The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Gateway NV55S02u / Hard Drive Crash

1 United States

I bought a Gateway NV55S02u on or around December 28th, 2011. It is now less than 2 months (Feb. 24, 2012) later and the hard drive crashed! I am a full-time volunteer for AmeriCorps and use my laptop everyday for work. I work for a non-profit and literally do not have an income. Granted, maybe I should have used an online cloud storage program, but seriously!?! TWO MONTHS!?! Of course, when I send the computer in it will take about 3 weeks for them to fix it, but they don't even TRY to save the data??? They are not responsible for loss of any data, is what I was told... Well, who is? It was not my fault that the hard drive failed. If I want to try to save my data, they said I should go to a local service technician. Their service technicians can't do it? I think part of the warranty should include making an attempt to recover data. I will definitely not be recommending Gateway, ever... As this was my first experience with them and they didn't even try to be helpful.

Post your comment