Good Sam Club / Bad contract
I called Good Sam Club's Continued Service Plan on 1-9-09 to advise that I was selling my motor coach and asked them for cancellation instructions. They advised that I could transfer the continued service plan coverage to the new owner by faxing them the new owner's information. I also asked them not to take the automatic withdrawal from my credit card on 1/13/09. They advised that as long as I advised them of the cancellation prior to 1/13/09, that there would not be a withdrawal.
Good Sam took the 1/13/09 payment and credited it to the new owner. The contract states a 30 day notification is required.
I called Good Sam on 1/21/09 and again on 1/30/09. I was told on 1/30/09 that I should have read the contract (The contract states that a 30 day notification is required.) and not taken verbal instructions from Good Sam. The service rep laughed and said "You are out of luck".
I sent a complaint to Sue Bray, Executive Director, Good Sam Club on 2/16/09. She hasn't bothered to respond.
I would suggest that, if you have a Good Sam Club Continued Service Plan for your motor coach, you read the contract and do not call them for information or instructions. If you are considering purchasing a Good Sam Club Continued Service Plan, I would advise not to. Their service is, without exception, the worst service that I have ever received from any company.
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