I purchased a Fisher & Paykel refrigerator, and checked the exterior prior to delivery. On delivery, the deliver service pointed out there was interior damage to the two runners supporting one of the glass shelves. I took delivery of the refrigerator as we could not go without the appliance. We called the appliance dealer who sent a F&P rep out to inspect the claimed damage. Nothing happened for over a week. They offered to settle for $100-150, which did not cover the cost of the delivery. After two weeks, we have ordered a replacement through the dealer. Our expectation for the settlement was in the order of $300-400 as they will now take the refrigerator and I would asssume sell it as a damaged unit. Repairs are not feasible for this kind of damage because the inside liner is seemless and would need to be removed in entirety.
Lastly, the refrigerator is malfunctioning after 3 weeks of use and we are awaiting stop-gap service. My first-and last F&F applicance to be sure.