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Future Shop / return policy

1 42 Saddleback RoadCalgary, Alberta, Canada Review updated:
Contact information:
Phone: 403 975 1817

I buy a laptop from Future shop in Nov, 08. After 2 months it start giving problem as screen start getting black out when i start it. I went there and they use to fix it but when i go back home it has still same problem. ON 2ND MARCH i went there and explain the situtation and i was told that they are now sending it back to HP for repair. I was told that if we are not able to fix it in 60 days we will replace it with new one. Now as of today its almost 80 days i haven't get my laptop. Every time i go to future shop i get a new story and now they are telling me that unless we get the old laptop back we can't replace you with new one. Infact they told me to but a new one till they get old one back.I had shown them their policy which is clearly written on the slip " If we are not able to fix within 60 days we will replace it with new one."
Every time a new face comes in front of me and he/she told me i am the incharge and now onwards i will be taking care of your case.Althogh the store manager is there i am not allowed to talk with him.
Kindly help me.

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Comments

  • Je
      5th of Aug, 2010
    0 Votes

    future shop is such a scam

    bought 170$ in gift cards..went to use them..and were at zero dollar balance...had the recipt and everything but yet they insisted we used them already..even though the number on the back was scatched off by their OWN EMPLOYEE THAT DAY

    future shop needs better training, better managment and needs to learn that costumers are their first priority

    but then again..no wonder these poeple are working at future shop...their brains are so small they cant get anywhere else in life

  • Na
      25th of Mar, 2011
    0 Votes

    They are sitting there just to have their commission made nothing more. They dont care about anything they just want to sell and make money and go for drink later. The group is so big the top management is least bother as the competitors (BEST BUY)just bought them so they have no worries. The reputation in UK is so bad for Best Buy that people prefer paying more but not to buy from Best Buy. Its point of worry for the group. I have seen big groups falling and closing down with bad customer care and they will be soon going down too

  • St
      3rd of Jun, 2016
    0 Votes
    Future Shop - Hidden Policy
    Future Shop
    3828 Highway.7
    Markham
    Ontario
    Canada

    Hi there,

    I have had a very unpleasant encounter and I would probably feel better if I could vent it out...

    I purchased a TV on Boxing Day Dec.26 at the Future Shop on 3828 Highway.7 Markham Ont. Right after I completed my payment, my daughter called me that she bought one for me already and I immediately went for the Customer Service and requested for a refund (I was the only customer at the counter and no one behind me) but was told that I have to come back after Dec.28 and that the unit needs to be picked up from the Store. Fine, I respect their policy. Given that without this unreasonable policy, there’ll be a 3-win situation
    Store can have this hot item sold quick and easy
    Employees at the back didn’t have to move the unit to the loading dock for Customer to pick-up
    Customer will not have to take it home then bring it back again for refund

    In the morning of Dec.29, I brought the TV (wrapped/strapped/unopened) back for a refund. I was first in line but was stalled by the Manager (I guess) and explicitly hold back my receipt and let other customers behind me go first. The manager instructed an associate from the TV department to open up the box checking for damages. The associate did query his supervisor that is it necessary to check into the box since it’s wrapped and unopened, but was told that the unit might be damaged during transportation. I questioned why I was not asked to check the unit upfront but now responsible for damages but not answered.

    Despite refund was in order,
    My question is:-There is no notice posted to alert customers to open up wrapped box and check if the brand new item is in good shape before bringing it home. What if the unit was already damaged in the course of the shop’s warehousing, transportation ... which the customer is not aware of but responsible for? Obviously the Manager was NOT going to process my refund and hold me liable if the unit was damaged. I believe this is totally ridiculous and unacceptable.

    I emailed them twice but till now nobody care to give me an explanation.

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