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GoDaddy / double charging, no remedy

United States Review updated:
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Godaddy's checkout had a glitch that did not display a correct purchase properly. Thus I was billed two one year subscriptions for the same domain for which, if I wanted a two year subscription it would have cost less thasn two one year subscriptions "bought" within 10 seconds of each other. They did not refund the surplus saying that they have no glitch and I agreed to the terms and conditions, they did not even offer to refund the difference between the cost of two one year subscriptions and the lower cost of one two year subscription (nor did I ask as I wanted a full refund for their glitch). So I told them I would ditch their services completely for ever and report this dishonesty and lack of tact and jobsworth boneheadedness to anyone who would listen, so here I am doing that, so that they make a greater loss than they have ever made in profits from me in the 4 years I and the organisations I work with change provider. Indeed also they have changed provider

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Comments

  • Ch
      31st of May, 2014

    Same happened to me today: I have two receipts for the same time period paid for domain renewals... when I contacted costumer service I was explained I merely purchased four (4) years instead of two(2) - my receipts clearly indicate i purchased the SAME time period twice. I asked for the money to be re-credited and my request was refused. Instead, "Heather" explained my dilemma was clearly outlined in the policy attached on the bottom of the website... however she did not know where precisely... I'm irked having to deal with such costumer reps. GoDaddy basically pilfered money from me!

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