Fitness Firstgym trainer & manager attitude

Serious customer service issue


Fitness first in harbour city (tsim sha tsui-hk) lac serious customer service.
A. Very pushy instructors for privet sessions
B. I had a very bad neck injury in september due to one of their yoga instructor 'arno' (who speaks 80% cantonese in his class) which is suppose to be conducted in english.
C. I never asked for any refund or payment for 4 months that I have not attended.
D. I feel absolutely off by their management response and attitude. Due to this I only went with one request of considering my case and just early terminate me by 1 month that was due.
E. After visiting 4 time to their center with this 1 month early termination request, providing medical letters, speaking to various guys on counter and explaining them case very nicely.
F. Finally their gm alex shek, comes and try to explain me their standard procedures for cancellation, which I am very much aware about and no good help.
G. All I have done is, asked them to go ahead and enjoy my money for another month without me even stepping into their gym. I cut my card and its the end of their bad customer service.

Never never again

Fitness First

Jan 22, 2017

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