GearBest
reviews and complaints

I ordered 2 Xaiomi IP cameras.
I have not received it yet. It has been held by custom as they wont release as the information you provided was wrong.

The order clearly says Netherlands post registered but your parcel says China and according to custom department I will have to pay charges to release which is 60% of the actual cost of product itself.

I want my money back and they will be able to ship back the product to you if I do not collect which i clearly intend to do.

Please advise when can i be refunded?

Dear Gearbest Company,

On 29.09.2018 i've ordered two items with order number of [protected]. Normally this order contains three products which all of them were in stock on pre-sales activity, that effects to my choice of products around many options. So, i've choosen the items in the way that they are in stock, can be shipped easily and receive them directly.

But, topic was, I waited till 09.10.2018 to get first two products to get package, which is mostly again the case that products were out of stock and you've waited for stock option... and third product which is the most expensive and critical one in the package is still waiting for stock availability till 18.10.2018! So, it means, on 20 days you can't create a package of one product which is so unfortunate.

For me, I feel so unsatisfied about my order and don't want to continue with Gearbest from now on if my issue is not get fixed.

Hey, I send back a package where the China post sad they delivered it in 2days and the Gearbest costumer service are saying that they didnt got any package from me.They dont wont to refund me anything.I have the proof from china post but still they say that they dont have the package.There is somebody in the same situation so we can fight against them?What shall we do?Need some help...pleaseI!

Purchased an Huawei Honor 6x in april 2018. The charger came defective, so i contacted the gearbest customer service, described the issue and provided photos trying to charge the phone with the charger.
Gearbest answered that they would send another charger. Asked for the charger model, and i sent photo. Till now they didn't send the replacement charger, and when i ask them why, or its because they don't have it in stock, or because they can't remember the charger model/reference, or wait 3-5 days... I think they're tying me...
I'm in a dead end with their customer support service, and cannot get the problem solved...

I made an order for a card reader from this company. I did not receive it.

When I asked about it they said that their policy was that had to wait for 2 MONTHS before they could help. After 2 months, they said that they had already delivered it they would not help.

I have made other others with them, which arrived, but if there is a problem, their service is atrocious. They are quite willing to lose a customer over a few dollars, so how can you trust them with more expensive items?

It is just not worth the risk of buying from them.

I'd like to express my disappointment with Gearbest's services.

On 2018-07-29 I bought a Xiaomi Redmi 5 Plus 4G Phablet 3GB RAM Global Version which had an estimate time of shipping of 2 weeks. I waited for more than two weeks and it hadn't been shipped, so I contacted support to know what had happened and they said the product was out of stock, and that I could ask for another product (if it were more expensive, I would have to pay the difference, of course) or get my money refunded. So I entered in contact again asking about another phone's availability and they said that that phone wasn't available on stock as well.

This is a total lack of respect, because they post their products on their website (THE PRODUCT WAS WITH A SALE DISCOUNT!) even if it's out of stock.

I will surely think a lot before buying with them again, and definitely won't recommend them to my friends as I used to do before.

I ordered hair with Gearbest on the 4th of May via Express shipping which suppose to have taken 7 to 14 days to be delivered. I contacted them several times and kept on getting different responses from different agents. They told me to wait until the 21 July, they kept on dodging my question "why do i need to wait for almost 3 months". It is the 25th and still haven't received my parcel, now they want to compensate 40%. i feel if they send my product through safe and correct shipping and on time my product would have arrived safely.

Ordered a helmet for 23.25 EUR, over 1 month later it arrives with a factory problem. One of the stripes that holds the helmet to your head is not attached, obviously a factory problem, an item that should never be sent to begin with.

The helmet poses a real threat to safety, impossible to use.

After contacting Gearbest support twice, their only solution is to refund 10 dollars. 30% of the original cost.

So here's what the company is doing, selling damaged items all over Europe, they know we will for refund, but who cares, because they'll give only 30% of the item cost so they still making money.

Stay away from Gearbest.

I bought electronics items as samples for my business this group of crooks could not deliever even following up for 3 weeks please people world wide woke up and never dare do business with these thieves its a well codenated ring of thieves, fraudsters / scammers they will even issue you with fake tracking numbers to make believe for example they 6 fake tracking numbers one is rf 546941587sg for goods i never i recieved todate

I paid 55$ for wifi router, universal socket and iphone data cable with charge adapter
But I got nothing. Then they make me a favor and give me 27$ back.

So finally, I paid 55$ for get 27$ how lucky am i.

Date: 2018-03-12 13:21:38
Order number: w1803120521389551

I didnt recieve any items and I told them but they said me you didnt make insurance so we can pay half of them. However, I never make any insurance with tinydeal, dealxtreme or aliexpress. If there is problem, they refund me full of money. On the other hand, gearbest customer service cannot provide any solution to me.

Gearbest should find a solution:
1-they can send me the items again
2- they can refund full of the money which I paid.

P. S who read this, put yourself in my situation: I paid 55$ and I didn't recieve anything then they refund half of money.

A great deception. Thieves! There are more than 6 months I purchased a vacuum cleaner robot. After 6 months waiting, after having to pay usd 200, 00 on fines due to gearbest misinforming the cost of the product (I paid 229, 33 usd while the shipping company registered it as usd 20, 00!), and after exchanging several emails with gearbest, the product finally arrived at my home. Fautly! Defective! Not working! I then asked the company to either cash me back or exchange the product, they just say they can refund me usd 29, 33 saying they have paid the fines for me! Wooowww! So kind! Paying the fines generated by their arbitrary decision to lie about the price (if wasn't for their cheat, I would not have to pay the fines). But when having to exchange my product, without concrete justification, they tell me that they can refund me usd 29, 33.in other words, gearbest did not paid the fines. Gearbest just returned me usd 200, 00 in advance, according to their attitude.

I have placed on order on GearBest. Suddenly DHL wants me to pay taxes ( more than half the amount of the purchased product ). Since I wasn't informed about this beforehand I refused and informed DHL kindly to send the package back to GearBest.
This is well within my rights as a consumer. After two months and a lot of mails between me and their customer service still no solution.

DHL now tells me that they destroyed the package with the agreement of Gearbest.

Gearbest tells me : If the package is destroyed it's also our loss so you won't get compensation.

No compensation for something I paid, never received and that they decided to destroy ? I don't understand this logic.

Their customer service is also very low quality it seems .. My english seems better than theirs since it appears they don't read my mails entirely, ask questions I've already answered and repeat themselves. Lack of empathy or knowledge ?
I would very much like a refund ( as is within my legal rights ) but I definately won't recommend GB anymore.

It seems Gearbest offers products few dollar cheap than other competitor to attract customers.
Then the order is never received.
It seems they keep the shipping money to themselves add some fake tracking number which never gets tracked even completely till origin country.
They use the product money for 2 months interest free.
Now again chasing them for refund.
And I have to wait for another month to get the order from Aliexpress.

I ordered a 3D Printer on the 21 November of 2017 and it was only shipped out on the 16 of December of 2017. Until today 07 of March of 2018, almost 4 months later they claim that the package was lost by their shipper and that I should be held responsible for a service that they provided!
I do not think that it is fair that I should be held responsible for a service provided!
Enclose is the invoice provided.
Invoice number: SU1513237504239

In October, 21, 2017 I bought some products from GearBest. The order number is W1710211018525498. The tracking number provided by store is RS997610381NL. The product was spected to arrive in february/2018 but I did not receive the package until now (March, 4, 2018). I have contact GearBest through costumer support service (ticket number T18030402395) but they are refusing to solve the problem. They only say that I must contact my local Post Office. What makes me really angry is that I have also paid an insurance and I received nothing! This way, since GearBest is not being honest with me, I would like to make my complaint here.

Shipment number: NL15127254069563
Netherlands Post surface mail: Dec 09, 2017 11:47:22 AM PST Download Invoice
Tracking Number: NL15127254069563 By Update: Dec 09, 2017 11:47:22 AM PST
nao recebi minha mercadoria nao consigo rastear pois este numero de envio NL15127254069563 nao esta dando certo para rastear no Brasil compra efetuada em Dec 09, 2017 11:47:22 AM

Shipment number: NL15127254069563

Netherlands Post surface mail: Dec 09, 2017 11:47:22 AM PST Download Invoice

Tracking Number: NL15127254069563 By Update: Dec 09, 2017 11:47:22 AM PST
my email [protected]@bol.com.br

I did not receive my merchandise I can not trace because this shipping number NL15127254069563 is not working to track in Brazil purchase made on Dec 09, 2017 11:47:22 AM

It is regrettable that I have not received my order. After reviewing my order in detail and opening several tickets since December of 2017, I have contacted the shipping company to investigate responsibility for the loss of the package. The shipping company SEUR claims that they never received the package.
The option provided to resend the item is repaying 50% of the order value.

Order No.:W1711210856474434
Product: Zonestar P802Q Reprap Prusa I3 DIY 3D Printer Kit
Tracking Number: SU1513237504239
Shipped out By: Dec 17, 2017

Ive placed my order in November and didnt receive it. I want to buy a mobile phone. It costs almost 140 $. I sent a complaint at their website support. But they dont answer me at all. At first they wrote me that everything is gonna be ok. Then they started to ignore me. I thought that Gearbest is a good shop. But I was mistaken. I dont know what to do. Please help me. My name is Pavel Titov. +[protected] [protected]@mail.ru

The keyboard would not charge at all and no dongle was included which is needed to make it work.

The Tanix had no instructions on how to set up the software and get the system to work. Watched several utubes but they never covered the software.
I have now purchased a Roku from Best Buy. You hook it up and a video appears and walks you thou the set up. Up and running in no time.

Trying to get support on their web site is useless. Parts of it don't even work. I will never buy from GearBest again and suggest you don't either.

GearBest try to deceive their customers?
that's what happened with me, after 3 month waiting and procrastination from gearbest, I decided to open case with PayPal, then They tricked me with their promise that they will send me a new order for free, and after I close the case with PayPal they start In wasting time, and finally they delete my account. at the same time original Parcel already return to them.
My advice There are many cheaper and trusted sites,
I confirm Again GearBest not trustworthy, and Definitely not the Best.