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GoDaddy Operating Companydomain bought by godaddy chat support

I spent almost an hour talking to GoDaddy via chat to by two domains that were not possible to buy on the website due to a technical error.

Before any question about how to pay, I received a Paypal confirmation of a transaction without my explicit authorization.

Later on, I received a request from GoDaddy to process the transaction (that GoDaddy already had processed without my authorization), but I replied yes anyway, by email (it was done anyway).

Later, I received an email from PayPal saying that £20.98 were refunded by GoDaddy. However, Paypal says the transaction is not eligible for a shipping refund. Also, one of the domains that I had bought (the one with the error on the website) was not available anymore on the GoDaddy dashboard.

It looks like I didn't get the product I wanted and even lost £20.98 in the process, besides the time it took to purchase.

I asked GoDaddy to explain, but no feedback was given before or after my email requesting for a feedback. That was 5 days ago.

The manager was Jonathan Padilla: [protected]@godaddy.com
The receipt number was [protected].

Jo
May 13, 2017

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