Frigidaire’s earns a 1.4-star rating from 6 reviews and 886 complaints, showing that the majority of appliance users are dissatisfied with their home appliances.
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damaged
Bought A/C and it was not working plus the remote that was supposed to come with it was not in the box. The customer service was unhelpful not the least apologetic.
The complaint has been investigated and resolved to the customer’s satisfaction.
my a/c is not working properly
Hi,
Myself Narendra Kumar Bansal, R/o A-1/279, Lawrence-road, Keshav- Puram, New-Delhi 110035 (INDIA), having some problem regarding the quality of Electrolux Products :
I have purchased one Air Conditioner on 05/05/2009, model no. EA18WCRFAI having Serial No : B82100715 & PNC No : [protected].
for last 14 days my A/C is not at all cooling, as its compressor is not working. I have lodge a complaint over here locally @011-[protected] vide complaint no. DEL2806090360 dtd: 28/06/2009. but they have informed me that we have to pay the service visit charges & bear additional charges as well. In this regard I would like to know then what is the use of warranty on Compressor ?
As this type of service (after sales) quality is providing by the Electrolux, who is going to purchase the Electrolux Items ? I am having two more A/C in my home (GENERAL & GODREG) from last 10 years, till date I have not faced any problem in that. But in the case of Electrolux, the compressor is down in just 02 Months (very poor quality).
Really its a pathetic product quality, I have ever seen in the corporate industry.
Regards,
Narendra Bansal
[protected], [protected], [protected], 011-[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
just purchases the fridge and within week product suddenly stop working, till then i ma chasing SC, CC, and organization office but no response to fix it… worst product, worst costumer care and SC. I request people never purchase any product of godrej as they cheating us and making a money. just boycott godrej and then then they realize the power of us. honestly i dont have any personal intention to write such review against them but they force me do this. i dont want more ppl get cheated.
poor quality goods followed by arrogant and dismal after sales service
I purchased a top of the range induction hob with a new kitchen from a company called Esquadria Kitchens. The hob was distorted and when fitted had a gap between it and the worktop. Nobody had any idea about wether or not this is normal and it was left to me to find out. I tried the AEG website and found it impossible to send any type of communication to them. It is designed to deter rather than help.
Eventually I managed to speak on the phone with somebody in UK and was informed that the goods were definitely faulty as no gap should exist. Armed with this information I contacted the kitchen supplier who requested a service visit from AEG Electrolux. After some weeks the hob was inspected and it was agreed would be replaced. After a lot of chasing two fitters arrived with the replacement, not at 2pm as promised but at 7pm !. One of the fitters then proceeded to stick adhesive foam tape to what I could clearly see was the wrong part of the underside edge of the hob. I told him this was wrong but he insisted and we were left with A GAP BETWEEN THE HOB AND THE WORKTOP!. I now insisted on a visit from the boss of the kitchen company and AEG management. They arrived and without apology the AEG person promised to remedy the situation within one week. Needless to say we are now still waiting after two weeks. This awful company has no regard for any of its customers at any level and I can understand why they place a firewall between themselves and all those that are unfortunate enopugh to have to contact them. Take my tip, DO NOT EVEN CONSIDER BUYING ANYTHING FROM AEG ELECTROLUX, EVER.
The complaint has been investigated and resolved to the customer’s satisfaction.
Pick have recently bought a. New home and an AEG hob had been fitted as part of the extras in the kitchen . After 2 months I noticed the indicators on the gas control knobs had rubbed off . I called AEG only to be told that I had to buy new ones and it was not under guarantee . I've had hobs for years and never had to replace parts inn such a short time . I will be taking this up with AEG management .. My advice don't buy AEG !
rebate
I puchased a Frigidaire Affinity Pair (Washer and Dryer) in February 2009. When I purchased the washer and dryer there were two rebates offered. One for $50.00 and one for Tide HE and Bounce Free for one year. I submitted all the required information. The company, CMS, received and processed the information on March 31, 2009. I have received the $50.00 rebate. I have not received the Tide HE and Bounce for one year coupons. When you check the website everything has been processed and is just waiting to be mailed. I have called the number on the rebate form [protected]) to check on the status of the rebate which has now been 13 weeks, the rebate says allow up to 8 weeks for delivery. They can not give me any answers as to when the coupons will be mailed. All they tell me is that there was a greater demand then was anticipated and they are trying as hard as they can to get them out. I have tried to call Electrolux Group whose name is also on the rebate form, they are no help at all, they have no idea what rebate I am talking about. I have tried to call Frigidaire and they have no idea what i am talking about. If ayone can help I would apprecaie it.
The complaint has been investigated and resolved to the customer’s satisfaction.
I also purchased the affinity fridgidaire machine and it had coupons enclosed for tide products. The only problem was: they were all expired! I have been on the phone and emailing them and get a complete run around! Their customer service stinks! Plus, these fraudulent promotions to get us to purchase their products! Ughhhh! So frustrating!
i was promised after getting the frigidare affinity a 100 dollar rebate...I sent in all the information required and it has been two months and still nothing...
I absolutely agree with what you are saying. I also purchased a Frigidaire Affinity W/D set and I have the same problem with my rebate... I did receive the $50.00, but not the coupons for the year free of bounce and washing powder. I like the washer and dryer, but I wish I would have purchased a standard washing machine b/c I am sure you have noticed that the clothes fall out of the washer, before washing, being that it is vertical and gravity takes hold. I find that part aggravating.
I purchased the affinity washer and dryer a couple years ago. They had a rebate then as well, I believe it was 100 in Gift cards.
I sent in info, waited...finally contacted them and was told it was being processed. I waited...then was told they never received my information. Then I dug out my copies a couple weeks later, sent them in and was told the program had just ended. RIP OFF...On to the washer, error codes if water pressure is low due to a flushed toilet...clothes often smell musty...machine is balanced but acts and sounds like it could launch in to space in spin cycle...often tears clothes and leaves a black rubbery substance on the tear...I can not afford a new one...and I can't afford hundresd of dollars in ruined clothes (it has already claimed at least a few hundred dollars worth). This is by far the worst appliance purchase I have ever made or heard of.
poor quality of ac
I have purchased electrolux split a. c. flat face before 14 months from a - one electronics, maninagar, ahmedabad, gujarat. normally the company provides three free service in the first year of purchase. however, the company has provided only two free service in a year and that too after reminder. thereafter, last month i. e. the month after the guarantee period is over, the tube of a. c. is lickage and the gas is also lickage. therefore, we repaired the a. c. with the cost of rs. 2500 / -. again, the a. c. is not properly functioning and on inquiry, the copper tube of a. c. is damaged. the authorized service expert told that the piece is not so good. so, since last month, we have faced many difficulties. with pain and shock, I am not satisfied with ur service so also with ur products. so, if possible, pls send expert in my home for checking of a. c. and if found a. c. being not properly working, pls do the needful, because a. c. is just 14 months old. my mobile no. [protected] and email id. [protected]@rediffmail.com
Absolutely no details of tne product like setting temperature for cyclic cooling and off
My Electrolux AC started giving problem after it has been installed, after three days it stopped working (no cooling). After many calls to service centre, they taken for replacement.
Estimated time given was 5~7 days but more than 10 days past, no response is heard from company that when I can sleep a peaceful night.
Thanks
warming oven glass shatters - 80 year old has seventeen stitches in arm - and stove isn't even hooked up yet!
80 year old, 112 lb. Woman buys electrolux stove. Stove not yet connected to gas line - just sitting in the kitchen against the wall, still in the plastic packaging. Woman trips and falls against the stove. Hits the warming oven glass with elbow. Glass not only shatters, but also leaves a jagged edge of cut glass across the entire length of the oven, slashing woman's arm so that 17 sutures are required to close wound, and now woman is out of commission for 6 weeks. Woman's husband goes to sears the next day where appliance was bought - neither the sales people nor the manager could care less. Sales person first tried to tell woman's husband that they were all out of that stove, and maybe he would be interested in buying another one (!) manager finally conceded that the couple should have the defective stove removed and replaced with another stove at no additional cost. Sears exhibited no interest in acknowledging defective glass on warming oven, nor any interest in making a report to the manufacturer for rectification - absolutely unconscionable response by sears. Pictures of defective oven, shattered glass, and seventeen stitches on woman's arm sent via internet to corporate headquarters. No response to date.
The complaint has been investigated and resolved to the customer’s satisfaction.
I THINK THIS IS A SAD PLACE TO LIVE WHEN THE ELDERLY IS OVERLOOKED AND PEOPLE PASS THINGS OFF LIKE IT WAS THEI FAULT AND WHY ON EARTH DID SEARS NOT DELIVER THE STOVE FREE OF CHARGE TO THE ELDERLY COUPLE AND INSTALL IT FOR THEM THEY SHOULD BE ON THEIR KNEES PRAYING FOR GOD TO NOT PUNISH THEM AND SEARS NEEDS TO HEAR FROM EVERYONE THAT HAS A MOTHER OR GRANDMOTHER THAT IF THEY DO NOT MAKE THIS RIGHT WE CAN FIND ANOTHER STORE TO SHOP AT
ILL SIGN A PETITION STATING THEY CAN HAVE MY CHARGE CARD IF THEY DO NOT MAKE THINGS RIGHT FOR THIS FAMILY
I PRAY THAT SHE IS RECOVERING WELL AND GOD BLESS YOU
electrolux refrigerator
I purchased two high end appliances from this store; 1 - a Miele dishwasher and 2 - a Electrolux Refrigerator. After waiting for delivery like I was waiting for cable installation; between the hours of 12 - 5, I finally called at 5:30 to ask if the appliance was going to delivered this day. I was told that yes in fact it would be and that they were running...
Read full review of Frigidaire and 3 commentsrebate
We purchased a Frigidaire Affinity washer in May 2009. I had done some research and found rebate information online for the washer we purchased. I filled out the paper work and supplied all requested information.
I received a postcard listing the reasons we would not get our rebate:
reason 67 Brand/Model # And/Or Serial # doesn't match receipt
reason 6 Req Info was missing from submission, Ex. Serial #
I pulled my copy of the submission to verify all information was correct and called the listed number [protected]. I was told the reason my rebate would not be coming is the store I purchased from, Sears, was not involved in the rebate program.
No where is there an indication a purchase must be made from a specific store. It seems if this is a requirement the form should indicate as such.
Does anyone ever get a rebate from these people?
The complaint has been investigated and resolved to the customer’s satisfaction.
electrical oven fire - poor customer service
We had an electrical oven fire on March 18, 2009 and had Electrolux send an adjuster to our home on April 20, 2009. They decided that we were to be issued a check for the amount of our oven. They have been stating that the check is in the mail for the last 3 weeks. I have faxed receipts and documentation. My family and I have been without an oven for 77 days. This is unacceptable and I feel like Electrolux truly doesn't care. We have not heard anything from the person handling our file # and I have left voicemail for her with no calls back. The insurance adjuster claims that there have been vacations etc... and that is why we haven't received our check. We've missed holiday dinners, birthday dinners and daily meals because of this incredible inconvenience. I can't begin to know what more this problem has costs us. We are all out of patience. This is the level of their customer service...TERRIBLE!
Update! We received a check for the full amount of the purchase price of the oven from Electrolux. No apology or product recall. At least we were heard. This was 97 days after the incident. If you are looking for great customer service I would look much further. These factors all went into our pick of where to buy our replacement oven. Retailers should really learn from these moments. Sadly, they don't. Consumers beware, you are your own advocate no matter what promises are made.
It was purchased from Sears. Electrolux manufactured the oven and Sears turned it over to their insurance company who in turn turned it over to Electrolux. They are a self insured company. Everything went smoothly and the oven was found to be defective. (On a side note the oven was off when the fire occured. This should be a recall. Luckily our home didn't burn down.) It is a case of very poor, slow customer service, no follow through.
The complaint has been investigated and resolved to the customer’s satisfaction.
This is so crazy! We have a very similar situation that we are going through right now with Electrolux. Back in May, I was cleaning my oven(a Kenmore purchased at Sears) when I cut my leg on the open oven door. The oven doors on a lot of Kenmores have very sharp edges, something I didn't notice until I was injured. Electrolux sent a claims adjuster to our home in June. He said he filed the complaint in early July(why it took so long, I don't know). We have still, to this day, not heard anything from Electrolux as to when we will receive compensation or if they've even made a determination in our case. The woman in the Risk Management department has not returned any of my calls. She is working out of the Cleveland office, I'm wondering if it is the same person you guys were dealing with-HH are her initials. At any rate, it seems that based on our experience and yours, this is standard operating procedure for this company. Very poor customer service indeed!
Where did you buy the oven? If it was within the retailer return warranty they should compensate you and then seek their compensation from Electrolux.
bad product
We have a frigidaire ultraquiet 111 with pots & pans heavy wash cycle. We were told that this would do all the heavy washing without pre rinsing. I have to pre wash all heavy soiled dishes or they come out still soiled and some of the soil is on other dishes. 2 visits from service men and numerous phone calls. All I get is that government standards are different now and blah blah blah. I would not purchase any appliance manufactured by frigidaire or company related to them again.
I should have had my old ge portable dishwasher repaired. By that I mean, new gasket and cleaned any and all the system that could be cleaned. It worked 4 times better than this new frigidaire.
The only two good things about the new frigidaire, are, quieter and uses less water. Maybe the less water is part of the problem of not cleaning well.
The complaint has been investigated and resolved to the customer’s satisfaction.
I absolutely agree that it's a bad product. We have to wash our dishes by hand very often after having the washed in the washing machine. It also leaks water on to the floor through the seal on the door and makes a lot of noise!
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.
Sincerely
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
buyer beware
We purchased a vacuum cleaner for $2600 on the afternoon of monday may 22, 2008. We returned it the following morning. They would not issue a refund. The sales agreement which they provided, and which I signed at the time of purchase, specifically stated that we were allowed 3 days in which to return the product. Regardless of the existence of this agreement, they continue to refuse to issue the refund and have also refused to even submit the denial in writing. I am pretty sure that they are doing this to stall us until the 3-day period expires. I have mailed, faxed and emailed written
Demand for the refund (to prove that the return was requested within the allowable time period), and have filed a dispute with our visa. However, due to the way that this company has acted, I wanted to also file complaints with every consumer organization that I can find so that other people will be aware of this situation before they go in and impulsively purchase a ridiculously expensive vacuum cleaner.
Also, the national company has been elusive and unresponsive when contacted. Presumably, they condone this activity. There is a cult-like atmosphere surrounding this company. Buyer beware!
The complaint has been investigated and resolved to the customer’s satisfaction.
They are a great company, but like all other companies, it depends on who you deal with. If you had a bad time at a burger place, would you stop going to all of them? Franchises are owned by individuals, and as with everything else, you have good, and bad people. I would suggest that you deal with a different franchise in the future.
I have the same problem in kingston pa. I bought a vacuum for over $1, 000. it recently broke and the wires were frayed. they blamed and accused us for the defect and told us we have to pay for the repair. buyers beware aerus is bogus its not the electrolux you once had. your better off buying and older used model on ebay. I have an older one it will not quit.
scam and lies
I'm filing on behalf of my mother, and the washer and dryer she bought from Frigidaire just a couple of years ago.
She bought a matching washer and dryer set, new, from a local appliance dealer. The set was aesthetically pleasing, came with a one year warranty and was sure to be the answer to all of our washer and dryer needs. We'd soon find out otherwise.
She purchased them in the month of December, and within weeks, the washer had begun to make strange noises. Over a short period of time, the noise became louder, and upon inspecting it, my mother soon had figured out that a factory defect in the motor has caused the main spindle to snap, thus knocking a hole in the tub. The kitchen was flooded!
So, here we are, a few short months after the purchase, with a non-functioning washer. But that was ok-- afterall, we had a one year warranty, right? Wrong.
The local dealer wanted nothing to do with the problem, he refused to contact the company but insisted that my mother do so. Upon contacting the company, (and for the sake of report length, I'll omit the length of time it took to actually get a response from them), they told my mom that it was her problem, and that if she wanted to purchase a new one from them, they would give her a small, and almost worthless, discount.
Our repairman even tried to discuss the issue with them, though ultimately, his word didn't matter to them, either. He explained the problem to my mother, and confirmed that it was a factory defect that caused the entire situation.
In the end, the company didn't care, they provided no warranty as promised and my mother had to buy a new washer. Needless to say, she didn't buy anything from them!
As for the dryer, aside from a strange discoloring that no one can explain, it has behaved almost properly-- at least we haven't had to replace it yet. I guess it could be the ghost of scorned Fridigaire customers passed.
The complaint has been investigated and resolved to the customer’s satisfaction.
flooded house
An Electrolux Washer was delivered to my “brand new” home one day after closing escrow. Within a few days, the Electrolux Washer flooded my upstairs (location of laundry room) and downstairs. The cause of the flooding was a defective cold water valve that allowed the water to flow without control. The defective cold water valve was a known issue to Electrolux during two days of production, but the defective units were not recalled or repaired. Thus far, Electrolux has not accepted responsibility for the damages, and my “brand new” home has mold and flood damage throughout. As a result, significant portions of my “brand new” home have to be gutted, professionally cleaned by mold experts and rebuilt over the next 2 to 6 months. I will have limited use of my “brand new” home during this period as a result of the defective Electrolux Washer. MORE UNITS ARE OUT THERE, SO BE CAREFUL.
The complaint has been investigated and resolved to the customer’s satisfaction.
broken and loud
I purchased a new Frigidaire refigerator.Within the first month the freezer was not getting cold.A tech came out and repaired it.The plastic shelves (3 of them ) have snapped and broken.If you open the door too quick the bottom plastic guard on the bottom self falls off, sending condiments flying onto the floor.It runs really loudly and at least every few minutes does this obnoxious clicking sound .I hate it and will never buy another frigidaire appliance as long as I live! I regret it and will buy a new refrigerator as soon as i can afford it but for now I'm stuck with this lousy, annoying, broken, and inadequate product!
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the same issue except my draswers are all just balancing on each other and the shelves are wobbly and stuff falls out all the time. Waste of money!
Don't knowwhat this complaint was about, but I hate my $9000 worth of electrolux appliances as well. Less than two years old and the ice maker is freezing up and the microwave light is already out. jcbrewst@yahoo.com
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.
Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
worst appliances on the planet
Who is the CEO of Frigidaire? He should be ashamed of himself, to allow these products on the market! I bought a newly renovated place, and the sellers had put in all new frigidaire appliances. THANK GOD I paid the extended warranties. I am on a first-name basis with the repair guys, and I have all their cell phone numbers. I have this recurrent dream that I meet the ceo of Frigidaire and put him in his place on the spot. These are the biggest piece of crap appliances, and I think that for what I paid for the warranty over the past 3 years, I could have bought all new GE profile appliances.
The complaint has been investigated and resolved to the customer’s satisfaction.
Owned a Frigidaire side by side and just general use for under 4 years every piece of flimsy plastic from shelf to side bins all broke. Cost to replace all that would get to a point of being better to buy another fridge. Need I mention not 6 months after purchase the ice maker crush/cube function never worked, then it started to stop making ice and would make it real slowly, bottom freezer would accumulate layer of ice over time, it was a headache until I replaced it, certainly not another Frigidaire.
I agree my appliances are all garbage. They are not very old and they are the second set of Frigidaire I’ve had in five years. When we had a repair person come because the icemaker wasn’t working, they told us that we just have to deal with it and sometimes will have to use a blow dryer to unfreeze the lines. Our dishwasher floods there’s nothing wrong with our plumbing and we were told that we pretty much just have to deal with that because it’s a problem with this appliance usually has.
Beware of Frigidaire. What you're reading on this website is not exaggerated. Do yourself a favor, purchase Whirlpool or Maytag. I won't purchase anything else!
We bought a frig i dare you! Stove and Refrigerator, Freezer sensor went out in 9 months. $300 to fix that. Of course we owned it for 3 months before we plugged it in. Our Bonfire of a stove shot flames at us after 10 months and made a louds bang after that. It blew the breaker while it was in cleaning mode. Well not all bad... now at least my TWO Poodles stay out of the kitchen because they are still scared. The help on online was not helpful at all!-R'shaye This company is more mixed up than a can of pant! The next time i buy another one of these appliances will be for a gift to my ex boss! Thanks for nothing...
I fridge a dare you!
You aint kiddin' they suck. 2 weeks after my dishwasher warranty expired, my DW took a ---- on me. Something with their over range microwave. 2 months after the warranty expired, same thing took a, took a ----.
I never DREAMED I could hate an inanimate object as much as these piece of junk Frigidaire appliances, they are the worst, ever... EVER! It's hard to believe out 4, that not even 1 can function properly. The dishwasher does literally nothing beyond sanitizing, and I only assume it even does that. You have to WASH everything first. It won't remove even a speck of food. I had to put tape over all the vents in the freezer and fridge -- on the warmest setting it was freezing everything in the fridge. The ice maker stalls and then bursts into the cup and all over the floor, at this point, we've had to pick up the STOOPID ice like 5,000 times. The microwave has the WORST GD beeping EVER. For God's sake... nothing in the MICROWAVE is going to burn or blow up -- what is with the incessant, mind blowing, BEEPING. Also on the microwave, they installed the most ridiculous light bulbs, EVER. Why they couldn't use a standard GROCERY STORE appliance bulb is beyond me, and... not one, but BOTH broke off IN the SOCKET when they burned out. The plastic around the sockets utterly crumbled when I had to yank them out with plyers-- absolute JUNK, and... I replaced them with REGULAR $2 incandescent bulbs from... the GROCERY STORE. I'm grateful this wretched company didn't burn my house down. JERKS. And OMFG, the OVEN, this pathetic excuse of an oven, with the slots in the top of the door that let grease drip in, and... not only can you not CLEAN it, OR OPEN it, they want you to pay a $100 service call to have a TECHNICIAN clean your damn oven glass. Or... you can look at a disgusting greasy Frigidaire MESS for 5 years, which is what I have opted for, and I hate them for every minute of looking at it.
I hate these appliance so much I can't even tell you, and I'm old enough to remember when Electrolux was THE brand to trust, but no more -- I will never, EVER buy a single thing from this awful, horrible, trashy, greedy company, and NEITHER SHOULD YOU.
And FYI... for 2021 LG was rated the highest, NUMBER 1 in kitchen appliances, and that included Bosch and Miele and the other supposed good ones. Pathetic Frigidaire couldn't even grace the BOTTOM 10, never mind the top.
I won't even DONATE these pieces of junk -- enjoy the landfill with all the other GARBAGE.
A Frigidaire dishwasher was installed in my apartment, and the controls don't work. The one cycle that it is stuck on takes Three hours to complete, and then the interior is still very wet. There is no venting -- it's basically a sauna. Tech will be here next week, but I have made it clear: replace this cheap junk with ANY other brand.
Bought my home in 2003 and it came with a Frigidaire refrigerator and dishwasher. I got rid of the dishwasher right away for some reason - think it was doing a poor job and I stopped it right off the bat. Replaced it with a Kenmore which to this day still works great. My refrigerator worked good but after 10 -15 years developed a knock. Not too bad - it would come and go and sometimes not happen for a week or two but it still had me thinking it was on its way out. So I replaced it with a new Frigidaire refrigerator - exact same model and it is a nightmare. Moldings on the bottom popped off right away - the delivery guy told me I would be lucky to get 5 years out of it and it has been humming and whiling like something out of a UFO movie ever since it got here. I have it turned practically off so it does not need to work as much but it still of course needs to come on once in awhile and just drives me crazy. Complete garbage, no craftsmanship - they must just pump them out the door like pizza's. I will be giving this one away for free and explain to who ever takes it the noise problem. Done forever with Frigidaire.
We have a dishwasher made by this company. I'm ashamed to admit that I persuaded my husband to "buy American, " because this piece of (for want of a better word) crap has been repaired five times, and as I write this we're listening to it sing to us once again, even though the repairman was here again today! Thank goodness we've renewed our warranty every year, so repairs haven't cost us a thing. And, thank goodness our washer and dryer are products of Maytag.
Sign me "Disgusted!"
Sharon W.
I purchased a frigidaire gallery SS gas range. It has been nothing short of the [censored]tiest piece of crap I have ever purchased. It is 8 years old now, and every month I need to take apart the range to clean the connectors on the control board or else it will not work. I have replaced the control board 3 times at a cost of $200 each time. I am so fed up that I will never purchase a frigidaire appliance ever again! Overpriced garbage! These issues also started happening right after the warranty ran out...figures.
Yes! Horrible pieces of appliances! I have lived in my new home for 2 years and our microwave went out after warranty expired. The oven caused fuses to go out in the self-clean mode and makes the counters extremely hot...in addition the refrigerator has given us trouble with drawers warping in the freezer and is super loud when it makes ice or releases it. Working slowly to get rid of Frigidaire crap out of my house. I blame Frigidaire for selling crap and house makers for buying it.
manufacturer's defect
In September of 2008, I bought a Frigidaire cooktop. After using it several times I took the drip pans off to clean them and noticed that the paint underneath had chipped. I then noticed that the drip pans on the bottom had not been finished in the manufacturing process. We went back to the store and looked at the store model and the drip pans and the finish were the same on both sides. The book that came with the cooktop says to clean it with soap and water and a paper towel. But since it was never finished properly it is hard to get food off of it. The burner grates also have the paint coming off because they weren't finished right. Even on the bottom of one of the drip pans you can see four fingerprints where someone in the manufacturing process grabbed the unfinished drip pan.
I contacted the company and they said it was a cosmetic issue and is not covered. I disagreed because it is a flaw in the manufacturing process not something I did to the unit. They gave me a list of three appliance repair companies and said that if I called ONE of them and they came out and agreed that it was a manufacturer's issue that they would replace the cooktop. So I took time off from work and had a repairman come out. He totally agreed with me and said it was a flaw in the manufacturing process and that the drip pans and the rest of the unit had not been finished correctly. He said he would replace it, but then called Frigidaire to report what he found and a technical person said it was cosmetic and not covered. The repairman said he couldn't do anything for me. I then called Frigidaire customer care, which is a joke, and was told to get a second opinion. I find it funny that they don't believe the first appliance repair company that they sent me to. I didn't pick this repair company, they did. I said that I now have to take time off from work AGAIN to have a second repair company come out to tell me the same thing and then what, Frigidaire will dispute that too.
I can't believe that Frigidaire won't back up the manufacturing of its products. I think they are trying to give me the run around so I'll just give up. Not going to happen. This is a manufacturer's defect, said so by the repair company not just me, and not a cosmetic issue. I called the second repair company and told them what happened and they couldn't believe that Frigidaire wouldn't believe the repair company. Customer service, where has it gone? I bought what I thought was a great brand name and now I think Frigidaire's brand is flawed as badly as its merchandise. Beware if you buy a Frigidaire product, get ready to go down this long and frustrating road.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have a Frigidaire Gallery refrigerator that has had issues since it was about 6 months old. The units ice production was very slow for several months and them began to freeze up and completely stopped working. When I was finally able to get help from Frigidaire/Electrolux they sent me nothing more than a piece of insulation (about 2.5 inches thick) that I did have installed by a professional tech. My "now" major issue is that I purchased this refrigerator 'only" because of its counter depth feature - to fit cleanly with the $25, 000 worth of kitchen cabinets I put in. NOW- my once counter depth refrigerator is no longer counter depth and looks horrible. Frigidaire/Electrolux has told me that they are not willing to do anything else and that I had to deal with it - poor customer service - wouldn't allow me to talk to a supervisor either. The difference in the cost of the counter depth refrigerator vs. non-counter depth is significant - all I want is what I paid for. Very disappointed after spending over $5, 000 on appliances. Have had Frigidaire in the past with no issues but will never purchase from Frigidaire or Electrolux again - and will do my research to make sure I do not buy any appliance affiliated with them. Chris Polk is fictitious -
FYI, Chris Polk doesn't exist, someone at the company keeps posting that same message on all the boards whenever there is a complaint however NOTHING is ever done
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.
Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
We had the same problem with out stovetop - the tops of the racks were finished but not the bottom. The first time we tried cleaning it, the bottoms were already rusty. From your experience, I guess the lesson for me is not to bother having someone come look at it and asking Frigidaire to replace them. This is our first home and thus first experience with appliances. Both the frigidaire products we have (a heat pump, also) are very poor quality and are prone to all sorts of issues. My husband and I both have a lot of brand loyalty if something works well. This is, unfortunately, not one of the companies we'll be purchasing from again!
bad bad quality and service
I bought a Frigidair, the worst buy ever !
After only 3 months a part of the motor burned, after one year I start notice some dark pots on the varnish, the second year the spots were bigger and bigger, so I called the company.
Firs I've been told to call other departments, which I did, finally after several calls I found someone that was suppose to give me some answer. He asked me if I had dogs... ! ? Funny question I thought, and then he wrote me on a email that maybe my dog might be pissing on the fridge ... weird idea, beside the fact that no dog can pee 9 feet high. I've been trying to have someone giving me an answer including
Mr. kenneth.[protected]@electrolux.com which was the person supposed to analyze what the problem was I tried from December 2007 until March 2008, and than it was clear enough that they had no intention to give me an answer, or respond of such a bad bad product.
Then to a certain point it wasn't cooling anymore and for 3 times I had to throw everything away, because everything in the freezer was defrosted, including lobster and other expensive food. That was the sensor that gives the command to defrost when there is too much ice on the radiator.
A while after the door was falling off, fortunately I'm good in fixing stuff, and I did.
Now after only 3 years the fridge is all rusted with big spots. I have a very nice house, and this junk in the kitchen looks very bad, and when I have someone visiting I feel ashamed.
So now I'll have to change it... But if you planning to buy a fridge don't buy Electolux Frigidaire, never.
If you want to see some nice pictures look here:
http://picasaweb.google.com/antoniomecca/ElectroluxBadProductsFrigidaire#
or search in:
www.picasa.com for Electrolux bad products Frigidaire
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Frigidaire upright freezer in Aug. 2008. My previous freezer (Sears Coldspot) died at 40 yrs. of age, and it never had any problems. On Apr 06, 2009 the new freezer stopped working. Ever since I have been getting the run around from Electrolux. I have called them every day. I get someone in a foreign country, and it is difficult to understand them due to their accents. Each time they ask for the same info that I have already given them, even though I also give them my "reference" number. After several days they called to tell me that someone will be out to look at it on Apr 14. I ask my work to have off that day. On Apr 13, I called Electrolux to get the name and number of the repair place, so I can find out what time they are coming. I called the place and they have no record of it. They said Electrolux normally faxes the info to them and they had not received anything. I once again called Electrolux. In her thick accent, the woman replied, "ma'am, we don't send faxes." We went back and forth about this for a few minutes, she told me to call them back the next day. I told her that I had been calling them for the past week, and they needed to straighten this out and call me back. The lady said they would call me the next day ( Apr 14). As of 1000am Apr 14, I had not heard from Electrolux. I tried calling them and reached a recording telling me that they were experiencing technical difficulties and to call back in 4 hours! This is ridiculous. As of today, Apr 15, Electrolux still has not called. What kind of customer service is this? I purchased a freezer at a local store yet when problems arise, I have to deal with people in foreign countries who don't know what they are doing. It is now almost two weeks later, I am left with a broken 8 month old freezer and loss of food, and Electrolux is absolutely no help at all. I will never purchase any of their products again. I honestly believe that today, things are not made to last. They are made cheaply, so that they breakdown and you have to buy a new one, so the big, impersonal companies can fill their pockets with your hard-earned money.
I am contacting you on behalf of Electrolux Major Appliances in relation to your posting on www.complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look into this matter. In order to do so, please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter. Again I regret your disappointment with your appliance and look forward to resolving this issue with you.
Sincerely,
Chris Polk
Escalation Specialist
Electrolux Major Appliances
chris.polk@electrolux.com
front load washer poorly engineered.
This is the worst company and product I have ever had the misfortune to deal with.
It started with installation 7 years ago. Mounting the dryer on top was a challenge because the mounting brackets and slots in the dryer were about 2" off. It is still like this on the new units 7 years later! Does anyone work in the engineering department?
I bought this washer in 2001. Since then it has needed 3 pumps ($50-$80 each). Simply putting a filter to catch coins and debris would go along way to improve the performance.
Now (2008) a catastrophic failure. The bracket attaching the shaft and inner SS basket has corroded to the point of failure. Putting two different types of metal together will do that. I called Frigidaire to get a replacement for the inner basket (25 Year warranty). I was informed that if the spider is broken then it is not covered by warranty. They told me that the spider is not sold separately it is sold with the $300.00 inner basket (which has a 25 year warranty) attached to it. Who's on first? They also tell me that I need to pay a service call $100.00 to replace it because I am not CSA certified. I asked them to show me that in writing and Jim pointed me to the warranty page. I said it only says labour is not covered which is fine I will do the work myself. I asked them to show me that policy in writing. He could not but said it is their policy. Show me is all I asked. I then asked to speak to a supervisor. Jim at the call centre said he is the supervisor and will not ask a supervisor to call me. I finally got Jim to agree to ask a supervisor to call me.
I was obviously irate and they did not have the skills to listen to my complaints or diffuse my anger. They are only interested in one thing. Getting me off the phone as quickly as possible. I will make a short documentary about why this product should not ever be made or purchased. Posting it to Youtube may cause them to lose at least one sale. That would hit them where it counts, the bottom line.
Before you complain about off-shore products this was made in Augusta, GA. USA!
The call centre was in Canada .
I expect more from a $700 Washer.
NEVER BUY FRIGIDAIRE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Jan 16, 2017. I have the Frigidaire model, gltf1670as0, front load washer, has the same defective spider, , the wobble broke the shocks, , barely 5 years old, broken arms from corrosion, , , I may make steel arms and put it back together, , , there should be some compensation!, , I had a matching Frigidaire dryer that broke in 6 months, metal screws on tub vibrated out, , i had to take it all apart to drill and install machine screws, , it is still working, , , , , when I bought this set I made a homemade platform to mount, stack, left space between in case I had to remove one for repairs, , , never thought I would actually have new appliances break?never buy Frigidaire again!
My 7 yr old Frigidaire front loading washer has a broken spider.. all three sides are broke.. it's actually cheaper (sadly) to purchase a new machine with warranty $750.. vs $382 plus tax. With myself doing labour (if nothing else is found to be wrong once i get it back together.). At least the new one should be under warranty... any suggestions on what type of washer I should purchase next?
Frigidaire refrigerator model # FGHB2844LF4. Ice maker has never worked properly.
Now it is leaking. Model has been discontinued and for good reason.
New Frigidaire Dehumidifier fails to drain 0ut backside of unit as it is suppose to. Their response is I must pay $30 on credit card to receive a possible cause of the problem. Is this what customer service has become?
I purchased a frigidaire refrigerator on June 5, 2008 and am not satisfied with it. I thought the name Frigidaire was a good brand name, but in my opionion it is not. I will never buy anything again with that name on it.
Just replaced 3 Wascomat front loaders and will sell good spider arms if anyone is interested email: KimMulligan22 (at) yahoo.com
I have other good parts as well. I had bought a new basket due to premature corroded parts and understand the problems in this thread.
Frigidaire patr number [protected] Fits Models: [protected], [protected], [protected], [protected], 970-C48112-10, BTF1240ES0, BTF1240ES1, BTF1240FS0, BTF1240FS1, CFW2000FW0, CFW2000FW1, CFW2000FW2, CLCE900FW0, CLCE900FW1, CLCE900FW2, CLCG900FW0, CLCG900FW1, CLCG900FW2, CLCG900FW3, CRTF1240AS0, CRTR9300AS0, CTF140ES0, CTF140FS0, CTF140FS1, CTF140FS2, FCCW2000LS0, FCCW3000ES0, FCCW3000FS0, FCCW3000FS1, FCCW3000FS2, FCCW3000FS3, FCCW3000FS4, FTF1040AS0, FTF1240FS0, FTF1240FS1, FTF1240FS2, FTF530ES0, FTF530ES1, FTF530FS0, FTF530FS1, FTF530FS2, FTF530FS3, FTF530FS4, FTF630AS0, FTR630AS0, FWT425RHS0, FWT445GES0, FWT445GES1, FWT445GES2, FWT449GFS0, FWT449GFS1, FWT449GFS2, FWT645RHS0, FWT645RHS1, FWT647GHS0, FWT647GHS1, FWT648GHS0, FWT867GHQ0, FWT867GHS0, FWTB59RGS0, FWTB69RGS0, FWTB8200DS0, FWTBB30DS0, FWTR425RHS0, FWTR445RFS0, FWTR445RFS1, FWTR445RFS2, FWTR549GG, FWTR549GGS0, FWTR645RHS0, FWTR645RHS1, FWTR647GHS0, FWTR647GHS1, FWTR865RHQ0, FWTR865RHS0, FWTR867GHQ0, FWTR867GHS0, GCEH1642DS1, GCEH1642FS0, GCEH1642FS1, GCEH1642FS2, GCEH1642FS3, GCEH1642FS4, GLEH1642DS0, GLEH1642DS1, GLEH1642FS0, GLEH1642FS1, GLEH1642FS2, GLEH1642FS3, GLEH1642FS4, GLGH1642DS0, GLGH1642DS1, GLGH1642FS0, GLGH1642FS1, GLGH1642FS2, GLGH1642FS3, GLGH1642FS4, GLGH1642FS5, GLTF1040AS0, GLTF1240AS0, GLTF1570ES0, GLTF1570ES1, GLTF1570FS0, GLTF1570FS1, GLTF1570FS2, GLTF1570FS3, GLTF1670AS0, GLTF1670AS1, GLTF2070CS0, GLTF2070DS0, GLTF530DS0, GLTF530DS1, GLTR1670AS0, GLTR1670AS1, GLTR1670FS0, GLTR1670FS1, GMT1670AS0, GSTF1670AS0, GSTF1670DS0, GSTF7200DS0, GSTR1670AS0, GSTR1670DS0, GTF1040AS0, GTF1040CS0, GTF1040CS1, GTF1040FS1, GTF1040FS2, GTF1040FS3, GTR1040AS0, GTR1040CS0, GWT445RFS1, GWT445RFS2, GWT445RGS0, GWT445RGS1, GWT445RGS2, GWT645RHS0, GWTR645RHS0, LEH1642DS0, LFW201EW0, LGH1642DS0, LTF1670DS0, LTF530DS0, LTF530DS1, LTF530FS0, LTF530FS1, NGST127AQ0, NGST127AS0, NGSTR127AS0, WTF330HS0, WTF330HS1, WTF330HS2, WTR1240AQ0, WTR1240AS0, WTR430ES0, WTR430ES1, WTR430FS0, WTR430FS1,
We can manufacture spiders from stainless steel only what needed is Core ( brocken spider with shaft )
Cost US $175.00 + S/H or US $200 + S/H Includes Bearing's and seal
Turn around 7 working days
More question E-mail to : customwasherspiders@rogers.com
I have had several of my neighbors machines die from spider failure . Poor choice of materials . I have worked on a commercial version of the same basic setup . Its brand name is Wascomat which i believe is a US subsidiary of Electrolux who holds design patens inmost of the home versions.It has the same spider design but is made out of stainless steel . The machine is close to 40 years old and still runs good.They can and do make machines that will last BUT NOT FOR HOME USE. GREED and Planned obsolesces.
My "Kenmore" front loader just started going bonkers - loud banging sounds. Took it apart to repair and surprise cracked spider in multiple locations and of course you can't just replace the spider it has to be the whole tub which for parts alone is roughly 50% cost of a new washer.
I must say the spider was one and only part of the whole system that looked as if it had been floating in the tropics for a year.
Other piece of this was poor condition of equally expensive plastic shell around the tub... there is a screw to secure each of the three "vanes" mounted to stainless tub...these screws stick out through stainless tub where instances of the tub being unbalanced scrapes at the plastic shell until it eventually compromises the shell.
Whether incompetence or stab at planned obsolescence will be avoiding these brands in the future.
unreliable junk
I bought a beautiful stainless refrigerator, dishwasher, microwave and stove unit thinking I was getting better than cheap junk. I was wrong. The refrigerator door dispensor electronics went bad the first day home! Lowe's swapped it out for me. Then the thing sprung a leak and put water all over my floor. That was fixed. Then the electronics went out and spoiled my food. That was fixed. Then something else went wrong (too many problems, I can't remember the fourth!) I asked to have the lemon replaced and they refused. Then my range oven started dripping betwen the glass. You have to disassemble the door to fix it, and it is back within a week. Then my microwave turntable and wave generator went bad. I repaired that. Then the high voltage power supply and the reflector went bad. The store that fixed it said they dropped the brand because they didn't want to lose customers. Don't buy a Frigidaire. It is not even made by Frigidaire.
flush mount dishwasher ruins cabinets
I bought a frigidaire flush mount dishwasher only to find that steam escapes from the sides of the machine which ruined my cabinets — it bubbled up the finish (They were from ikea — the kind that are wrapped in a plasticy coating) and it cracked off.
The worse part was actually dealing with frigidaire/electrolux customer service. I spoke with them 6 -10 times (Often waiting for long periods) over a period of 6 months or so and each time they had no record of my previous calls. We had 4 service calls. Finally after reaching an actual manager and threatening a law suit they replace the unit.
Guess what?... Same problem. They will not refund nor will the dealer.
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Frigidaire address2715 Washington Rd, Augusta, Georgia, 30909-2245, United States
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I am contacting you on behalf of Frigidaire Customer Service in relation to your posting on www.complaintsboard.com. I would like to apologize for the difficulty you have had with your appliance. I would appreciate the opportunity to discuss this issue with you so that I can personally look in to this matter in order to do so please send me your contact information, and the best time to contact you. I would also need your model and serial number and a file number if available, so that I can research this matter? Again I regret the disappointment with your appliance and look forward to resolving this issue with you.
Sincerely
Chris Polk
Escalation Specialist
Frigidaire Customer Service
chris.polk@electrolux.com