First National Bank [FNB] South Africa
reviews and complaints

9 January 2023 I tried to login to my banking profile, but with no luck and said that my password is incorrect but Im using this password for almost a year. I also tied to change the password I did not receive any otp's on my phone. Then i started to get worried and tried to use secure chat but could not go onto that because of my password. Im overseas in Ecuador at the moment and have the card in my possession. After I struggled for hours to go onto my banking profile I set to get message son my cellphone from FNB and suddenly I saw that my card was cloned and someone in Cape town is using my card. I immediately contacted the fraud department and opened a case, bu they still allowed that the transaction went of my bank account WHY this is unacceptable. They could have stop that. And after 10 emails and tried to talked to any staff at the fraud department via secure chat no luck at all. They are wasting hours of my time. I want this sorted out ASAP this is not acceptable at all to treat a customer like this.

In the Month of December 2022 I received my salary early(22nd of December) as opposed to the 25th. Most of my transactions usually go on the 25th, but since it was December, companies give an option to pay prior. I made some payments earlier, this including my rent, and some debit orders I was okay with them going off on the 25th. However this wasn't the case as most companies deducted earlier. I currently have 5 debit orders (Rent, Telkom Contract, Car Track, FNB Credit Card and FNB Loan) and two Subscriptions( Rain, Netflix), all which are managed perfectly every month. I have paid for everyone of them except for Netflix as it goes off on the 1st. What puzzles me is I hadn't spent that much since I wanted every transaction and debit order to go off before I know my actual balance. On the 28th of December 2022 my account was sitting somewhere around Negative R5000 which FNB couldn't explain. Prior to that there was an amount of R1000, that the consultant I was speaking to couldn't account for. I was given a reference number with them promising to answer me within 14 days, I called again since I could see that my matter was not getting attention as far as feedback is concerned. I called again today and had to explain to a consultant from scratch which is now frustrating and was given yet another reference that has a turnaround time of 5 days. At this point it seems that the bank is not interested in solving my issue as they keep deflecting using different consultants who cant really solve the issues. I am extremely Disappointed with FNB and definitely changing my bank to a different one.

Hi I have been calling fnb for the last week now trying to make payment arrangement, they have been transferring my calls from legal department to debreview but no 1 seems to no exactly were my account is, I have waisted of r200 of my airtime waiting on the line, they seem not interested, the 1 lady had her tv full blast I could not hear a thing she said

My Non Res Bank Account is on "Hold" for various ID Documents.

I returned these on 9 November and received the usual Auto reply stating that I would get a response witihin three days,

Since then my Pension has still not arrived in my UK Bank Account.

I have sent three folow ups annd still nothing.

Wjhat can be done toresolve this?

Thank You

Bernard O'Connor, UK.

I deposited money this morning the randpark ridge mall the ATM took my money after transaction was canceled I need my money back today not in three days time. This is the Ref: #NWN-[protected] I Run a business and my supplier is closing tomorrow if I don't get my money back I am going to lose my business this needs to be resolved as I will not have an income if it is not done today. My contact details [protected]

I had an life insurance pay out last Dec from your institution that I got a confirmation of payment to prove it was transfered to my designated account, in transit the ACFE put a hold on this transfer. They had the funds put in Africa bank until they released the hold, they guaranteed me that my funds would continue on its way. Now africa bank is trying to charge me transfer fees to continue my transfer.. according to IFA insurance I could not deduct from the funds until it was paid out and they have assured me that it has been. However africa bank won't release my funds..

I know that you are 2 separate banks and I have all documents and emails stating these facts.

My question is if I show you the confirmation of payment you sent me is there any way to show proof to africans bank that the transfer was in progress fees paid as well. So they will release my funds. They keep saying I have to pay even though it was already on route to my account until ACFE put hold and then released these funds.. does africa bank have right to charge me again to recieve this? And what about deducting the fee from these funds as ifa clauses are deemed satisfactorily completed. Please help. My email is [protected]@gmail.com

On 14 July, I logged a call to FNB as I was not able to transfer funds from the revolving credit plan to my cheque account (which was needed for an emergency). I kept receiving an error message that the transaction could not be done.

I eventually received a response on 15 July from Bongani Khumalo @ 17:40 stating that the revolving account was in arrears and that was the reason for the error message.

How is it possible to be in arrears of R500 when the account is sitting in a credit of more than R11 000?

What is even more concerning is the fact that not once has FNB advised me of this arrear amount and which month does the so called arrears refer to?

Even if the account was in fact in arrears, why was it not taken from the deposit of R10 000 that I did 3 months ago? So now when you actually really need the money for an emergency, you cannot access it. After reply on the message from Bongani, trying to contact FNB telephonically and being pushed from pillar to post, it's now almost 3 weeks later and I am still waiting for FNB to provide feedback. Nothing has been updated on my account either so I am left wondering if an investigation is even being done at all.

I received a call yesterday (1 Aug 2022) but answered just as the call was put down as I was in a meeting. I try to call back and have to again experience being pushed around a number of times, having the call cut no less than 3 times and calling back again before eventually giving up and still not getting to speak to anyone. I try again today (2 Aug 2022) and have to experience the same thing for the 3rd time.

I also want to know why my business account which was linked to the FNB App has been removed?

The continuous shocking, disappointing service from FNB just continues. I am not even able to close my account until the revolving plan is paid up. So I have to transfer money every month into the account to pay for the high fees on an account which I am no longer transacting on, just because of the revolving plan.

Thank you FNB! for wasting my time, my money (to have to pay for fees on an account I am not transacting on), for negatively affecting my credit score due to the "arrears" none of the consultants I have spoken to have found, but also my very limited airtime.

I am shocked and appauled by 2 days of now service, calling and explaining your story to various agents who say they will call you back but do not

they are training a bot where you leave a message and when transferred sakisiwe from fnb banking takes my call and says he promises not to do what all the other agents do and does just that, i ask for his surname, he pauses and places me on hold and drops the call!

i am shocked ,,there logo , how can i help should be how can i drop your call

fnb is as useless online service as you get

i am shocked ! there is no service

nobidy calls you back

Good Day,

I hereby wish to file a Complaint against FNB Connect for their poor service feedback and lack of Network Coverage.

Its been 3 months of hell, weak to nothing Network coverage and poor excuses in getting the matter resolved. I have been a loyal client for more than a year and even so they are just ignorant in getting my network repaired.

I have even received an SMS and Email advising I should find a new network, Be this as it may I cannot except that this is how a Network provider treats their clients...

I have a FNB platinum account. I went under dept review 13 years ago. I didn't close the account, but still paid R1500.00 every month. I discovered my bank fees for a pensioner is R229.00. I went to FNB yesterday asking to reduce the fees to R49.00 what pensioners pay. I was told that I'm still under dept review and they can't change the fees. I wanted to close the account, and could not because I don't have a dept review certificate. We bought a house 8 years back, with another bank, because FNB said I were a risk. I changed to Nedbank and they immediately helped me. I bought 2 cars from Wes bank 8 years ago. All I want to do now is close this miserable account. The consultant at FNB told me that bank fees will be deducted every month and, then I will have to pay the fees someday.

I had a credit card and a revolving loan with FNB which I paid in full and closed last year but to my surprise both this accounts appear on my credit bureau status as active. I have call FNB since January to this date to have in removing those accounts from the credit bureau records but nothing has been done. I have asked for prove of payment from them and send to some bureau instructions but still this accounts can’t be removed. I’m desperate for help since I can not take credit from any instructions including FNB due to this.

Good day sir, I'm Tutor Fred from Nigeria. I do run a tutorial group online for South African students. Based on the fact that the students find it difficult to use e-wallet to make payment, they requested for a South African account. I was left with no option that to message a relative of mine who base in South Africa... He gave me his account details and the students pay me for my tutorial directly into his account and when the money is much, he sends to me.

The issue now is that his account was frozen last year and up til now, it have not been resolved...

He introduced me to someone else who I use her account now. But to my surprise, the new account have been frozen as well...

I'm not using this account for fraud, it's a legal tutorial. I have proofs of some of my lectures and even, my students can testify to it.

Please this money is all hope for this hard time... I need it.

Please look into this case and do the needful.

Here is the new account details.

Acct name; olamide olojido

acct no; [protected]

Fnb

I will be waiting to hear from you

My number is +[protected]

Email is [protected]@gmail.com

Thank you, God bless you sir.

Last week on Sunday, I bought a contract through FNB Connect. They promsed to delivery Wednesday. Despite numerous phone calls and consultants promised delivery between 4pm and 6pm. I left work early yesterday so that I won't miss them. Even today same thing but phone still not delivered.

I gave them my work number because I dont have a cellphone. Fnb connect service sucks. If they decide not to deliver my phone today they must shove it where the sun doestn't shine

Very angry client.

From

UMLAZI

Good day.

I am still waiting for feedback from Fnb or any phone call from anyone on the matter.REF:[protected]_[protected]

It have been days without this issue being resolved. I send mailes [protected]@fnb.co.za, 'Mavila, Kagiso:[protected]@fnb.co.za and [protected]@fnb.co.za y For Fnb bank the amount of money that is out of my account is nothing, for me it is a lot.

And thanks to all this, my debit orders has bounced and now I am in the minus.From plus R17 to minus R353.00

I am tired of being send from 1 person to another or I have to phone the bank.

It was easy to take money from my account, but it take days to resolve it.I did not give any consent, written or by phone that the amount can be deducted of R1486.40

I want to know why/where and who from the bank took my money.Or what happend to it.And i would like feedback on this from them please.I got all the mails and the deductions they can not explain.

Someone used my phone number to open an ewallet account for himself so when I try accessing the funds it says account is frozen and it's like 2 to 3 month that the money has just been sitting in the ewallet account.The amount is R300 it suppose to be send to me with the code and pin but instead it went to to someone else zero account whom does not even know that he/she has my money in their account my phone numbers are [protected] and I don't understand because it's like this person doesn't even use the account because FNB say it was not even used or active before and my name is Sbusiso Mkhabela a friend send that ewallet to my number and for me not someone else.

I sent a mail to [protected]@fnb.co.za which I found on google:

https://www.fnb.co.za/security-centre/fraud-types/card-fraud.html

24 hour single fraud line SA only [protected] Email [protected]@fnb.co.za.

This email is either in correct or does not exist!

Your message to [protected]@fnb.co.za couldn't be delivered.

When Office 365 tried to send your message, the receiving email server outside Office 365 reported an error.

Office 365 bchotline

Sender Action Required

Policy violation or system error

I have been trying to put my sister on my funeral policy for over a month with no luck. I keep getting sent from pillar to post with no results. The more I tell them I can't do it on my cell banking app the more they send me ways to get on cell banking app. They eventually sent me a quote on how much it would cost to have a policy for my sister, I accepted the quote by replying by email and am still awaiting a response, this service is unbelievable and unexceptionable, I want action and finality.

I am completely devastated, I filed a dispute with my bank at FNB on the 30th March after I made payments trying to purchase bitcoin. as soon as I realized it was a scam I filed a disputed with FNB trying to stop the transaction from going through. At the I could see via my app that the funds had not cleared yet. I called FNB fraud line where I was assisted and did all the steps I was requested-went to the police and opened a case and received a case number. shortly after I received an sms saying I will receive partial or full settlement on Monday the 4th April into my account. Till now nothing. in these hard times I had hoped my bank would assist me in getting back my funds especially when I acted timeless trying to recover them. Hello Peter I am so defeated I dont even have means to move and go to town and do more follow ups regarding this matter

Customer service at FNB is pathetic and unprofessional. As a business owner trying to make an honest living it still amazes me how big corporates like FNB can hold a small business at ransom. On Friday, 11th March 2022, I had a rude awakening when I tried filling fuel and purchasing raw chemicals for our company. It turned out that all transactions on the business account was declined, which was highly unlikely. After phoning their customer service, we were informed that FNB took the liberty of freezing our business account without prior notification. Apparently, we were suppose to reconfirm our BBBEE status as part of the FICA process. No one from FNB had the decency to contact us in the last 6 months to request such documents either via the FNB app, email or cellphone. At this stage FNB is choking small businesses to the extent that we cant legally operate with money that rightfully belongs to us. Total disgrace and shame on you FNB. Apologies not accepted. I'm taking every cent out of my business and personal account and investing it in another bank.

Stay away from FNB!

Your money is not safe with FNB

It is absolutely appalling how irresponsible this bank is with their clients' money. We had a fraud incident. Contacted the bank, had to open a case. The bank simply sent an email to the other bank to freeze the money. They did not call or anything. It took weeks for us to get a hold of people from the Fraud Department. Many days we tried reaching them for hours. In the meantime the fraudsters had enough time to withdrew thousands, all our money. The bank now just wants us to sign an indemnity form to release them from any wrongdoing. They did not even try to assist. Apparently the procedure is just sending an email to the other bank and waiting for them to eventually respond. We have tried to speak to the manager from the fraud department but the agent (Thato) that we struggle to get hold of can't get hold of her manager for weeks. I don't understand this. It feel as if the bank is working with the criminals, they did not try and help us. We have been trying to speak to a manager for weeks but the agent say se can't get a hold of them. We are very disappointed and not trusting the bank anymore