Ark Swimwear’s earns a 1.0-star rating from 4 reviews and 1 complaints, showing that the majority of beachgoers are dissatisfied with their swimwear.
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Dont waste your money
The worst swimsuit and customer service I have ever experience in my life. I am 63kgs and 5'3. I ordered a Medium and it fits like an XXS. There customer service only got back to me after I resorted to commenting on their instagram pictures. Such poor customer service they dont give a crap. They dont offer returns only exchanges and you have to pay for postage both ways.
Terrible. SCAM. They never accept returns.
I received a faulty item - not only did it take them over 4 weeks to reply to my original email and then a further 4 weeks (total 2 months) to rectify - they also refused to refund me for the faulty item. They only offered an exchange, of which that item was also faulty. They still wouldn’t offer me a refund, which I thought was ridiculous.
Not only does Ark swimwear have the worst customer service team, but their terms and conditions are disgraceful. I have never purchased from a company where faulty items are not refunded.
Also the quality of their garments are terrible and over priced. You can purchase Monday swimwear for the same price and much much better quality.
DO NOT ORDER ARK SWIMWEAR
Recommendation: Do not order
Don't buy from here if you're expecting an exchange/refund
It's been a month and I've had ZERO response on my refund request. I am disappointed because originally I wanted to exchange my bikini but the leopard bikini has been on backorder for over 6 months. At this point, summer is over so I've requested a refund of my money. After doing so, I get ZERO response from the team. I've never had a company ghost me like this. I am appalled and still hoping they'll message me back soon.
Possibly a scam
The bikinis are terrible quality and completely out of line with standard sizing. The items are tiny, doll size - but they advise you to wear and wet them to stretch them out - sadly they do not stretch, and they do not accept returns. I have spent $170 on a bikini to go in the bin, and despite multiple complaints and sending images of the exposed elastics and mismatched seams, I get what seems to be automated replies. I would love to have a positive review, and a bikini to wear. Instead all I have is disappointment and another two payments on afterpay still to make on this scam site.
Recommendation: STAY AWAY!!!!!
Ark Swimwear Complaints 1
Terrible company
Highly suggest you avoid this company. After I placed my order they reached out asking how I wanted to proceed because there was an error on their end. In my response, I shared I'd wait for the item to become available (2 weeks was time frame given) and asked a question about sizing (something that is encouraged throughout the website). The response was a...
Read full review of Ark SwimwearIs Ark Swimwear Legit?
Ark Swimwear earns a trustworthiness rating of 83%
Highly reliable. Use their services with confidence, yet trust but verify.
Arkswimwear.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Arkswimwear.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Ark Swimwear and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Arkswimwear.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- Ark Swimwear protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website associated with Ark Swimwear sells gift cards, but it's important to be cautious when making a purchase. Verify the gift card's value and expiration date, check for customer service contact information, and use a trusted payment method.
- We have detected an internal review system on Ark Swimwear's website, which can be a positive feature for customers looking to make informed decisions about the company's offerings. However, we recommend that you take the time to research the reviews and verify their authenticity before trusting them entirely
- We conducted a search on social media and found several negative reviews related to Ark Swimwear. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Ark Swimwear complaint handling
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