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1.3 2289 Reviews

Ford Complaints Summary

153 Resolved
2133 Unresolved
Our verdict: If considering services from Ford with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Ford reviews & complaints 2289

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12:00 am EDT

Ford ford motor company is the worst company to work for!

I took the buyout after 15 years at Ford Motor Company. The management and HR department has been handling the layoffs and buyouts in the worst manner possible. So very cold, Ford has no concern for their workers. For the last year that I worked at Ford, they kept on saying, "Work Smarter, not harder" and other demeaning slogans. Working in Materials Engineering, we were under constant pressure from all groups to approve shoddy materials rather than push for better, more expensive materials. Doesn't long-term quality equate to long-term buyer loyalty?

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Valerie
Valerie
, US
Jun 03, 2016 8:11 am EDT

After I bought my Ford Mondeo 2 months ago it stopped me in the middle of the road 3 times.

The first time I took it, I just did not know what's wrong with it, so I kept it there for two days after that they told me that it's a bad battery and we changed it (as the car is under warranty).

After 19 KM the car just stopped again closing 2 lanes in a highway (Shaikh Zaid Road, Dubai, UAE) again I had to pull my car to the service again but this time they kept it for 3 days after that they told me that they have replaced the "Charging System" so I took my car but after "1WEEK" I gave it back to them for the same problem.

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Steven Crews
,
Jun 03, 2016 8:11 am EDT

I just tried to E-mail you my storey!d Now I am very pissed that I guess I wrote to much someone needs to call me as soon as possible on this problem... I will be contacting the GE Ford Credit people that keep on raising the interest on this account. Call Me Steven Crews @ [protected] after 3:30 P.M Mon- Friday.

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Jim Reynolds
,
Jun 03, 2016 8:11 am EDT

I bought a new 2002 Ford Exlorer in early 2002. I have had problems with it to this day- problems that were caused by Ford mistakes. The transmission, that constantly whines, has been replaced twice- it still whines.

The back, outside panel below the tailgait window is split from top to bottom because it is made out of plastic and the sheer vibration of the vehicle has cause it to crack. It cannot be repaired and requires a $3oo replacement of the entire panel. Ford will do nothing about it. I would like to sue them, but that's impossible.

NO MORE FORDS FOR THIS FAMILY!

ComplaintsBoard
C
12:00 am EDT

Ford very bad after sales service

I bought a Ford Ikon 1.8D in June 2005. Since the 1st day my car has never functioned properly. Within 6mths of the purchase most of the parts were changed in my car by the Company service center but all the problems still persist. Now Ford is least interested to do anything even after placing several complaints.

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jay3000bc
, IN
Sep 24, 2009 7:43 am EDT

Ford Servicing is very very bad. They have taken full money, but after sales service is the worst I have ever seen in m entire life. I have all the bills with me. I wish to take this matter to the court.

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sid
,
Nov 05, 2008 12:51 am EST

Ford is turning down on its own reputation or may be its the other way round that they intentionally need to fill up & make money from their service center setups.

I have a Fiesta 1.6 cc Petrol .. since the onset of 3rd year in use, it faced a very irritating technical snag where the vehicle looses its acceleration with sudden jerks while running initially and then the vehicle in subsequent days shall start but soon as you leave the acceleration paddle to pick up in the 1st gear ..the car shall have a few jerks and there shall be an indication on the panel .. with no further usual acceleration possible. The car shall move at a pace giving way to all cyclists smiling at you.

After sales is terrible, since most of the ground level teams would certainly have got frustrated dealing with the piece of junk which is eye pleasing but .. not at all your worth your hard earned money.

Suggest anyone picking this brand may seriously consider the likes of Suzuki, Honda ..but certainly never a FORD.

Sidharth Trehan
[protected]
New Delhi

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Dr.sylvana
,
Jul 03, 2007 2:59 am EDT

I brought my Ford Ikon(Flair) about 3ys back.it was running ok till about a year back. Then suddenly complaint started as intermittent starting trouble, I went to the Ford dealer in Calicut city(PVS Ford), about more than 6 times with the same complaint and I got the vehicle back telling that there is no trouble, but the complaint still remains. They even changed the battery for this trouble. One day when I went again they told that the rocam head is leaking and there is mixing of oil with coolend and now the head is also changed but the complaint remains the same (35000 kms used) and i spend lot of money on it. Now i don't know what to do with this car. I am very much disappointed.

ComplaintsBoard
D
12:00 am EST

Ford coil springs breaking!

I own a 2002 Taurus purchased in Nov 2001. It currently has 57,400 miles on it, is well maintained, and was never wrecked... HOWEVER, this past week we have had a front coil spring break on the roadway which ruptured a tire, tore a CV boot, and damaged the front struts. The following day after the FRONT suspension damage was repaired, a REAR spring broke while it was PARKED in the service garage. The noise was heard by two of the mechanics. Total cost for replacement of all 4 springs, front struts, CV boot, new tire, towing, labor etc. $1576.33.

FORD Motor Company refused to assume any responsibility. They had a recall for the 2001's for known spring failure but NOT the 2002's. Considering this car was manufactured in 2001, it no doubt has the SAME defective springs. TAURUS OWNER'S BEWARE!

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Jay
,
Dec 16, 2007 6:09 am EST

I also had a failure of the right front coil spring in my 2002 Taurus a few days ago, which punctured the right front tire. The car is having both front coil springs replaced as I type this. In doing a little research on the matter, Ford, tow truck drivers and mechanics are very much aware of this defect! However, they failed to act on this safety issue, saying the 2002 model has not been affected by the '99 - '01 recall. I believe this puts thousands of '02 Taurus owners at risk, and the '02 model should be added to the recall! As lifelong Ford owners, we are very disappointed with Fords inaction on this very important safety issue and will never purchase another Ford vehicle again.

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Kathy Harris
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Mar 28, 2007 12:06 pm EDT

The right, front coil spring just broke on my 1996 Ford Taurus and punctured the tire in 4 places. Luckily it happened when my 16 yr old daughter was backing out of the drive with her foot on the brake still or she might've been seriously hurt in an accident that I'm sure this would've caused.. I called Ford because I know there was a recall on this for the '93, '99, and 2000 models, and they simply told me thanks for the info. However, the woman told me to save my receipts just in case there would be a recall in the future. I don't know how much it will all cost because we haven't had it repaired, yet. As far as I'm concerned, Ford should pay and they should issue a recall on ALL years of Ford Taurus' and check all of the coil springs. Obviously, it is a problem that is not limited to the years with the recalls.

ComplaintsBoard
T
12:00 am EST

Ford hard to start, and puffed white smoke out of the tail pipe after start up

I purchased a 2003, F350 Ford Super Duty , 7.3 ltr Deisel on Jan 22, 2006. I had some issues on the truck, one month after the purchase. 1. hard to start, and puffed white smoke out of the tail pipe after start up, immediately going away. The truck ran good otherwise.

I took the truck to Kearney Mesa Ford in San Diego on Feb. 21-2006 It is now Mar. 15, 2006 and no truck.
During this time I received 1 phone call advising me to come down and talk to them, Tony Bekum (service Writer). When I arrived they informed me that I needed a new engine, however the Ford warranty was denied by the Ford Representative. Reason, Because the truck had large tires, after market air filter, gage cluster on the left windshield post. (No Chip). I FEEL THAT THIS JUST A PLOY FORD HAS TOLD THE REPS. TO DO BECAUSE FORD IS IN A LITTLE FINANCIAL TROUBLE. This is not my first Ford I have an 87 Ford F250 4x4 that I bought new by an order, I own a 1999 Ford Explorer, and an 88 Ford Bronco II, That has an original 60 thousand miles, Its Premo for a Ford Bronco.

I am very upset at Ford for this decision and no one will let me talk to the Ford Rep who's name is Jacob Doff.

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12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ford ford just not give a care about their consumers!

On December 13th. 2006, I wrote to Ford's help page. I have a 1990 E-350 super duty van, I needed to know the proper gear ratio for my rear end as it needed to be replaced, and the usual tag was missing on the rear end so they (Ford) had to look it up for me. They wrote me back stating that my request was be sent to their "Archives" and they would let me know. I wrote back a week later, their response was it could take 4-6 weeks fo an answer. I wrote to them weekly and every time got the same message back. It has now been over 7 weeks, still the same response from them. They will not give me a phone number or e-mail to wage a complaint, they just keep writing 4-6 weeks. Meanwhile my van is still broke down. I wonder, does Ford just not give a care about their consumers OR Can they not afford a COMPUTER to put their "ARCHIVE" files in. People, if you read this. DO NOT WASTE YOUR TIME ASKING FOR THERE HELP, BUY A CHEVY!

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Don't Start
Milwaukee, US
Jul 11, 2010 11:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

The gear ratio is stamped on the pinion on Fords and if you knew it needs to be replaced than that means you had it apart. Plus, if you spin the driveshaft, count the revolutions of the driveshaft for one revolution of the wheel. That truck either came with 3.55, 3.73 or 4.10 ratio. Ford built a billion vehicles since that POS, yea, they got other things to do.

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disgusted in detroit
Northville, US
Jun 14, 2009 3:40 am EDT

This piece of junk was 17 years old when posted.The manufacturers aren.t even required to make parts for it anymore.There are 16 years of files on top of yours

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Andy Thacker
,
Feb 27, 2007 12:08 pm EST

Don't be a fool, You will have the same problems with your chevy. Don't believe me? Go check out ANY manufactures complaints, they are all junk. I've owned them all and they have all been garbage. Maybe you can talk yourself into thinking the Japanese build a better product too. Good luck with that.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ford beware! you can hurt yourself!

My truck was rolled over on it's passenger side while driving on the interstate. The reason for the accident was both passenger rear wheels had fallen off the truck due to all ten lug nut studs just snapping off flush with the face of the axle.in other words, I lost wheels, tires, lug studs and nuts all in one instance. Law enforcement did not citate me for the wreck because I was not at fault for anything. Just from talking to people who run these trucks with cranes and mechanic bodies such as my truck was equipped, a caterpillar dealer in louisiana had this problem happen on two occasions. I am just lucky that I was not hurt and that no one was close enough to my accident on the interstate to damage their vehicle or put anyone else at risk. I was wondering if someone could investigate this situation nationally so this problem does not hurt or kill anyone else.

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12:00 am EDT

Ford ford refused its warranty!

My Ford F250 Super Duty Powerstroke had to have the complete engine replaced at a cost of $12000. Even though the truck was still in warranty and expiring in one month Ford refused to honor its warranty.

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Guy Morrison 90
, US
Nov 16, 2010 6:34 pm EST

Having the same problem with Ford not honoring warranty.
Purchased 2008 Ford Diesel Super Duty F-250 in Feb 2008. March 2009 brought vehicle into dealership because check engine light was on and truck was running rough (38, 000 miles ) truck was in the shop for approx week, dealership called said truck was fixed, I picked up vehicle from dealership, motor blew 15 miles after leaving service. Dealership replaced motor due to a coolant problem. It was taken to dealer MANY times for coolant problems, among other problems. July 2010 I took the truck to the dealership because white smoke was coming out to pipe, they had truck for a couple of days, called me a few days later saying there was nothing wrong with the truck, the diagnostics cost me $158. At 99, 000 (it has a 200, 000 mile warranty) it AGAIN was blowing white smoke (which they told me before that nothing was wrong)and dash lights did not show engine running hot. After getting home and unloading my equipment, I tried to start it with no luck. I had it towed to Auburn Ford, where I purchased vehicle. After about a week they asked me to authorize a new battery. I thought they had battery chargers. Later they called and authorized a rental for 20 days. Now they tell me it needs a new motor due to the radiator and the cost is on me. I have sent certified mail to Dearborn, MI (headquarters) Oct 27 and they maintain they do not have the letter. I can not reach anyone on the phone, nor find an address to send them all the info.

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12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Ford - front coil spring failure

Like Sean, Malcolm and the others, I too, own a 2002 Ford Taurus and also had front coil spring failure, requiring replacement of both springs, a tire and sway bar links. I approached FORD about the recall covering [protected] Taurus and Sable models, and FORD informed me the recall was not applicable to my car. Its time for FORD to acknowlegde the problem has not been corrected and extend their recall to later model years.

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12:00 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Ford - the worst business I have ever dealt with!

I have recently applied for a mortgage, and received a copy of my current credit report. Since I was a victim of true-name-fraud, there were many accounts on the report that were not mine. Including one for a 99 ford explorer. I proceeded to call your customer service center so that I may receive a letter from your company stating that I have been...

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Ford In-depth Review

Overview: Ford is a renowned American automotive company that has a rich history and a strong presence in the global market. With a mission to provide innovative and sustainable mobility solutions, Ford values quality, reliability, and customer satisfaction.

Product Range: Ford offers a diverse range of vehicles, including cars, trucks, SUVs, and electric vehicles. Their popular models, such as the Ford Mustang and Ford F-150, are known for their impressive features and specifications. When compared to competitors, Ford vehicles often stand out in terms of performance, design, and technology.

Quality and Reliability: Ford vehicles are generally well-regarded for their quality and reliability. They have received positive reliability ratings and high customer satisfaction in various surveys. While some common issues and recalls have been reported, Ford has taken prompt actions to address them and ensure customer safety.

Performance and Technology: Ford vehicles excel in terms of performance, offering powerful engines and excellent handling capabilities. The brand incorporates advanced technologies and features in their vehicles, keeping up with industry standards and often surpassing competitors' offerings.

Safety: Ford prioritizes safety and consistently achieves high crash test ratings. Their vehicles are equipped with a range of safety features and technologies, including advanced driver-assistance systems. When compared to competitors, Ford's safety offerings are competitive and provide peace of mind to customers.

Fuel Efficiency: Ford has made significant strides in improving fuel efficiency across their vehicle models. They offer hybrid and electric options, contributing to sustainability and eco-friendly practices. When compared to industry standards and competitors' ratings, Ford's fuel efficiency is commendable.

Pricing and Value for Money: Ford adopts a competitive pricing strategy, making their vehicles affordable for a wide range of customers. When compared to competitors' offerings, Ford's pricing is often reasonable. Considering the overall value for money, Ford vehicles provide a good balance of quality, features, and affordability.

Customer Service and Support: Ford's customer service and support channels are reliable and responsive. They have received positive customer satisfaction ratings and feedback. Ford also provides comprehensive warranty and after-sales services, ensuring customer peace of mind throughout their ownership experience.

Online Experience: Ford's website offers a user-friendly and functional experience. They provide online tools and resources for customers, including vehicle configurators and informative content. The online purchasing process is streamlined, and customer reviews help potential buyers make informed decisions.

Overall Rating: Ford's key strengths lie in their commitment to quality, performance, safety, and customer satisfaction. While some common issues have been reported, Ford has taken steps to address them. Considering their diverse product range, competitive pricing, and reliable customer service, Ford receives a positive overall rating.

Final Thoughts: Ford is a reputable automotive company that offers a wide range of vehicles with impressive features and performance. Their commitment to safety, fuel efficiency, and customer satisfaction sets them apart from competitors. Potential customers can trust Ford for reliable and value-for-money vehicles, backed by excellent customer service and a user-friendly online experience.

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