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GE Appliancesge spectra glass top stove-white

1
J Nov 22, 2017 Review updated:

I purchased this stove a few years back and have used the self-cleaning process two or three times. The first time, I noticed the top of the oven door apparently was a bit scorched. This last time, yesterday, November 22, 2017, the top of the stove door and down onto the front of the door, was actually brown, as you can see from the photos attached.

I would like someone to come and clean this stove or I would like a new stove. I realize it is no longer under warranty, but this is totally unacceptable. If cleaning the oven can burn the outside of the stove, it cannot be safe to use.

GE Appliances
GE Appliances

Responses

  • S
      Nov 22, 2017

    Hi Janie.

    Appreciate your comments. The reason there was no 'scorched' marks with the initial cleanings is because it's the burnt off grease that causes the discoloration. Manufactures warranties generally never cover cosmetic issues, but an extended warranty may. Call the retailer you purchased the unit through.

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