Gap.com / Beware of Gap Online!
Gap Online Store - www.Gap.com
Gap Online has some of the WORST customer service EVER!!!
I recently placed an order for about $500. I requested a gift receipt because some of my items were gifts. Well, little did I know that if you ask for a gift receipt they will NOT send you your own receipt! So, I was left with $500 in merchandise and no receipt basically. I gave the gift receipt with the gift to my friend and now I am screwed. I called Online customer service and was told "Sorry, we cannot issue you a receipt!" I explained to them that they don't have the right to deny someone a receipt for items they paid for on their own credit card, but they did not care at all.
If I want to return or exchange anything the only recourse I have is to send it back to the online store (at my own expense) and get a store credit!! I cannot even do an exchange in store. That is a bunch of bull! The customer service supervisor could have cared less and just kept saying that I should not have requested a gift receipt! I have NEVER EVER had such poor customer service!!!!!!
Beware of Gap Online!!!
More Gap.com Complaints & Reviews
- GAP - horribly rude customer service 
- Gap Inc. - I will never buy anything from Gap and will advise all my friends to stay away from Gap 
- GAP - return policy 
- GAP - The worst I've Ever Been Treated 
- GAP - rude store employee 
- GAP - terrible customer service lack of information
- GAP - service at the 69th market philadelphia pa
- GAP - unethical behavior
- GAP - employee and manager and security guard
- GAP - please stop printing "the gap" over the u.s. flag. it is against the law.