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First National Bank [FNB] / terrible show of customer service by employee

May 19, 2017
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While I was standing waiting on a teller in the Innes St Salisbury branch, I witnessed an employee (Brandy I think) ask another woman (short blond hair, not sure of name) a question and at that time I heard the blonde start speaking very nasty and hollering at the other woman. The brunette employee started crying while the blonde woman huffed and walked off. It was very unprofessional and embarrassing to watch. I walked out and will never come to this branch ever again.

It was so sad to witness this and to see a co-worker treat another that way was terrible. The verbal abuse was gut wrenching and should never happen to anyone.

This is not the first time I have seen the little blonde woman speak to other employees this way but it will be my last.

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First National Bank [FNB] Logo First National Bank [FNB]
Customer Care Service
FNB Bankcity Simmonds Street, Gauteng 2001
South Africa - 2001
+27 87 575 9408
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