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Gem Shopping Network

Gem Shopping Network review: HUGE Rip off 17

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2:58 am EST
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Gem Shopping Network is an enormous scam. To begin with they charge an enormous amount of shipping starting at something around $30.00 per item - and I'm talking about a pair of earrings. If you ask they will "offer" to ship it at a less expensive rate of around $20.00 per item. What you will receive is a poorly packaged item in a Priority Mail envelope.

Should you return an item you will wait and wait and wait for your credit card to be credited for the return. It has been over 20 days since the Gem Shopping Network received my return (sent via Priority Mail with Delivery Confirmation). Today is January 24 and the delivery confirmation receipt shows that they received the package on January 9.

When you call their so called customer service you will get the run around big time.
While they acknowledge receiving my return, they have also out and out lied about the date it was received stating that it was received on "Jan. 10 and 9:30 pm"...huh? That's impossible as the postal service does not deliver at NIGHT!
What I've had to do is file a complaint with my credit card company to finally get a refund.
Awful, just awful.

Jan 25, 2012 3:29 pm EST
Gem Shopping Network customer support contacts
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3414 Howell Street, Duluth, GA, 30096, US

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Hi,
Please accept our apologies for any confusion in this matter. Let us address your concerns:
1. Shipping charges. Since we mostly sell fine-quality merchandise, we add insurance coverage to all shipments. The bulk of the charges you will see are for the insurance. This is mostly a pass-through fee from carriers.
2. Credit. Our current policy is to apply credit immediately after receipt and inspection of a returned item. It appears that your credit was issued on the 11th - one day after inspection. We are calling your credit card company today to verify processing and to determine any possible issues.
3. Receival date. The date we "receive" the item into our system is registered after physical receipt and inspection. Therefore, "January 10th at 9:30pm" was recorded.

I trust this has answered your concerns. If for some reason, your credit is still not showing, please contact our Credit Dept and they will be more than happy to assist. Again, we want to assure your satisfaction and apologize for any confusion.

Customer Service
GSN
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

17 comments
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Jo Jeri
Baltimore, US
May 18, 2023 4:49 pm EDT

I really enjoy watching Gem Shopping Network everyday. NO COMMERCIALS and omn air 24/7. I can say first hand that they respect and treat customers very well.

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DangerRanger56
Athens, US
May 30, 2022 11:04 pm EDT

Actually, I shopped for 14k and received vermeil, poorly done. Never again. NEVER.

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KallatiBS
Hubbard, TX, US
Jul 02, 2021 6:31 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Many of the above comments about the screaming and exaggerated adjectives, claims, and “fast counting” that they pretend is being an auctioneer can certainly grate at my nerves, but the “sales reps” on phone and chat are mostly very kind and conscientious. Unfortunately, the vendor KALATTI, and their rep, Skip, sure put the credibility of themselves, host Wes, and Ashleigh-the dear girl in Sales who was placed in a very uncomfortable position with my ire. KALLATI put up a wheel where “ EVERYTHING is $2495 or below’. There was a pendant that Wes tried to mention at the beginning of the turntable, but was quietly Shushed by the KALLATI vendor, Skip. I was sure that someone would request it, but after 10-15 minutes passed and nobody did, I chatted Ashleigh up to have it showcased. But as it came up, after a rather pregnant pause and lots to music, she advised my husband and myself that it was a mistake but they could do 2, 995. I told her my opinion in that it had been on the wheel, and had been noticed by the host and rep. They could have taken it off as soon as they recognized their mistake - before anyone requested it. Ashleigh said they hadn’t noticed before (but it’s recorded, and they had) but she could offer free shipping to help compensate for the mistake. I refused and said the deal should be honored. She even got another $200 taken off but the poor business practices that KALLATI demonstrated made me doubt their integrity in any of their claims. My husband and I buy A LOT from GSN and absolutely have a more positive experience with vendors, hosts, and most of the pieces we’ve received. There has been an instance where I Won an Auction for a .34 ct Center pink diamond and Baguettes ring but did NOT receive a .34ct Center, I y got a.28 ct from Mike and Deanna and Jewelry Extravaganza. With all the claims that with the Argyle mine’s closing and that .04 is considered a significant solitaire, what about my .04ct loss of size in a significant solitaire? Anyway, Isis and Kye in Customer Service, when returning products due to flaws or just not loving it in person, Have issued RMA/Return Auth numbers. And yes, it takes quite a long time to get our accounts reimbursed-minus shipping ( which We paid for at time of order) Also, the Accounting Dept. will charge my husbands saved cc accts, as well as my cc until eventually one charge will drop off, or they will split up the order charges amongst different saved cards at their own discretion. It makes for great difficulty doing our home finances and has caused cc overages, including fees/interest charges being levied on our accts. With 10’s of thousands of dollars spent a quarter yr, I am so disappointed in this instance where GSN would Back Up KALLATI for their poor business practices over a $300 mistake on Skip’s bait and Switch attempt.
My advice to the General Population is don’t buy if the accounting dept’s practices will get you in trouble, or the extremely long waits for a lesser amount reimbursement not to mention our own high return shipping costs will cause you any financial or credit issues. But for Sure, DONT BUY FROM KALLATI -or fall for their Bait and Switch practices or their following Auctions offered of lower grade items - placating the viewers in the wee hours of the morning- when I suppose there are no members of Management watching. Besides, Gem Bleu and Modani have better Tanzanite and the Kings of Gems- Emeralds, Rubies, Sapphires, and overall workmanship. I’ll keep buying from GSN, but having a geology background and no duress over the accounting practices that might affect some, but I will Not Support vendors who discredit GSN and their viewership. I reserve the right to change my mind and shop with small business owners on other platforms instead. I would recommend to GSN to establish a Quality Assurance Dept to review overnight shows’ vendor decisions so that the integrity holds consistent 24/7, that Mike and Deanna to actually ship the product offered in their Auctions, and for the billing dept to Only charge the accts that We Authorize and not indiscriminately make those decisions with the customer’s finances. But the jewelry sure is “So Pretty”, as Amy with her lovely handbags will attest.
As for Skip and KALLATI, you lost way more than $300.

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DangerRanger56
Athens, US
May 30, 2022 11:11 pm EDT
Replying to comment of KallatiBS

The “KING” of gems is chrysoberyl; which should never occur in nature; an emerald by day and a ruby by night. I own three GIA Alexandrite rings, and two “Royal/Imperial Topaz rings. None from your company; because you can’t offer them. All appraised far, far what My Husband paid for them. Common knowledge… your “jewelry” is marked up at LEAST 800% over what is normally charged; even at a pawn shop. You’re never going to sell him or I anything. A $10,000 dollar hard earned lesson.

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West Palm
, US
Feb 08, 2023 10:51 pm EST

I don't think anyone should compare any piece of jewelry sold online on today's jewelry shows (18 carat gold to platinum) to what you would pay in a pawn shop...

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Stephen Wojciechowski
, US
Jun 21, 2019 7:58 am EDT

Steve, Pennsylvania June 21, 2019

" BUYER BEWARE "

I HAD PURCHASED A GEM STONE, ( CUSHION CUT ), WHEN I RECIEVED THE PKG, I OPENED IT IMMEDIATELY, NOTICED THERE WAS A SMALL CHIP ALONG THE EDGE, REPORTED THE PROBLEM, WAS TOLD TO SEND THE STONE BACK, THEY CAME TO THE CONCLUSION THAT IT WAS AN INCLUSION, AND THAT I WOULD NOT BE CREDITED THE COST OF SHIPPING, ( TO & FROM ), A TOTAL OF $70.00. AN INCLUSION MEANS THAT THERE IS A DEFECT INSIDE THE STONE, AND BASICALLY NO MATTER WHAT I SAID IT DID NOT MATTER. FROM THAT POINT ON, I'VE STOPPED BUYING FROM GSN, THERE ARE PLENTY OF OTHER PLACES TO BUY JEWELRY FROM. IF THE PEOPLE HAVE BEEN WATCHING GSN LATELY, YOU'LL TAKE NOTICE THAT THEY ARE NOT SELLING THE WAY THEY USE TOO, SO I FEEL THEY ARE GETTING WHAT THEY DESERVE!

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JOS J GREENE
, US
Dec 15, 2018 10:35 am EST

Gem shopping network, I watch this when i want a good laugh, first after the constant BS you have the WOW boy Brian, every other sentence has a wow in it, who does this, and Hunter with the most terrible voice one must get past just to listen to the so called bargains.All the screaming these so called men, selling women's jewelry, why can they not leave that to women and go out and get a MAN'S job.I can not believe they keep these lying little people there in place of who they should have selling.I myself would watch more but i just can not stand those fools on the show !

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bluechow2
, US
Sep 19, 2018 10:17 am EDT

Recently bought a Native American Indian necklace. Beautiful and very well packed. . Astonishingly, I received it within 5 days of the purchase. Was overall a very pleasing experience. Can't wait for the next NAI sell off.
Thanks for a well run fast moving presentation.

Judith Daniel, Oregon

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Sandra LaFarnara
, US
Jun 24, 2018 8:45 pm EDT

I purchased many items with full intent to keep them so I did not realize that their return policy required calling within 7 days of receipt to get a return authorization number even if you intend to keep items. I had no issue with the quality of the items I purchased. However, GSN cares nothing for their customers. When I unexpectedly had a change in my financial situation, I contacted their customer service explaining my situation and that I needed to return items for refund as a result. Even though I was well within 30 days of purchase, they refused to let me return the items despite my explanations. I was very desperate and unsure of how I could manage and was told I could "sell the items". I filed a complaint through my credit card company and also arranged a payment plan to help me due to the unforeseen financial situation. GSN received their money, I kept my items, and my temporary financial situation resolved. My issue is that GSN cares nothing for their customers. I recently wanted to give them another chance and tried to purchase an item priced at less than $ 200.00. I was told by a sales rep that GSN placed a notation on my customer registration number not allowing me to purchase. I was shocked! I mean, they had been paid for all items previously purchased! Clearly this was a hostile decision toward me because I had filed a legitimate complaint. I thanked the sales rep and informed them there are plenty of other places to shop and if they don't want my business, I am glad to go elsewhere. I would NEVER shop with them again because of their shabby treatment of me and lack of concern for a situation that was totally resolved with no loss to them. Can you IMAGINE!? The nerve! Anyway, I say BUYER BEWARE! I am sorry I had such a terrible experience and glad I was able to resolve, but their treatment of customers is just terrible. Spend your money with reputable companies and spare yourself GSN agony.

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DangerRanger56
Athens, US
May 30, 2022 11:13 pm EDT

Caveat Emptor… “Buyer Beware…

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boots101
, US
Jun 14, 2018 12:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I purchased 2 rings, one returned within the time frame, the second was a $ 1700.00 that I paid 46.00 for them to ship to me, I needed foot surgery and didn't make the time frame, I was told by a customer service rep, that she was very upset that I wanted to return the ring when I took it to a GIA Gemologist that stated the retail might be at best $700.00, I was transferred to another rep, that stated " I just Googled a vintage 1 carat ring, and yours looks much nicer and its selling for 1440.00, yours is 4.26 carats plus .46 points of diamonds" . I told her the ring was coming back, she replied, send it back with a full appraisal. that cost another $ 150.00, plus 2 day air and insurance, cost another $ 62.00, it was signed for last week, no refund yet.

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boots101
, US
Jun 25, 2018 6:05 am EDT
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Replying to comment of boots101

my credit card company got my money back, as with Sandra, I was also told that my account would be suspended if I tried to do a charge back, I told them to close the account. Lesson learned. After watching this show during my recovery, they just had on this Sunday, rings that were selling at $ 2995.00 now a blowout deal, $ 995.00. STAY AWAY FROM THIS COMPANY

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jo kempenski
, US
May 10, 2018 1:14 am EDT

I have purchased several lovely pieces of jewelry and NOT a problem one time, they came promptly and well packaged.

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DangerRanger56
Athens, US
May 30, 2022 11:02 pm EDT

Seriously? LOL… At one time I had purchased in ONE EVENING over $10,000.00 in “supposedly” 14k jewelry; 4 pieces I took to my local jewelry. Plated… 14k over sterling. That’s called FRAUD. I returned every single piece with a demand letter from my attorney. NEVER say NEVER; but I buy my beautiful LEGITIMATE jewelry and gemstones from my jeweler, who has become a trusted friend. I’ll not buy from this travesty of a company again… EVER. My engagement ring is a GIA Alexandrite, one full carat, with half a carat of diamond baguettes on each side, E color; VVS1, set in iridium platinum… $1,200.00; 2 years ago; custom made, European shank. This ring has been appraised at over $6,000.00 at one “mall store; and $11,000.00 at another large chain. QVC/HSN… you have lost me as a customer FOREVER. I encourage everyone who has previously purchased from them to an appraisal done by PROFESSIONALS who know and care about customer service… and not sell vermeil as “solid 14k gold; and a troy ounce? Worlds different from a “regular” ounce.

Thank you, and my address is different from the 551 S. Vine Street Address, Marion, Ohio, 43302. You will NEVER get my current address… this home is paid for; and the rental next door? Is ours, we charge a fair price for a two bedroom home which is stunning, decorated by me; without ONE ITEM from HSN, or your other façade of TRASH.

Thanks… but NO THANKS.

Yvonne L. Wilson Cain

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schultz
Snow Hill, US
Mar 11, 2016 12:02 pm EST

I have NEVER had a problem with Gem Shopping; in fact, they gladly accepted a pair of earrings that broke a year after I purchased them. They quickly and efficiently accepted them and offered repair, replacement or refund.

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Title Queen
, US
Jul 17, 2012 3:19 pm EDT

I returned two very expensive items to Gem Shopping Network and received a refund on my credit card for both purchases within 3 weeks. It was a very good experience.

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dojoson
new lisbon, US
Feb 13, 2015 12:53 am EST

I never had a problem with them and I have been buying from them before they were Gemshooping network. I do my homework on gemstones and jewelry before I buy and have them show the Gem or jewelry up close, top to bottom. Old(antique) and estate jewelry are sold as is for a reason. Pay close attention and if you see a stone missing ask them to put in a new stone but it could take away from the value of the old piece. Shipping isnt much at all and I get my item with in a week. If I have to send it back, I call give the information, they give me a number and its done, no hassle.

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