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Geek Squad / delay in scheduling service

1 Birmingham, AL, United States

I bought an expensive service plan for my projection TV. I need service and the Geek Squad unapologetically says they can't even come to my home to diagnois the problem for four days out and then said if they have to order parts if would take longer.

The letter that I received requesting I renew my service says: when you renew your coverage, you'll automatically get even more benefits than our Performance Plan and the tech genius and superior support of Geek Squad. Plus you can call on Geek Squad any time, day or night - it's like having a Geek always with you!" They go on to say that renewing the plan is a sure-fire way of keeping me happy. Well, I am not happy about their "superior support". It is inferior! Most companies will come to your aide within 24 hours - but not Geek Squad!


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