Ford / no aftersales service
FORD Focus TDi 1.8. The carpets pulled out from the sides. The inlet manifold had to be replaced (it smoked like an 1840 tractor)
Then on our way to our sons wedding the car went in for replacement of a fog light and new windscreen. (suitcases packed for the journey of 1280 km.
Got the car back. No clutch and the engine made such a noise it sounded like the whole engine was going to land on the tarr road. Took it back but everybody have left. Only car salesman. He refused to let me drive the car it was left at MAZFOR TZANEEN. (Remember we are suppose to leave the next morning).
Next morning the supervisor of the workshop gave us the news. You can not use the car it's gonna leave you on the road. Give us any second hand car we just want to leave and we have planned for this wedding four months in advance. Nope sorry no car you see there is no order. But the car is still under guarantee?? In the meantime they found the flywheel to be the problem. We are stuck. Get a lift go to Pietersburg buy a BMW so that we can leave for the wedding. We are now nearly two days late and our plans down the drain.
Nearly 400km away from home in our new car we get a call. The flywheel do not fit and one will be ordered from overseas and NOW WE CAN HAVE A CAR> No thanks we are on our way.
We got back from the wedding this is now nearly a month and nobody can tell me anything about the car accept that its stripped and in Pretoria. I want a new car please take this one and sell it, nope we will fix it and then you can have it back!! After months of emailing we get the car back and the noise is still there. It's suppose to sound like that. Then our son decided he will buy the car. We paid the bank in the meantime although we had no FORD FOCUS.
Then we had to pay in nearly 20, 000.00 R to get the car off our names.
Our son got an extended warranty... but if we only knew what was coming. Stuck ever so often in traffic day and night. January 2008 the car was taken to Lazarus Motors in Pretoria it's now 2009 and the car is still there. Like us he had to buy a bakkie to get the girls to school and himself to work. No car from FORD why they lost the warranty and refused him a car and they want him to pay for the work. FORD the company with a lot of empty promises... they have robbed us of a lot of money and my son he's in the same boat. FORD SOUTH AFRICA from dear Helen Dube to Bruce to Gavin Golightly (CEO) they do not care... and our son is still paying the bank... I HATE FORD THEY HAVE DONE SO LITTLE TO ASSIST!!!
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