General Electric - Customer ServiceFirst let me say that I own at least 6 GE appliances, totaling more than $3000. Each appliance has either been in need of repair or has required total replacing. I will never again buy another GE appliance. I can understand that a single appliance breaks - no problem... things happen. Thats why we have repair companies; but... washer, dryer, refrigerator, microwave, dishwasher - all "top of the line" - broken... each one needing repair, as if there was some sort of timepiece inside of each one indicating EXACTLY when the warranty period would run out.
The single greatest complaint I have is of an appliance I has services during a warranty period - I opted not to have the costly repair done on a refrigerator. A month later, I received a bill for nearly $100 for a service call that did nothing other than diagnose a problem and then leave. I attempted to deal with "customer service" but that proved to be a waste of time - either I would get hung up on by the automated service, or have to deal with some imbicil that would resfuse to pursue any option other than billing me the full amount.
I actually made it through to Mark Pfeiffer, of GE "Customer Service" - the focus of my Formal Letter of Complaint - and the SOB forwarded my account to collections, after my having told him that I already mailed the payment.
I am through with GE and I strongly encourage anyone who wishes not to deal with this type of customer-disservice to follow suit!