Dear Sir ,
I own a ford Ikon flair 1.3 bought in oct. 2005, from Narain ford, Lucknow.
Vehicle registration number – UP 32 BQ 3919 .
VIN Number – 5GA – 4152 .
I have done all my regular service as mentioned in the service book duly signed all at Narain ford , Lucknow.
current mileage is 5670.
Now ,I have shifted abroad , so shifted vehicle to patna, where my parents are staying for their driving .
At present , i need to service the vehicle, there is no dealership 700 km around, and my air filter seemed choked and need to be replaced. Even my fan belt gives some noise .
I cannt risk driving to nearest dealer,as then I might be risking the engine .
Last week , I was in noida, so I carried all the original papers and service book to get the genuine parts. I went to south city ford, where I went to workshop and had a talk with asst. service manager, puneet .
He said , he looked at the papers and said , he cannt help me , but on my insistence, he said he will consult the dealer principal , Mr ajay srivastava and let me know .
He came and said he cannt give me parts as , this is not as per policy .
I ASKED HIM, WHETHER IT IS A COMPANY POLICY OR DEALER POLICY . I GOT THE ANSWER THAT IT IS A DEALER POLICY. AS YOU HAVE NOT BOUGHT THE VEHICLE FROM US , WE CANNT HELP YOU .
Now I need answer to my following questions.
1. As a ford customer , what is my fault ??
2. What I do to my Ford Ikon, where customer is not able to service the vehicle . I need to urgently get the consumables , and I cannt risk
3. I know the importance of genuine parts and oils and don’t want to put the parts , which I can get from the market . With this type of situation , I will be forced to use local make of parts , and then , who will be responsible for the damage to my vehicle .
4. On one side , Ford India is launching a good initiative like RSA , which is of first of its kind in India , where as existing customers like us are suffering , who have shown faith in your company and like your product .
I am , in fact a corporate buyer , as I along with my colleagues , bought 3 Ford Ikon from Narain Ford . I am also from automobile trade and would like a response from your side as soon as possible , before I take it further with my lawyers and media.