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Ford Motor Company / ford part - national recall list - car in shop for over 2 months

1 Reading, PA, United States

My 2014 ford fusion was hit by a deer in early december, 2018. An insurance claim was submitted and the car was taken in to be repaired on dec 7, 2018. It is now january 28th and I still don't have the car back due to a part required being on a backorder list. Ford can't say when the part will be available. The insurance company gives me 30 days of a loaner vehicle, but those 30 day are over and I have no vehicle to get to work. Ford refuses to give me a loaner vehicle but they read their programmed response to me and tell me the case is "escalated". That doesn't get me to work. I feel they owe me a loaner vehicle until the part is available and installed.

It isn't like my car is a rare model - it's a recent model ford fusion!

Jan 28, 2019

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