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FPL / over charging and deposits

1 ft myers, FL, United States

i have been living a year and a 1 month in low income apartment with my three kid and unemployed.. with a chronic asthmatic 6year old a 5year old and 1year old i have my bill is more then $250 a month. i don't know why cus the AC don't even work. when i move in i had to pay $790 to get my light on that was Nov 2009 sense then i have paid 3 more deposit of 528..sometime around July my payment was late but they turn my light off they told me i had 7 days to pay it or my account would be close my payment when in on the 5th day they came in turn my light on the same day i pay my balance . 2 week later they came back to turn my light off cuz i didn't have a account with FPL so i had to pay a new deposit for my light to be turn back on and all they said was that it was a mistake of thiers but that i still needed to pay .. the last time was at the end of Sept i had my light off for more then a month and had to pay $1091 to get my light back on. the day i got my light back on they told me my account was on $o balance. the day after thanksgiving i receive a new bill with a past balance of $318 from Sept 30, 2010 to Oct 29, 2010 and that was the month i didn't even had lights on that i was staying with friends ...and my meter haven't even been read an didn't even have a meter in the box outside...on Dec 1 another bill came in with a past balance of $318 and a new balance of $263.16 ..i don't know whats going on but i know this is wrong and that i am not the only person going thru the same problem... if u have any information please email me at hernandez.anamarie@yahoo.com

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