Ark Swimwear

The worst swimsuit and customer service I have ever experience in my life. I am 63kgs and 5'3. I ordered a Medium and it fits like an XXS. There customer service only got back to me after I resorted to commenting on their instagram pictures. Such poor customer service they dont give a crap. They dont offer returns only exchanges and you have to pay for postage both ways.

Highly suggest you avoid this company. After I placed my order they reached out asking how I wanted to proceed because there was an error on their end. In my response, I shared I'd wait for the item to become available (2 weeks was time frame given) and asked a question about sizing (something that is encouraged throughout the website). The response was a week later and suggest a different size would be better but still proceeded to send my package the same day so I never had the opportunity to follow up... Had I just ordered the wrong size on my own that would be one thing but that wasn't the case. They knowingly sent me two swimsuits that wouldn't work, requiring me to deal with their nightmare returns, all while my emails are going unanswered. The return policy is so impractical and unhelpful: the buyer has to pay for all return shipping, they will accept one item because that is an "exchange" but if there is more than one than being sent back it's a "return" and whole different process... none of it makes sense because they don't even offer refunds so everything is technically an exchange of one item for another.

I received a faulty item - not only did it take them over 4 weeks to reply to my original email and then a further 4 weeks (total 2 months) to rectify - they also refused to refund me for the faulty item. They only offered an exchange, of which that item was also faulty. They still wouldn’t offer me a refund, which I thought was ridiculous.

Not only does Ark swimwear have the worst customer service team, but their terms and conditions are disgraceful. I have never purchased from a company where faulty items are not refunded.

Also the quality of their garments are terrible and over priced. You can purchase Monday swimwear for the same price and much much better quality.

DO NOT ORDER ARK SWIMWEAR

It's been a month and I've had ZERO response on my refund request. I am disappointed because originally I wanted to exchange my bikini but the leopard bikini has been on backorder for over 6 months. At this point, summer is over so I've requested a refund of my money. After doing so, I get ZERO response from the team. I've never had a company ghost me like this. I am appalled and still hoping they'll message me back soon.

The bikinis are terrible quality and completely out of line with standard sizing. The items are tiny, doll size - but they advise you to wear and wet them to stretch them out - sadly they do not stretch, and they do not accept returns. I have spent $170 on a bikini to go in the bin, and despite multiple complaints and sending images of the exposed elastics and mismatched seams, I get what seems to be automated replies. I would love to have a positive review, and a bikini to wear. Instead all I have is disappointment and another two payments on afterpay still to make on this scam site.