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Gate 1 Travelcustomer service

Review updated:

Had the terrible experience with Gate 1 Travel.
The worst travel company of my lifetime led by
Dani Moshe Pipany as a president, Beth Ferleger as supervisor .. others...
They do not care about people. The king in this company is money at any cost.

I should read this review before any booking with Gate 1 Travel.
Unfortunately, I was too much relying on the human decency.

"Beware of using Gate 1 Travel.
First, you are required to put down a deposit which you are told is to hold services. Should you decide to cancel, you are not given the deposit back as the company will tell you that they paid a penalty for the canceled service. This is not the case. Gate 1 banks your deposit - sometimes a year in advance of travel - and collect interest and pays NO cancellation fee to its vendors.
If you are booking a tour, beware. Many times in the past, the owner, Dani Pipano is aware the tour will not be running or that MAJOR attractions advertised will not be available - however, employees are not allowed to tell the passenger instead are required to wait until just 14 days before travel to tell you that you won't get to see what you've paid for.See Top 10 Worst Companies in Fort Washington, MDThe logic is: you'll go anyway because you've purchased other services in conjunction w/ this trip. Ie, it will cost you too much to cancel.
If you complain enough, you will get a credit for future travel. Your trip is ruined and Gate 1 thinks $50 per person toward future travel will make a difference.
The owner is currently looking for ways to cut costs - its a major campaign of his. He is downgrading hotels, cutting costs on contracts so that vendors are not as willing to cooperate and systematically letting go some of his more seasoned employees, replacing with new graduates with no background. These new employees are diligent and eager to learn - but it can be at your expense. With very low pay, you get very low commitment - this is who is booking your trip of a lifetime.
The company employees about 3-4 FULL TIME people who read complaints all day. Most are answered - however, even 2 employees at 8 hours a day...do the math. There are a LOT of complaints.
Do your homework - don't accept what it says on the website. Don't accept hotel changes and last minute substitutions...you are getting bottom of the barrel and its not right. "
I would not recommend this company to my friends of family.

  • Gate 1 Travel Customer Care's Response · May 17, 2017

    Although it seems the review included is not your personal experience, we are sorry to read of your unhappiness with the service provided.

Al
May 01, 2017
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Comments

  • Ri
      Jun 14, 2017

    Worst Travel Company I've Ever Used !

    We booked a trip to Paris & London through this company and paid for upgraded hotels at both locations. The Paris Hotel was located in a very seedy part of Paris, was under construction and the air conditioner was broken. Additionally some illegal activities occurred at the hotel, I won't post those details here pending legal action. When Gate 1 was contracted via the telephone they did absolutely nothing but put us on hold for extended periods of time, 10 minutes at a time at international rates. Cant wait to see our cell phone bill ! and then we were told that 24/7 customer service emergency line was not equipped to handle these types of calls, and they were accustomed handling lost luggages and missed flights. We were told send an email to a customer service rep and she would handle our situation. When we did, we got an email telling us they were off for the weekend and would get back to us until the next business day. Nothing was resolved for our Paris trip and fortunately the London portion of the trip went well.
    However we still continue to email the "Customer Service Rep" regarding the Paris issue and the company has done nothing to resolve or compensate us for a horrible stay in Paris.

    This company was highly recommended to us by 3 loyal customers of Gate 1 who are long time repeated travelers, then along with us will no longer be using this company for any travel plans.

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