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1.4 872 Reviews

Frigidaire Complaints Summary

83 Resolved
788 Unresolved
Our verdict: With Frigidaire's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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3:06 pm EDT
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Frigidaire fridge

We bought a Frigidaire fridge, Stove and Dishwasher in 2016 at Lowes. After 6 months the fridge stopped working and needed a compressor and it was fixed. Two weeks ago the ice maker quit working and we had it fixed. Now this past week the fridge stopped cooling again! We called the 800 number and he said that it will be very expensive for parts and labor to fix it and plus no one could come out to fix it until August 30! I will never EVER buy another Frigidaire appliance again! Very UNHAPPY! I would like to be request a refund for the fridge. This fridge should last manys years not two years.

Karen Pearson
PO Box 494
Pender, NE. 68047

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1:34 pm EDT
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Frigidaire stainless gas stove rusting

Model # FPGH3077RFC, Serial # AF65202501, Stainless steal gas stove rust spots all over after less then a year. Called customer service, made me want to commit suicide, useless, sent e-mail, answer must be coming by pony express, your company has a whole lot to learn about customer service and building reliable products. Last one I buy with your name(s) on it.

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Update by Machemi
Aug 24, 2018 1:35 pm EDT

Steel

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12:49 pm EDT

Frigidaire payment not received

My Order # [protected]
Yesterday morning I cancelled my order with Fahima, a cashier in JC Penney Thousand Oaks Store, California.
Because they failed to deliver the Frigidaire refrigerator to my condo at 7:30-10:30 am as promised. Then their delivery to be delayed for one week. My tenant could not wait simply.

1) I requested for a cancellation number for my record or proof, but they said they don't even have such a thing.
2) Immediately I requested to give credit to my Visa Card account, but they refused to do so. They said I have to wait for 7-10 business day. Why?

This is one of the most miserable shopping experience in my life. I just want you to know what is going on to the innocent consumer.

Steve Lee, an unhappy consumer
cell: 818.292.5018
email address: [protected]@gmail.com

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2:32 pm EDT
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Frigidaire frigidaire refrigerator purchased may 2018 at lowes. model # lftr2032tf1.

Refrigerator is under warranty and stopped cooling in mid-August. Additionally, a puddle of water was easily visible at the back of the refrigerator unit. Customer called contracted service provider Qdexcyma Technologies at 50 Duncan Drive in North Andover MA at telephone number [protected]. On Thursday, August 16th technician conducted a service call. The field service report stated that he removed ice build-up and dust. The unit still did not cool. The next day, Friday, August 17th, customer called Qdexcyma and informed them that the unit was still not working. Customer was told she would schedule an appointment with the technician. On Monday, August 20th customer called Qdexcyma at 10:15 am and was on hold for 30 minutes and then had to end call as he had a doctor's appointment. Customer called back at 12:48 pm that day and was told that the technician would call me to schedule an appointment. Two days later, Wednesday, August 23nd as of 3 pm customer had received no call from the technician or Qdexcyma. At this point, we have lost food, money and patience and the desired outcome to this complaint is a refund for the full cost of the appliance and delivery, which was $704.

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11:13 am EDT
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Frigidaire refrigerator freezing food in vegetable tray and ice in back of bottom freezer

Purchased 10/23/2017. Model # FPBS2777RFD serial # 4A73004245 client # [protected].July 17-18 repair came called Electrolux was told to replace 6 parts due to veggie tray freezing my vegetables. Also ice in back of bottom freezer. On 7-31 parts were replace. I had to unload all my food both in top and bottom freezer and turn unit off to defrost for 24 hours prior. Last week noticed it was doing the same thing except worse. Called electrolux and they sent the repairman back today, 8-23-18. He called service department and was told to replace all parts once again! This meaning I had to unload, store, and reload this unit. I called Electrolux and told them I wanted a replacement unit or a refund, I was then sent to your escalation department. Spoke to corporate supervisor and was told unit would have to have new parts installed again. And only when unit was deemed unrepairable could a possible replacement for the unit be done. Was offered an additional 6 months warranty. I am so aggravated about this whole process because this is the second Frigidaire refrigerator I have purchased with problems. I had to replace the last one with this unit in order to gain part of my money for the previous one back due to not finding the big hole in the back of it until it was a month out of warranty. I feel like I was coerced into buying this unit to start with! I want a full refund so I can purchase a brand I want or a new unit!

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10:12 am EDT
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Frigidaire refrigerator defrost thermostat broken

Purchased new fridge in June 2012 for a second home. Used it 2.5 months out of the year, unplugged rest of the year.

Last week fridge was overheating. Waited one week for repair to come out. Was told it needed a new Bi-metal defrost thermostat. Will take 7-10 days for it to arrive, which means no fridge for another 7-10 days which is very difficult in this hot/humid NE weather.

Needed to speak with manager who told me basically too bad we can't help you cause you didn't purchase the warranty or extended warranty. Best she could do would give us 30% of the part which would save me all of $3.00 and the part was back ordered and would not arrive until August 31 and would then take 7-10 business days to ship. If I wanted expedited shipping, I would have to pay. Mgr kept telling me we should buy the extended warranty and that is why they offer their 30%.
I now need to call back the appliance center, pay their price, which is double, along with all the service and labor costs for a total of $300 for a fridge that was used literally 1 year while the rest of the time is was unplugged and not used.

I asked if they could at least pay the labor and service fees, and they basically told me they would never do that and they could offer me the 30% off the part.

I am not even going to get into the rust on both runners of the freezer. don't have money to pay for that in addition to the refrigerator.

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11:44 am EDT
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Frigidaire refrigerator

I purchased a Frigidaire refrigerator (model LFTR2032TF) that has required multiple repair calls on the new appliance. The same problem, where the bottom refrigerator part stops cooling, keeps occurring. The temperature is about 60 degrees or higher. Various new parts have been installed in the appliance with the repair lasting less than a month. I need a working refrigerator.

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R
Reny Toledo
, US
Feb 01, 2019 12:30 pm EST

I feel your Pain See Below what I have been through with Frigidaire

Rita, ( Believe you are the one intercepting Mr. Shaw's Emails)
Can you at least forward the attached Pictures over to Mcglaughlins Service, Hoping that maybe someone for Mcglaughlins is smart enough to determine a suspected part that could resolve this issue. As I mentioned
several times I have missed 4 days of work and now what looks to be another 2 Days. Feb. 12th PM would be a Good Day because I am already off for a Doctors appointment in the am.

On Friday, February 1, 2019, 9:59:43 AM EST, RT> wrote:

Mr. Shaw,
My Name is _________ and been having a issue with a Frigidaire product since late November Early December as you can see from some of my correspondences below. I just received a call and the below response back from Customer care. I have already had to take 4 days off from work. And the next steps Frigidaire could cost me another 2 days from work. I sent Picture so that your tech support could looks at,
Reading some online reviews this is a common issue. Your tech support should be able to guesstimate what parts could cause the issue and make sure the service tech has with him and or send me the parts to replace. If the service tech has possible cause parts with him this could save me a day from taking off work. If your Factory Tech Support cannot distinguish probable cause and parts to try by the picture so Service tech
can have with him on next visit I strongly urge that Frigidaire send a replacement compatible model Refrigerator from one of the Local Home Appliance stores in my area. (Lowes) I have had several Email correspondence with Social Care, Tech Support, Valerie Money and someone today on behalf of Valerie. (Didn't write her name down)

Your help and consideration in this matter will be greatly appreciated.

Thanks

RT

On Friday, February 1, 2019, 8:35:27 AM EST, wrote:

RT

Your pictures have been reviewed and it’s determined that water is leaking into your icemaker container. This will require having one of our authorized service providers diagnose further. I have sent your file over to our Service Locator Department so that they can locate a servicer for you. They will be in contact with you within the next 24-48 business hours.

-Courtney

Original Text
From: RT
To: socialcare@frigidaire.com ;alan.shaw@electrolux.com
CC: RT
Sent: 01/31/19 11:06:56
Subject: LFTR2032TF1 Refrigerator Repair

Frididaire,
My last correspondence I sent on Jan 29th with Pictures of how the Ice Maker was making ice and again I resent on the 30th because your reply from the email on the 29th mentioned nothing
about the Pictures I sent and next steps ? I have re attached the Pictures please forward to your Tech support on a cause and repair solution. Also Could you forward this to Valerie Money.
She had left me a Voice Mail to ask how the Repair went on January 28th as you can see from the Pictures something is still not right. I had mentioned this to the technician at two of his visits.

Jan 29th Email with Pictures Attached (No Comment from Frigidaire)
Received a voice message asking about the repair. (Valerie Money)They replaced the Fan. Too early to tell 100% if the repair was successful.
The fan was replaced yesterday. This is the second fan replace since early December. See attached pictures on how it’s making ice. Brought this up to technician twice this was also issue.
This is not how it should be making ice.

Jan 15th Email
Bought Last Spring. Broke down Late November early December. Took over 8 Days to have repaired . Broke down again Christmas Eve again. Over 23 Days and still not repaired. Think it’s time Frigidaire step up to the plate and replace refrigerator. Don’t recommend anyone to purchase Frigidaire Products. Days lost at work exceeded what I paid for refrigerator and still need to lose more time from work because it’s still broken. Frigidaire should at least extend the Warranty on this product at no cost instead of sending me notices to purchase extended warranties. Not a happy customer. Very inconvenient not having a refrigerator over 2 months.

Jan 19th Email
Update on Poor Customer Service / Relations: Since Late November Early December I have been with out a refrigerator for Over 33 Days. First Repair it took over 8 days to repair. A week or so later it broke again and took 20 Days for a Service Tech to show up and Look at. Parts needed to be ordered, 6 days before service center received part but its going to take another 12 days before they can send someone out to replace part. Frigidaire need's to step up to plate and make things right and replace the refrigerator and have delivered from a local appliance store which could have me up and running in a day. All They have to offer is extend the warranty for 6 months maybe a $20 Value. I missed 3 days work plus will need to miss another day in 12 days again. I would not even rate Frigidaire a star but you have to put something their in order to submit a review. Looking at their extended warranties 3 year full coverage extended warranty is listed at $103.00 and all they offer me is 6 months for the loss in pay for having to take off and inconvenience of being with out a refrigerator for so long. Don't recommend anyone to do Business with Frigidaire.

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10:18 pm EDT

Frigidaire microwave

My husband and I bought a new house in June of 2017. All new Frigidaire appliances. We had a problem with our microwave at the 10 month mark. Every time I boiled anything that created steam, the steam would leak into the door of the microwave...not inside the mircrowave but in the door which created about 50 cracks all inside the door. I was actually afraid to cook because I thought the steam would blow out the door. After many calls with Frigidaire, they paid for a new door but not the cost of installation by one of their recommended repair services. The repairman said it was definitely a defective door allowing the steam into the inside of the door.
I am very, very upset with Frigidaire not paying the $80 repair fee. The defect created a cosmetic problem so because the defect caused a cosmetic issue (50-60 cracks in the door) you wouldn't pay for the repair? Come on now, the door had a defect that actually stopped me from going anything on top of the stove. Frigidaire couldn't affor $80? The product was defective, did you get that? DEFECTIVE. Now that I have a new door, the problem hasn't happened again.

I am looking for the $80 refund. That is a weeks worth of food for me but a drop in the bucket for you.

Thank you
Diane Cerulli
4770 Yellowood Drive
Shallotte, NC 28470
[protected]
[protected]

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11:33 am EDT

Frigidaire warranty issues

In July we plugged in a brand new Frigidaire refrigerator and after 2 days it was not cooling. I called Frigidaire and they gave me a # to call for service. AAA TV Cincinnati, Ohio. At the first service call they said it had no Freon and the service tech told them what needed to be done. The service person said it was not something he wanted to do because it was a 3-4 hr. job. After speaking with a Frigidaire customer service person they said it was what had to be done first. After waiting 2 weeks for the repair the service person could not make the repair work. He said it would be escalated to the next level and they would contact me within 2-3 days. I did not hear from them so I called both a Corporate manager and service dept. They said they only knew that it had been escalated to another dept. Tomorrow will be a week since that happened and we still have not heard anything about the replacement. We have been without a refrigerator for 3 weeks.
I consider this a health issue because there is no refrigeration.

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8:37 am EDT
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Frigidaire refrigerator

LOWES sold my 80 year old mother a DEFECTIVE refrigerator and will not replace it. Frigidaire sent a repair person who identified that the unit was defective and probably dropped. My mother did not purchase the extended warranty and noticed the issue with the unit after 30 days and LOWES response was ... " sorry, call Frigidaire". Frigidaire said sorry... deal with LOWES. DON'T BUY APPLIANCES FROM Frigidaire... they are the LOWEST quality and they take advantage of 80 year old ladies.

There is no way anyone can determine how the unit was damage and neither LOWES or Frigidaire will do the right thing!

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1:03 pm EDT

Frigidaire frigidaire

I purchased a refrigerator model number FFET1222QS and serial number KA62315658 in December of 2016. The compressor is broken and an authorized service person came to look at it. I brought it from Home Depot. I am told the compressor cannot be fixed. I have the receipt. I did not purchase an extended warranty but I'm sure that the compressor should last more than 18 months on a frig. I would like to have this one serviced or a new refrigerator. Please reach out at your earliest convenience in reference to this matter. My name is Jacqueline Glass and my email address is [protected]@yahoo.com

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1:59 pm EDT

Frigidaire refrigerator/freezer (side by side)

10 days out of the extended warranty, a part failed, costing me $500 (June 2016). On July 1, 2017, oil clogged the compressor lines. The repair guy said it wasn't worth fixing as it would fail in 2 years anyway. So, after paying $1200 plus $500 (total $1700) for this POS appliance, I am having to purchase a new unit ($1800) after only 7 years. I am NEVER buying another Frigidaire product again. Oh, did I mention that one of the shelves broke after 1 year but wasn't covered by the warranty?

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5:34 pm EDT

Frigidaire microwave

Only 1 year and 9 months and my microwave has stopped working. Someone came to fix it, still does not work. I call the company and nothing will be covered or replaced without a warranty. The product is worth 100 dollars more than labor costs. This does not make sense and I am very disappointed with this company, service, and product. Not even 2 years but of course it is more than 1 year so your company gets a customer to have to buy an entirely new product. I will not be using this again if this is how your products work.

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12:19 pm EDT

Frigidaire customer service/repair

Freezer quit 4 weeks ago, called customer service multiple times, 3 appts scheduled for repair, 3 days taken off work, 3 no shows. Every time I call back they tell me it will take another 3-5 days to find a new service company! I had to give away all my food. I paid over $3, 000 for this set, stand alone refer and freezer. Want to give it back and get a new one. Customer Service rep hung up on me when I asked to speak to a supervisor. Worst customer service ever! Still without a freezer and no one to soeak to about it. So dissapointed.

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6:23 pm EDT
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Frigidaire appliances

Hi my name is Candace VanEpps. I purchased an appliance package from Home Depot in Niagara Falls NY. I am extremely disappointed in the quality of these below par appliances. Please call me ASAP at [protected] or my cell at [protected]. I appreciate any help you can provide me. Sincerely, Candy VanEpps. I have tried unsuccessfully to reach and speak with someone personally.

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10:57 pm EDT

Frigidaire frigidaire gallery microwave

This is model # FGMV175QFA MANUFACTURED JULY 2016. I received this as a wedding present over a year ago. It remained in the box until a week ago. When it was installed all the display works, clock keeps time, but after you push a setting or a cook time, It will not start to cook. Nothing but beeps and says push start button. But after you push it, it still does nothing. I have no warranty in this noe, but it's brand new. I don't understand why, I thought FRIGIDARE was a quality company. Could you please tell me my options. I had it installed by an electrician and now I can't even use it and am out 150$ installation fee. Thank you David Minyard

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9:07 am EDT
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Frigidaire frigidaire / electrolux - fghb2866pfja refrigerator waste of money

We purchased the Gallery line of appliances two years ago during a kitchen remodel.
I will say we've had no problem with the built in oven and microwave but the fridge is another story. Almost from the beginning the ice make was defective, the freezer door gasket needed replacing and interior temperature will not get below 40 degrees. The ice maker was replaced by a redesigned unit and is now working but it makes an awful knocking noise that sounds like someone is breaking into the house. However the thing that irritates me the most is the water that is dispensed from the door is warm. My owners manual says the door water dispenses chilled water which is incorrect. At some point the holding tank for chilled water was removed from production, I'm sure to save a few dollars. This might not sound like a big deal but I've owned five refrigerators in my life that had cold water in the door. Who would ever think room temperature water would be dispensed. I spoke with Regina an Escalation Specialist yesterday and all I got was stock comments, "You unit is working as designed, there is nothing we can do for you" I responded with but it's not working as advertised, she could not have cared less! Frigidaire has the worst customer service imaginable. I'd like nothing more than to load up this piece of junk and deposit it on the sidewalk at their corporate headquarters in Charlotte NC, but I'd probably get arrested for littering.

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1:27 pm EDT

Frigidaire refrigerator

3rd machine delivered today under warranty in 5 years. Machine came dented and ice make not installed as promised. Over 30 service calls and loss in pay. I want compensation or resolution. Can contact BBB and Attorney General. $3500. Machine. Where's my satisfaction or justice. Contact me ASAP. I'm very upset [protected]. Your company has no respect for consumers only want our money

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11:20 am EDT
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Frigidaire refrigerator

I purchased one of your refrigerators 09/26/17. I needed the hinges to be changed to the left side. The holes drilled by the manufacturer were drilled in the wrong place. Both doors are not level and do not shut the same at the top and the bottom. Their position cannot altered because of the location of the holes. The fridge door slopes to the right and is getting worse. I have contacted your customer service department in Canada trying to get this problem taken care of. You sold me a fridge with a manufacturers defect in. I want either my money back or a new fridge to replace it. Your customer service required me to get local companies to come and see the fridge. I had 2 of them come, Your customer service people got the information and did nothing but lie to me about it. Your customer service department employees are a waste of space. I want my fridge replaced. That is my right by your warranty.

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3:35 pm EDT
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Frigidaire dishwasher not get hot

I purchased a Fridgidare Dishwasher Nov 2016.
MOD FGID2474QB4B
S/N KH52033620

The dishwasher no longer heat the water. I've opened the washer mid cycle and the water is tap water temp.

On most dishwashers, the heating element is a separate part and costs about $35 and is easy (two nuts) to replace. On this washer the heating element is built into the water pump (which otherwise is working) and I've been quoted $160 for the part but labor to install. That adds up to half the price of the dishwasher.

First it's only 2 years old and I don't understand why this should fail. (I have been advised that the part has been redesigned and has a new part number. Was the redesign because it kept failing?) I asked for a repair guide so I could see what was involved to do the repair myself and I was told that none was available.

I also complained to the agent I spoke with who said she would escalate my frustration but I've never heard back.

I would like to get this dishwasher fixed. I would like it not to cost an arm-and-a-leg. I am willing to attempt to do the repair myself but I need guidance in the form of some directions

thank you

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Frigidaire In-depth Review

Product Quality:

Frigidaire appliances are known for their durability and reliability. Customers have reported that their Frigidaire products have lasted for many years without any major issues. The performance and efficiency of Frigidaire appliances are also commendable, with users experiencing consistent and satisfactory results. The overall build quality and materials used in Frigidaire appliances are of high standard, ensuring a long-lasting and sturdy product.

Product Range:

Frigidaire offers a wide variety of appliances to cater to different needs and preferences. They have appliances in various sizes, styles, and colors, allowing customers to find the perfect fit for their homes. Frigidaire also provides a range of features and functionalities in their appliances, ensuring that users have access to the latest technology and convenience.

Customer Service:

Frigidaire's customer service is highly responsive and helpful. Customers have reported positive experiences when contacting customer support, with representatives going above and beyond to assist them. The process of reaching out to customer service and obtaining assistance is easy and hassle-free. Frigidaire also ensures that issues are resolved promptly, leaving customers satisfied with their after-sales service.

Pricing:

Frigidaire's pricing is competitive compared to other brands in the market. Customers have found that they get good value for their money when purchasing Frigidaire appliances. The pricing is transparent, with no hidden costs involved. Frigidaire ensures that customers know exactly what they are paying for, making the purchasing process straightforward and trustworthy.

User Experience:

Installing and setting up Frigidaire appliances is a breeze, according to users. The instructions provided are clear and easy to follow, resulting in a hassle-free experience. The controls and user interface of Frigidaire appliances are intuitive, allowing users to navigate through the settings effortlessly. The user-friendly design and convenience of use make Frigidaire appliances a popular choice among customers.

Energy Efficiency:

Frigidaire appliances are equipped with energy-saving features and certifications, helping users reduce their energy consumption. Customers have reported significant cost savings compared to similar products from other brands. Frigidaire also demonstrates a commitment to sustainability by considering the environmental impact of their appliances. Users appreciate the eco-friendly approach taken by Frigidaire.

Warranty and Maintenance:

Frigidaire offers a generous warranty policy, covering their appliances for a considerable length of time. Customers also have the option to purchase extended warranty for added protection. Obtaining repairs and maintenance services for Frigidaire appliances is easy and convenient, ensuring that users can keep their appliances in top condition without any hassle.

Brand Reputation:

Frigidaire is widely regarded as a trusted and reputable brand in the industry. Customers have expressed their confidence in the brand, citing their positive experiences with Frigidaire products. The longevity and history of the Frigidaire brand further contribute to its reputation, with the brand consistently delivering quality appliances over the years.

Innovation and Technology:

Frigidaire stays ahead of the curve by integrating advanced technologies in their appliances. Customers appreciate the introduction of new features and improvements over time, ensuring that they have access to the latest innovations. Frigidaire appliances are also compatible with smart home systems, allowing users to control and monitor their appliances remotely.

Overall Satisfaction:

Customers have expressed high levels of satisfaction with Frigidaire products. The overall rating for Frigidaire appliances is consistently positive, with users praising their performance, durability, and user-friendly design. When compared to other brands, Frigidaire stands out in terms of overall experience. Many customers have stated that they would highly recommend Frigidaire appliances and are likely to repurchase them in the future.

How to file a complaint about Frigidaire?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, provide a concise summary of the main issue you have encountered with Frigidaire. This title should be clear and to the point, allowing readers to understand the nature of your complaint at a glance.

4. Detailing the experience: In the complaint description, be as detailed as possible. Include key areas such as product quality, customer service, warranty, delivery, and repair services. Describe the nature of the problem with your Frigidaire appliance or service, including any model numbers or service identifiers. If you've had transactions with the company, mention dates, amounts, and any reference numbers. Explain the steps you've taken to resolve the issue, such as contacting customer support, and detail the responses you received from Frigidaire. It's important to describe how this issue has affected you personally, whether it's been a financial burden, inconvenience, or any other impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, warranties, or photographs of the product. Be cautious not to include sensitive personal information like your social security number, bank account details, or any other confidential data.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Frigidaire. In the 'Desired Outcome' field, specify what you would consider a satisfactory resolution to your complaint, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct and relevant to your complaint.

8. Submission process: After reviewing your complaint, click on the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your account for any responses or updates. ComplaintsBoard.com may notify you of any comments or resolutions proposed by Frigidaire or other users, so it's important to stay informed and engaged with the process.

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