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Game / Terrible Terrible Service and lack of knowledge

1 South Africa

Myself and my partner went through to Game ... as she was told a few weeks prior by the staff there that she may not use her "Yebo Bucks" on any appliances apart from electrical appliance which when she conveyed to me I was shocked at this as I told her that t was her "Yebo Bucks" that she earned and she should be able to spend it on whatever she wants. Nevertheless eventually we decided that we need a new iron and returned to Game Fourways and approuched THE most unfriendly staff members I could ever remember seeing. We wanted to check before hand at the front desk what we could and couldn't purchase and confirm exactly how many "Yebo Bucks" were available before puchasing anything as Game has a reputation for being inefficient. We were now told by the supervisor that we could purchase anything and the previous time the staff did not know what they were talking about. Ok, so now we wanted to chech amount of "Yebo Bucks" whch we were told we cannot do at that computer but only at one of the tills... out of all the tills there was a staff member present at 2 of them, both of which were not operational or waiting for price checks, eventually after asking the till attendant to check it for us she said we cannot check it there. Ok, so we decided to assume that the sms recieved from "Vodacom Credit Card" was correct, it said "Yebo SMS: You have earned 12 Yebo Bucks on your Vodacom Credit Card transactions for this month. Your Yebo Bucks balance is 322. For queries call [protected]". After walking around for some time and noticing that 80% of the items are unmarked and prices are not displayed and the floors and shelves were dirty I felt as if I were in a dingy flee market in china town, I wanted to get out! Also the atmosphere was appaling, whilst we were there 2 fights broke out, 1 between 2 customers and 1 between a client and a staff member both because of Game operating insufficiently. When we got to the till the till attendant had NO clue what the Vodacom Credit Card was and what "Yebo Bucks" were. Ok, so now we waited for the supervisor who eventually arrived and after checking the card we were told we only had 222 "Yebo Bucks". Evenually we leave after 20 minutes of ringing up an iron, a 2009 diary & 2 plastic tupperware bowls, we walked out and vowed never to return. A colleague of mine contacted Hello Peter about Game in Southgate who were adamant that they were unable to activate his sim card purchased there for over a week. So it seems that it is not only Game in Fourways Mall that "just don't care". When I worked in the motor industry we had "mystery shoppers" which kept us on our toes, sufficient and friendly at all times... Do yourself a favour and send a mystery shopper to Game Fourways and you will be appalled and sick to your stomache, that is if managment at the top actually cares, as it is starting to look all over the country, Game doesn't seem to be their 1st priority or 10th for that matter. I will NEVER shop there again!!!

Al

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