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GoldCar Rental

Posted: Aug 7, 2017 by    

charged €1,500 for burn on passenger seat on vehicle at pick up (photographs proving same)

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GOLDCAR - Incidencias - Nº Expediente: 1328463
Client code - 9634346
Contract Number 10879793

I have discovered on my Credit card statement that I have been charged
€1, 500 from Goldcar . I contacted Customer services who state that it was
for a cigarette burn on the passenger seat. This burn was on the car when I
collected it at Godcar Reus Airport and I have photographs with the Goldcar
car park ticket clearly showing the damage before I left the Gold car car park at Reus airport and it is date stamped . The damage was on the car before I hired it.
I showed this photograph tothe Goldcar Representative at Murcia airport who took note and said it would be ok. I am very dissapointed I have been charged this amount which I did not cause. I never received an email informing me of the extra charge for the damge, which is not fair practice. I want re-imbursement of my€1, 500 .

Photographs are available proving my assertion.

I have forwarded several emails with my photographs to customer services in in the past week with no response whatsoever. I want prompt action and refund.

Paul Pender

GoldCar Rental

GoldCar Rental Customer Care's Response, Aug 16, 2017
Dear Paul,

Thank you for reviewing your experience with our company.

I can see you already formed a complaint. We are currently working on your case and we will contact you as soon as possible.

Kind regards,
Victoria R.
Goldcar Representative.
Complaint comments Comments (0) Complaint country Spain Complaint category Car Rental

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Customer Care Service
Carretera Madrid, Km. 531.7
Spain - 41007
+34 965 943XXXX
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