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GAP / response to service

1 United States

To respond to all those cusotmers complaining about Gap's service. I worked with this company for years and have been gone for almost a year now. While there are some horror stories around service overall there managers are WAY over-worked. There is so much work to do everyday it is impossible to achieve with the hours they provide their stores. And of course they still expect perfection! Managers are badgered by upper management around creditcard results and store standards. As a manager you are also the cashier, running go-backs, cleaning fittingrooms, doing shipment, markdowns... and the list never ends. With all this to do customers do not have a chance. Once it was the retailer of choice but no more. And unfortunately everyone suffers from that. The customers as well as employees, they have lost many great people by being so demanding. It is a shame.

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