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GameStores.co.za / bad service and false advertising

South Africa
5
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Game stores secunda in south africa advertised a 6 seater steel patio set on promotion from 25/09/2008 until 28/09/2008. On 24/09/2008 i confirmed that they recieve stock on this specific item on 25/09/2008. On 25/09/2008 i went to them after work just to find that they close at 17hoo. I went back on friday. For a while i had to walk around to find someone who could help me. After finally getting hold of someone to help me, is was informed that they don't have the cusions advertised in their pamflet in stock. Then after settling for other cussions, they informed me that they don't have the table in stock and even though they advertise in there pamflet that they do order if out of stock, they could not order it for me. We contacted head office and i was promised better service and that i would recieve the specific patio set on 30/09/2008. On the promised date we were contacted and informed that the set was at game stores secunda. Got there at 11h00. Specifically asked for petrus who was not there. I waited for 1.5 hours to get someone to at least try to help me. Finally i asked for the manager. It came to my attention that petrus was the floor manager. Eventually petrus pitched and just before i wanted to pay, i realised that the item they "ordered" for me was in fact the smaller 4 seater set that i did not wanted. The same size table was advertised in the following weeks pamflet again, but just with different chairs. Petrus informed me that he did not have this size table in stock. Thus false advertising again. This was the most horrific experience in my life. It was the worst service ever.
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Game Stores South Africa / Game.co.za Logo Game Stores South Africa / Game.co.za
Customer Care Service
Overall Satisfaction Rating

64 Reviews
9th Floor, North Tower, Liberty Towers (formerly BP Centre), 214 Samora Machel Street (previously Aliwal Street)
Durban
South Africa
+27 861 426 322 73
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