I sent it into head office they said it would take a week to review FINE! The head PT manager there JAMES MCQUAD called me and said they are denying my request as they have spoken to RAY/DYLAN and that my doctor's note was not DETAILED enough. So I went back to my doctor and had told her to write a more detailed note. Which she did, now I have to wait till MONDAY July 20th for the final say I am not giving up till I get my money. This is my story with the unprofessionalism at GOOD LIFE BELL TRINITY LOCATION - NO ONE GET ANY TRAINERS FROM THERE ESPECIALLY DYLAN CARVALHO
Hi. Dylan Carvalho, personal trainer at Goodlife Bell Trinity location here. I'm not here to defend Goodlife, management or anyone other than myself, but to shed a little more light on the situation with Faye, so that I don't get a picture painted of me without further context.
I fired Faye as my client because of sexual harassment. She sent me pictures of her body that I didn't ask for (NOT PROGRESS PICS), messaged me multiple times that "she's in my hood" and wants to hang out, and quite clearly got the wrong message from the service I was trying to provide. I did lose my cool one day when asking her about her nutrition, as she measured her chicken breast with a ruler instead of a scale in a period when I was putting forth as much effort as possible to help her with her weight loss (food logs, text check-ins, meal plans, referrals, cooking suggestions, etc.) At this time, Faye hasn't lost a single pound in 5 months despite being more than 30 kilos overweight and put forth what I perceived as 10% effort in her training sessions. It is my job (the service purchased) to provide motivation, education, and to also call someone out on areas they can improve upon for their own benefit / so they can reach the goals we aimed for at the start of the program. In response to weed smoking, yes I smoke weed and am prescribed it since 2013 for anxiety/seasonal depression. Faye also smokes weed, and even introduced me to her best friend / drug dealer once before she went to have a smoking session. No judgement here, I prefer my clients to smoke weed than to drink alcohol, but just want to get the story straight. I've never smoked cannabis during my shifts or with clients.
Ray is well known for being a very aggressive salesman, however I can't be held responsible as I was not the one making the sale. I pride myself in only signing members when it would not put them in financial jeopardy, and help them budget it in or even advise them NOT to train under certain circumstances. Admittedly, at this time I was just starting my career in personal training, and had much to learn (still do!) Faye has been a very important learning experience in my career, and it's unfortunate that she feels the way she does, but to come on to public forums to write false accusations about me isn't right. She's done this on multiple forums and enlisted her best friend to also write negative & false reviews of me. If you'd like to judge my character for yourself, you can always call Goodlife Bell Trinity & ask for me, so you can form your own opinion. Thanks for your time!
Edit: Also, to this day, Faye still messages me every 2-3 months under various blocked/unblocked phone numbers "asking for a trainer." I know her intentions do not involve training, and despite not being religious I pray for her mental health. Keep in mind that at the time I was 22 and Faye was in her 30's. I do not respond because I am uncomfortable doing so, and I would like to legally protect myself against further accusations. I don't speak for the quality or morality of any other trainers at goodlife, but I'm sure if you met Faye, myself, or both you could form your own opinion. Thanks again!
From my own experience, I have encountered dishonesty with various employees at various Goodlife Fitness Clubs. I have no doubt the upper executives are aware such improper practices go on in their clubs, but I do not think it is of concern to them so long as the clubs continue to generate revenue. I for one would be hesitant to associate with/or hire any existing or former Goodlife employees. The Goodlife facilities I attend are well maintained, but it is unfortunate that Goodlife by way of their sales/business practice seems to tarnish its own reputation.
I have for years belonged to Good Life fitness, because of the convenience I have been using the club at 55 Bloor Street West. 4 years ago I broke my spine, therefore, between my age and a few years of limited activity I just found it very difficult to get the results that I was looking for and I started to play with the thought of a personal trainer.
All I wanted was someone to guide me in the right direction, when working out in the club I started to check out the different trainers, such as how connected they were with their clients sessions, their attitude and personality and so on. I finally decided on one trainer, his name is Richard Chan.
I signed a contract for 72 sessions on March 25th (which was never my intentions) but I got manhandled into to signing, not by Richard but by the person that at this time was in charge of personal training at the club, his name is David, it could also be called good salesman ship, however the total cost was $5, 207.04.
This is not why I am sharing this complain, just the background on what lead up to this disaster. On April 29th I was diagnosed with breast cancer in my left breast, there is no words to describe how it feels to be told that you have cancer, because that only happens to other people.
At the time I went to the club to see what could be done about my money, I only had used 8 sessions at the time and I was hoping for a refund for at least 62. David was no longer there, instead a young woman by the name of Sherika “most likely the wrong spelling” when I related to her why I wanted to cancel my sessions she never acknowledged what I was saying, instead I got a song and a dance how I could put my sessions on hold, I became so angry with her attitude and indifference I had to leave, my intention was to go back a few days later when I had calmed down. Instead, just to get my anger out I sent a email to Good Life Fitness members experience but I never received a response.
I then went back to the club to speak with Sherika and got another go around, I was told that I needed a doctor’s note, “fair enough” I went to my family doctor and got one, plus another written request of a refund which I hand delivered to Sherika on May 8th she told me that the head office would handle it from then on. Now this is what is upsetting, no one have contacted me at all, yesterday I sent them another email to please acknowledge that they had received my mail but I am just being ignored. can someone please guide me to the person who or organization who can solve this problem for me. thank you. my contact email is mr.tecal@gmail.com
I had absolutely no clue this is how Goodlife operates. I was always under the impression that PT have gone through university in the field and are fully qualified, what with their soaring attitudes! OH my, this is terrible and see all those innocent members taking lessons obviously oblivious of the lack of qualifications of their PT! In fact, I have seen PTs give massages after a workout as well- ha without qualifications? I go to Bloor Park club in Toronto and GL took over the Sports Club which was a superior club. Definitely. They hand picked their staff and the PT were qualified with university degrees, I know that because I had taken lessons from one of them. Besides, ALL their staff, including PT were amazing in customer service and knew how to treat members regardless of whether you were taking lessons from them. The receptionist knew us by our names and we paid the same fee we are now. But Goodlife, the receptionist will ONLY greet members he knows and likes. To others, nothing scan their card and off you go. No courtesy, nothing. And he does that in front of the fitness manager who is another jerk. A woman I know complained about something and the fitness manager at bloor park told her not to ever, ever complain! Can you believe staff doing that? In any other respectable corporation, such people would be instantly fired, but at Goodlife, this is what they need, I guess? Come on Goodlife, have some standards.
PT Refers to a physiotherapist/physical therapist, which now entails a bachelors and masters degree, and is a protected title under the Health Professions Act. Personal trainers should use the designation of PFT (Personal Fitness Trainer) instead of PT so there’s less confusion.
funny! When enter your phone info for your three free months they call you back in under 30 minutes! Pretty messed up! I found out tonight that they forged the signature of my son's father so that they could sign my 17 year old son! Apparently there is not limit to the horrible business practices.
I went through the Can Fit Personal Trainer course and although I did learn a few things about the human body, I learned nothing about training. The in-gym portion of the course was a huge 2 hours where I learned the correct bench press and squat, and nothing else. I personally have been in and out of gyms for over 25 years and was looking forward to the idea of becoming a trainer, I believed in my background and I believed in what I could do. What I also learned is that as long as GoodLife controls the "system" they set up, the low standards for teaching their trainers and having them keep paying for courses each year, gathering credits though these courses to stay certified the system is money based and less fitness based. It wasn't until after completing the couse and getting my "certification" card in the mail that I learned it was only good for 1 year and expired, in order to stay certified I would have to keep paying Goodlife. Something worng with this system. There are some very good trainers out there, unfortunately if you aren't good at selling the Goodlife trainer plan to potential clients you're out the door. I have walked away from my hope of being a trainer as I have no desire to become a salesman for Goodlife.
I am very interested in the health and fitness industry as I have currently finished University and have my Kinesiology degree. I would love to become a personal trainer or kinesiologist however, they are both not regulated which has its benefits and down falls. Kinesiology is in the process of becoming regulated which is an extremely good thing. I think personal training needs to be regualted as well. This will allow a person to know what kind of people they are dealing with. Right now anybody can become a personal trainer. Obviously anybody can become or do anything in this world if they put there mind to it. However, I am currently in the CPTN-CPT course (Certified personal trainers network - certified personal trainer) and there are people taking this course that are in other fields not related to personal training or fitness and will pass and become personal trainers. Personally I believe there needs to be more of a regulating body so people understand why personal training cost as much as it does. Personal training is an investment like buying a car. You want to find the right trainer for you that will help you meet your goals and improve your life. I think you should have a degree related to the health and fitness industry as it teaches you a lot about the body that other people taking the cptn-cpt course have no idea about. If you had to have a Kinesiolgy degree or realted degree in order to right a certified persoanl trainers test than the trainers would be much more educated and worth the $40-$90 an hour. If people who just graduated high school can become persoanl trainers and train the same clients as someone with a degree obviously with the right personality the client who has the trainer with the degree will see better results. Also personal trainers do not see that full $40-$90 an hour as the fitness facilities take over 60% of that as profit for the gym. So if you are paying a personal trainer $50 an hour at a fitness club most trainers only see $15 of that $50. This makes it really hard for trainers to make a living especially after all the effort put into making a program design for a client. Im not saying that having a degree means you know everything but if personal trainers needed more of an education than just the can-fit-pro or Certified persoanl trainers network- cpt course than trainers would be more recognized and appreciated. I just feel you should know and understand how the body works in order to reach the full potential of a clients goals. Knowing how the body and its sytems react to different stressors and environments plays a big role in personal training. I dont mean to offend anyone by writing this. I just think a regualting body would be perfect for the personal training industry!
inhumane business practice
Can you believe this?!!! I have been a loyal customer of Barrie Ontario Goodlife for over 10 years now. In those years I have purchased at least 3 personal training packages. In July of this year I decided to sign up with Canada’s top trainer for Goodlife three times a week which cost me $5000.00! I was really looking forward to training with him. In August...
Read full review of GoodLife Fitness and 2 commentshorrible club
I've been members at 4 clubs in various cities around the world over the years. This club is without a doubt the very WORST I have ever encountered. They use a variety of manipulative, high pressure scams to get you to pay huge amounts of money to use their personal trainers, they make you sign contracts that will cost you outrageous fees if you decide to leave the club. If you do decide to leave, they make you come in for another high pressure guilt trip, or they make you sit on the phone line for hours on hold listening to recorded 'patch adams' health club propaganda.
The club itself is poorly maintained, the exercise machines are broken half the time, the taps don't work in the showers, and the staff ignore any complaints. Save your money and your time, go someplace else. They don't care about you at all, they just want your money. Stay away.
The complaint has been investigated and resolved to the customer’s satisfaction.
taking advantage of students
Former goodbody fitness centre but now owned by goodlife fitness. Selling one year memberships to university students knowing full well that they are moving back home after their seven months at school.
I had a three-month membership for first term. When it was bought over by goodlife, the three-month memberships went away and I was told in january that I have to sign up for a yearly membership. I told them repeatedly I only wanted three more months. They insisted that they were extending my membership to a year.
My girlfriend's parents phoned the gym directly and they accommodated her with another three-month membership. When I asked why I didn't get the same, they just said it was 'a special arrangement just for her'. Nice.
Now they are trying to collect for a bunch of months when I was gone and can't use their membership (No goodlife in my town). Now they have sent my outstanding balance to a snake lawyer in calgary named peter stephan to collect.
Head office mandarins just repeated over and over that I signed knowing full well it was for a year and that the conditions are all outlined in detail in the fine print. I. E. Tough luck.
Don't sign up with these people. They have no concept of customer service... Very short-sighted.
The complaint has been investigated and resolved to the customer’s satisfaction.
Goodlife is linked to this SCAM. I owe nothing. I have an apology in writing for over-charging...and a collection notice. Poor form Patch!
I signed up at goodlife fitness, my membership term expired and I stayed on. In June 2009 I called to cancel my membership the manager at Deerfoot Meadows did tell me no problem your membership is canceled.
Be weary of signing any contract with them, many are meticulously worded and in fact extend past a mentioned date or allow to withdraw additional amounts of money that they see fit.
Very shady business, avoid at all costs
What I find more appaling, is the lies by the sales people.
I received the exact same letter. Only in this case, I cancelled many months ago and have even received
a cancellation letter from Goodlife. The person I signed up with also made no mention of a contract, and said I
could cancel at any time.
Canic, its sad to see companies trying to collect money using scare tactics. I will definitely NEVER return to Goodlife Fitness again!
That said, are they right, that you knew you signed for a full year? If so, WHY DID YOU SIGN? You knoew, probably better than they did, that you didn't have a GoodLife Fitness close to your home. You also knew (and they didn't have to ask you!) that you were moving back home at the end of the year...
It is sad to read so-called complaints about people that want a service but not be bound by what they sign in the contract. That is your own name you are signing at the bottom of that contract: respect it and read the WHOLE contract... So, you feel pressured by the sales person sitting accross from you while you read it? Too bad for them: they don't have to stay in front of you if they don't like it!
fraud
I signed up for and was using a gym membership, but I kept on getting extra charges to my bank account. I called and complained numerous times, but they couldn't figure out why it was happening. They managed to stop all payments from my account for a few months. When the payments started again, everything looked okay...BUT when I called to cancel my account, I asked for a receipt. They found that the extra payments were coming from a membership of someone with the same name as my wife! (She was pregnant at the time, and has never had a gym membership in her life). Someone had forged her signature and my initials to allow payments to come from my account. It has been over a month and they still are jerking me around. I am now concerned that my banking information may have been shared with more people, AND that my credit score could be damaged.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have been going through a similar issue. They have been charging my account have I have not had a membership. They told me today is was from someone with the last name 'Boucher'... who I don't even know! So clearly something is going on, how they are getting other peoples banking information messed up is beyond me.
I want to cancel my membership ad I def didnt no abpout he 100 bucks thats just stupid and I can only use my membership at 1 gym! WHats the best way to get out of this contract without paying that fee.
questionable membership renewals
I'm writing this to advise people of what can be politely termed unethical business practices or more commonly known as a legal scam. When I went in to good life fitness to cancel my membership on the eve of my 1 year term expiration (Actually it turns out to be an automatic renewal) I was hosted to a well orchestrated "membership retention" sales pitch. The gentlemen was very nice and understanding and offered me another month of membership for only $5.00 to reconsider our cancellation request. I signed the papers - my first mistake. After all, it was only $5.00 for another month right? Wrong!
After 3 months a routine check of my bank account balances found that in the month following our $5.00 reconsideration month good life automatically renewed my membership and commenced automatic fund withdrawals of $17.95 every two weeks! Not following up after the %5.00 month was my second mistake.
Subsequently I called our local good life rep who (Almost in a rehearsed manner) understood my complaint but could not do anything except to pass me along to the good life head office 1-800 number stating that all "paperwork" is passed on to head office for administration — they would help me. The answering good life agent was able to efficiently call up my signed paperwork on the computer. Evidently, despite our very clear wishes to terminate our membership with good life it became apparent that since I did not follow-up and re-affirm my strong desire to terminate my membership the membership was automatically renewed. I have no doubt that this is legal of course — we did sign the papers! It is also a deceptive and questionable (To say the least) business practice. Good life took me for about another $100 before I noticed what was happening. Shame on me for not recognizing this legal scam sooner and shame on them for their now obvious and deliberate business practices to extract more money using such auto-renewal practices. Just because it is legal it does not make it ethical or proper and both perspective and current members should be aware of this slimy scam. Hopefully by publicized this legal scam I will save numerous others aggravation and money.
Working out with personal trainer Maher Jaber and after 4 weeks at their global sports gyms I have gained weight. He says it's because I eat too much. I like eating fish and chips.
Well he has a point, if you are going to eat foods that make you gain weight you have no right complaining you are not losing weight.
bad business practice
I bought personal training sessions in February 2010 and still have yet to receive any service. Goodlife st. clair location has given me nothing but grief and i have to chase them to get what i paid for. they are less than apologetic and have even been passive aggressive about it. the manager of the personal trainers should be fired for her incompetence and attitude.
horrible customer service
Both my wife and I signed up with the same fitness instructor and were clearly told we can put our membership on hold for the summer without any associated fees. This sounded very appealing to us since we don't use the gym in the summer so we joined. Now, after putting a membership on hold for the summer we're still getting charged. After talking to...
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Well go take some hydroxycut and call me in the morning. Jen and what was your name again? youre so truly forgetful.
I was hardly "mean or rude or aggressive". If standing up for myself against your bigotry renders you an excuse then use it.
You are so pathetic.
Im so glad im not you . go eat something and drink some beer and live under your pitiful and sad patriarch Windsor ON. lol Some of us dont live in the dark ages, respect diversity, dont harass it then scapegoat it and lie to qualify your mistreatment thereof. If i was mean or angry or disruptive or whatever it was because i was being endlessly harassed. If someone sticks her jealous clown feet in my face, and i ask her to move and she laughs at me and sticks them in my face further? talk about immaturity. She is lucky that a back hand to her clown feet is all the jealous ### got. Next time ill do it Toronto style. Fill in the blanks red neck. cue the banjo music. lmao
wow...love the anger portrayed here against free speech...not one of the comments is true, the claims that "I know exactly who you are" ###...if someone hits me, no matter where I am, a gym, a grocery store, doesn't matter, they should be kicked out of that facility...or charged with assault...no matter WHO they are. As for the pathetic rhetoric regarding discrimination, give me a break...the reason people know who you are Donna is because you are very rude, aggressive, disruptive, and downright nasty to people. Discrimination is not at issue here...you were not singled out except for your own doing...hitting, swearing, etc.
as for the other comments, you just made my point by calling the people complaining against you "fat"...rude...you should really think about what you say before releasing the words from your mouth...KKK mentality? Ku Klux Klan references? Really?
And as far as me being deliberately aggressive with you and you calling me a FB, you need help...I mean really, how immature and an obvious attempt at getting attention.
What does treating someone "butch" even mean? Is that a way of qualifying your mistreatment of someone that presents in a way that you dont approve of? Hence why she says that you are a bunch of red neck meaning ignorant bigots. I couldnt agree more. As far as the token lesbian comment; it was highlighting their attitudes of singling her out when she complained about what was going on... and as far as the women referencing her claiming they knew who she was and their experiences with her in the change room the studio etc. This is hard evidence of the "othering" she was subjected to if they even know off the top who this person is. It sounds like a very hostile unprofessional KKK mentality as far as im concerned. The woman that claimed she came into the studio to her saying f B**** i know for a fact that this woman was friends with Luis one of the personal trainers and one of the "friends" she referenced that would constantly and deliberately disrupt and harass her as she worked out on the floor and in private in an attempt to get her to react and then get put out. Bunch of pathetic bullies. And the girl that wrote that comment is a bleach blonde desperado that has no self esteem and extremely insecure. The comments saying she should buy equipment and work out with her cats in her basement apartment; it would probably be healthier for her to do so then to be around your toxic bigoted pathetic ###. Jealous. First and last. Jealous. The comments about the cats and innuendos around the mental health and socioeconomic status and her mental health status around "anti social" etc PROVES again the attitude towards her was bone fida of discrimination and harassment. Even if she DOES have mental health issues or is anti social ( i wonder why she would be with such glowing experiences around such great people like yourselves) she still has the right to inclusion under the ontario disabilities act. As far as being charged for battery? Next time make it worth your while then and actually give her what she deserves. Im sure this woman was in better shape then the majority of the unhealthy witch hunters that bullied her there and even here in this forum. So highschool. pathetic. read a book and move . You need to experience life obviously not everyone lives like you and it doesnt make them inferior or unworthy of respect and inclusion!
If youre butch ill treat you butch? What does that mean even? So you admit you have a bigoted and differential treatment towards someone you perceive presents "butch". As far as the token lesbian thing, that is what THEY placed her as to excuse their bigotry; if you were intelligent enough to get it. And as far as the women here that claimed they "saw me in their change room" and that "cursed" at them etc. Whatever; case in point that all you people did was harass and gossip and alienate me from the minute i stepped foot in the place. Other wise how would you know who i was? hot gossip fodder was it? And as far as the person i supposedly called an "f b****" you were deliberately aggressive with me disrupting my workouts constantly trying to get me to react so that i would be thrown out; in fact you are Luis' "honey" or wanna be anyways. You are so desperate yourself and so insecure it is pathetic. ps youre fat.
Your perspective is full of contradictions. I have attended this particular location for well over a decade and have never had issue with any of the staff. I find it hard to believe that a woman purposefully hit golf balls at your head, that any of the personal trainers would speak to you in the manner you describe. I have found that the staff do their best to build personal yet professional relationships with members. Like I said, I have never experienced any unprofessional conduct. Maybe I go into the gym to work out and enjoy the stress relief this affords me at the end of my busy work days. I have never been told "have a good day ma'am" since the staff all know my name and make it a point to be courteous. You use terms such as redneck, unprofessional, bigots, etc. Have you ever considered that your personal issues are let loose upon anyone who YOU do not approve of? You will not remember, possibly because there have been many people you have offended, but you actually yelled at me once in regards to walking into the fitness studio. I believe your words were something to the effect to 'get the "F" out of here, I was here first you F-ing B'...I am not interested in swearing or belittling you, but I have to wonder why, if you were treated so poorly, why would you wish to remain? Equal rights and all that, at the end of the day, your behaviour is so outrageoes that many are thankful that your membership has been revoked so that we may continue to enjoy OUR time at the gym as we have prior to your one against the world attitudes against a wonderful facility with wonderful staff. There are a number of community centres who may be better suited to your needs...less people in YOUR space. ps...I will not name names such as you have, however, those you have named or described are all good people who do not deserve your criticisms or your form of harrassment. Enjoy your life and please let others enjoy theirs.
I attend this same gym and witnessed your aggressive behaviour toward a woman in the change room one day. She and I were chatting and you walked in, stared at her, shook your head and did the crazy finger spin at her. When you went into the washroom she asked me what she did to get that reaction, sincerely baffled. We did nothing to instigate this behaviour from you and she was a little shaken from it. Frankly, many of us knew to avoid eye contact with you and it had everything to do with attitude and not appearance, by the way. I feel sad for you and hope you find some peace in yourself. Maybe you were harassed and hurt in the past but don't carry that with you. You can live your life behaving like a victim who has to challenge everyone or realize that not everyone is against you. Smile and the world smiles with you. It's true!
"token lesbian?"... did it ever cross your mind that this person might actually be good at their job and have valuable experience and knowledge to offer. You talk about how the staff members were abusive and bigoted towards you, but you've just done the same thing to someone who's just like you.
haha thats kinda funny ^^^^ if you look butch im gonna treat you butch ! lol
charged with battery thats funny shes lucky a swat on the feet IS ALL SHE GOT!
and yes i would contact my lawyer also once even twice okay but constantly being bullied like that is wrong! i will agree you sound a bit antisocial but i think you have a good case here
wow ... people DO NOT READ ... SHE didn't like that fact that SHE was being called Sir . SHE should have sued the crap out of this place !
I pay to come to a place I assume I will get full consideration, she got abused, bullied and treated to hate crimes .
I don't know the rules of law in Canada but if that was me I would be calling my Lawyer