GoldCar Rental / car rental faro portugal 30/10/2017 no. [protected]
We have been charged for a parcel shelf that was missing when we started the rental. You could not have checked the car properly yourselves because we found 6 areas on the bodywork of additional scuffs and scratches which you agreed were there in addition to numerous others you identified.
You assured us when we returned the car that the fuel cost would be refunded automatically, together with unused toll fees from the pre loaded card.
We have not yet received a refund for the fuel or the toll fees ( full tank on return)
Please can you organise to have the fuel refunded?
We have ended up paying you 199.85 Euro for nothing!!
Please sort this out
M J and G Smith
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