GoDaddy
reviews and complaints

Go Daddy auto renewed my domain and charged me for this. I did not want an auto renewal and they renewed 2 weeks before my product was due to expire. I had previously tried to cancel the auto renewal but had problems with the site. Also they are supposed to warn their customers before doing this. I want the renewal cancelling and a full refund but I can't find a complaints section on the website

No one from their representative continue to support. Each time a new representative give commitment but will never followup on the same. We are extremely frustrated with your services. We bought a starter plan for 3 years. They do not mention that angular js is not supported on their server and than answer that they can not do anything! now they don't even replay on the mail as well.

I have tried to renew my client's domain for 1 year and I did it through my debit card, three time the transaction was un-successful. So I have tried few more attempts and among of them 2 transaction were successful automatically even after Declined transaction, while I need it for only 1 year as renewal (#[protected], #[protected]) I recived SMS. First of all, all transactions from my debit card was Declined by CCAvenue, after few minutes it was again successful but was not reflected in Order History > My Receipts of GoDaddy. The domain is renewd for two years. My last transaction was successful after half an hour and so on there now 3 transactions. In my bank statement it was refelcted as "MEDR/godaddy_com_/718095/". I asked to customer care and they did not able to help me. I wrote to bank about this transaction which was firstly un-successful through CCAvenue. So they said any un-successful transaction will take 1 month to revert. After few days Godaddy has cancelled my domain and said* this domian money was reverted by my bank. And all transaction related to this will go back to your bank and that is why we have cancelled your domain. To revert this you have to give penalty of $50.

This is a straight balckmail.

* "The issuing bank has revoked payment for order [protected]. As a result, the services indicated on the order have been either discontinued or suspended.

Please contact our Billing Department at 040-[protected] to arrange alternate payment for this transaction.*

If you choose not to restore services immediately, it is possible you will not be able to recover them later."

I have had my eye taken out of my bank account for something I haven't signed up to.
Dates of when money has been taken are as follows
7th November 2016 £32.10
28th December 2016 £32.67
16th February 2017 £32.27
20th March 2017 £32.42
18th April 2017 £31.96

I would like you to stop taking money out of my account and re inburse the money that has been taken.

Kind Regards
Guy Brookman

Hi GoDaddy,

I cancelled my domain: us.restaurant on 14-Nov-2016, as in terms, i was about to receive my same full refund by through check at my address.

1.
I tried to call as many as can. All saying will recieve, what ### was that same word.

2.
talked through email with below rubbish guys, they are even not doing their job proper to close customer query:
Lisa R Elliott,
[protected]@godaddy.com,
[protected]@godaddy.com,
Asit K Mishra,
Ravi K Mishra,
Banda Sriharshini
Chota Sai Kumar,
Asit K Mishra,
Ravi K Mishra,

3.
Talked with your verified Facebook : HTTPs://WWW.facebook.com/in.GoDaddy/?ref=br_rs
But here is same as bad as horrible experience .

### you all.

I didn't receive my 500$ refund since 14-Nov-2016, World's most rubbish & ridiculous service.

I am so much harassed and frustrated to say, almost ready to file a case against you that you guys are just ### in terms not to taking care your customers' queries as serious as it should.

Will make this note to every out there in social media.

Check the attached screenshot of same.

I am very busy, since then I have tried to get to resolve this, but as horrible experience I could never have expected. I have account at NameCheap, BigRock, UniRegistry, 123 Reg, 1&1, etc

No where I had faced such big delay after cancelling my product or service within the terms.

Regards,
Ram Babu
Digital Head, Founder - SEOBookLab.com
HTTPs://WWW.linkedin.com/in/ram-babu-seo-sem-specialist-5b38b5a

I spent almost an hour talking to GoDaddy via chat to by two domains that were not possible to buy on the website due to a technical error.

Before any question about how to pay, I received a Paypal confirmation of a transaction without my explicit authorization.

Later on, I received a request from GoDaddy to process the transaction (that GoDaddy already had processed without my authorization), but I replied yes anyway, by email (it was done anyway).

Later, I received an email from PayPal saying that £20.98 were refunded by GoDaddy. However, Paypal says the transaction is not eligible for a shipping refund. Also, one of the domains that I had bought (the one with the error on the website) was not available anymore on the GoDaddy dashboard.

It looks like I didn't get the product I wanted and even lost £20.98 in the process, besides the time it took to purchase.

I asked GoDaddy to explain, but no feedback was given before or after my email requesting for a feedback. That was 5 days ago.

The manager was Jonathan Padilla: [protected]@godaddy.com
The receipt number was [protected].

Yesterday I registered a domain name with godaddy - the domain itself was my name with .com To my dis-satisfaction today, I noticed an employee of godaddy had viewed my personal profile on LinkedIn. The employee in question was entitled 'Rebecca Fox'. Why would an employee - on obviously looking at a secure purchase for your services (that I also paid for the 12 months privacy for) have access to my details - that they would then look me up on LinkedIn. I feel this is a complete breach of my data privacy - and I want the employee in question to be reprimanded for their clear abuse of access to sensitive internal information. My email address is [removed] and I would like an immediate response.

They deleted my email address!Then I had to hold for 4.5 hours on the phone as a "Raymond Shamood" (a supposed Supervisor) initially refused to come to the phone, then promised to call me within 5 minutes (so we held the line for him to beep-in), then he promised he would call within 48 hours.

I refused this, and help for 4.5 hours with an agent who was beyond upset himself as his supervisors behavior. After calling back in (around the 4.5hr mark), I spoke with a Kimberly who couldn't figure out the issue and promised she would email me with status the following day, and call me thereafter on my mobile phone. After none of this occurred, I held for ... you guessed it...

Raymond Shamood for yet again 2.5 hours before a different supervisor Mark R.

came to the phone, claimed that for security reasons he cannot supply his Employee ID, and that there's no way for me to talk with Raymond Shamood, nor a method to report the behavior issue experienced regarding Raymond.I have since moved all my domains to Web.com.

Customer id - [protected]
Rahul chandel

I purchase godaddy domain carrentalinnagpur.com and personal website builder. But when I am publish my website my domain shows travelgodaddy. Site com.
I call customer care 24 april 2017 11 pm to resolve my problem but he said ur problem will be resolved. Ur website will be live in 1 hr. After 18 hrs 25 april 5 pm I will call again and request to resolve my problem she said my seniour technical team resolve ur problem within 10 minuts. Sir I will call back to u in 10 minuts
After 10 hrs no call back, problem is still.

I woul like to submit a complaint because you autorenewed on both managed Wordpress and a domain that I have not been using for a long, long time and I thought I had cancelled them. I have recently had a baby so missed the emails, but the most recent one was within the last 2 weeks. I contacted you and you won't refund. I think it is wrong to auto renew, especially when I thought I had cancelled them and then refuse to refund when I explain my personal situation surrounding this. I was going to take out another domain with you for a new business but I'm taking my custom elsewhere.

Rubbish service - took out a subscription for a domain which was taking too long to populate and add txt details to - rang after first three hours to cancel and was told you have 48 hours to cancel so think about it but nothing was told about no refund possible at that stage- next day I went online and cancelled then went on online chat to make sure it was cancelled I was told you cant have refund. then i rang again and was told yeh u cant have refund - why was this not told on first call on first day? disgusting - I lost 8.99 for nothing

www.marwaconsultancy.co.uk

Two years ago, I had a domain name of (computersolutionsandwebdevelope.com) with go daddy. They took my renew payment of out of my atm/debit card, which caused my account to be hit with overdraft fees at the bank. I called go daddy to complain about what happened and they did not assist me in resolving the issues. I told the representative that go daddy should at least warn their customer when their going to put a charge through the bank to give me time to deposit money into the account. When I called the bank to reverse the charges because I did not authorize go daddy to take the funds at that time. Go daddy turned around and tried to put additional fees on my account which made the billing issues worse. go daddy has been holding my domain name for ransom for the past two years and will not release it back to the registrar to be hosted by another company. I do not want go daddy to host this account anymore. but like I said their holding it for ransom until I pay the entire debt that they claim I owe them for the fees it cost them, because I told the bank at that time that I did not authorize go daddy to take the funds out of my account without my permission.

Incident date 19-April-2017
Incident Id - [protected]
Description- We have Access issue to one of our Folder inside File Manager. We called Godaddy to fix that issue and we also confirm twice to solve that issue to make sure there will be no down time for the site. If there will be downtime for the web site they have to ask from us first.

But the worst part is they changed the Web site file location and Site was down for 2 hours without any prior Notification. They don't have any escalation department and no email address as well.

After a long time waiting, the moment he started looking into the issue the call was dropped and no call back. This is my fourth attempt to resolve my issues... I have no website running, my business depends on it but I have no support from godaddy, last people I have been the pleasure to get on the phone have been horrific, one was on a treadmill I could hear the noise from pacing and his workout breath, it seem as he was very upset that I interrupted his workout because I asked for help and he didn't do any attempt to help and in addition was extremely rude. I am now looking to move all my websites in a way I do not have to redo them but it seems that everything is gone. I had godaddy for several years is really a shame that this is what this company is doing to its customers. Such treatment in addition to the fact that I lost my websites, I wish to share to the world, I just want to cry I thought my business was in better hands but I was completely wrong.

I have a domain singer0000.com from GoDaddy and I selected 30 days trial for their web hosting then after the trial period is finished they charged me automatically AED 661.05 as auto renewal which I never asked for it before but it seems the set this option on while I selected the trial period and this thing I personally consider as a deceiving.

My Name : Mohamed Singer

My Mobile No. 00971 [protected]

I purchased a new version of website builder as the original was unable to do as i required, which was to have a contact button which would automatically call me.but the new site wont do it either, i have spent 15 hours on the phone or chatting online with no resolution, i have spent over £100 on advertising to drive customers to my website but when they get there they cant ring me,

Charged me for an email account that had a free subscription for the first year. I never used the account. It renewed the next year and charged my account. When I noticed the charge I called and asked for a refund. I was 2 days past the 30 refund policy limit. They wouldn't remove the charge and said that I had used the service so i have a useless email address that I paid $60 for now. Why would I use an email address for a year and then switch back to my old address? This is for my business so I can't just randomly switch my email address. I understand the tricks companies use by giving free trials and then if you don't cancel by the next subscription you are paying for the product. But I wasn't aware that this would even be a renewal. I just assumed it came with the website builder I purchased. Their website doesn't allow you to cancel a renewal. You can only cancel the product. Which I did and now I won't even be able to use the product if I wanted to. I called multiple times and only got on the phone with a manager once. One of the managers Cassidy Thompson [protected]@godaddy.com didn't even bother to return my call when I scheduled a call back from a manager. She just emailed me back a generic email with the refund policy attached. I have been emailing back and forth asking her to call me back for 3 days now. She finally told me today that she will not be calling me back because I have already talked to people about the issue. What she knows is that if she calls me I will be able to leave a review of our conversation. She already knows that her customer service is lacking and is avoiding the review by not taking my call. She's the most unprofessional person I have dealt with yet!

I have paid for domain mercurytech.in for transfer. I just want to cancel it because I took some another domain from Go-daddy. But your representative are not answering properly about my complain. I have called for 3-4 times still they are saying we are processing. Please Sir I don't want this headache more. Could you please cancel my domain transfer request and refund my amount to respective bank account. Customer ID: [protected]

Domain to Cancel: www.mercurytech.in

Please take some action ASAP.

GoDaddy is engaging in an unethical, deceptive, bordering on criminal business practice. As some class-action lawsuits allege, they make a lot of their money the easy way. We purchased a domain name through them and when given the option to "renew annually" for five years we selected that with the understanding they would bill us each year (hence "annually"). Nowhere does it say they charge you all five years up front (by definition, NOT annually). On the Annual Renewal Settings page, it says nothing about payments, nor are users redirected to a checkout page, as is normally the case. The first indication there is a charge associated with the setting is on our bank statement, for which they also told us there is no way to get a refund! The representatives we spoke to on the phone also acknowledged that it does not give any indication of the charge. They offered a lot of excuses though none seemed to justify what appears to be blatant greed in NOT telling customers they will be immediately charged over $100 for *merely* changing a setting. I highly doubt they will rectify this as it is probably one way they make a lot of money, even if it is highly unethical. This is a class-action lawsuit waiting to happen. Do NOT do business with them. unless you're OK with being robbed.

Hi I called toll feee number after waiting for 9 mins some guy by name Bharat picked call I only had some qsns like banner size I have two online stores he heard my qsn I asked him if he understood my qsn he said yes n dropped my call is this the type of support u provide I would request to take strict action on him
We are not fools to waste time n get this behavior
Waiting for ur reply
Regards
Siddiqa nazneen
[protected]