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First National Bank / ridiculous terms and conditions

1 United States
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I am very disappointed at the service that was given to me at the FNB pavilion. I needed to take out money from my 32 day savings account and they said I could not. I do understand the terms and conditions of the 32 day plan but it was an emergency because I needed to pay my unisa fees yet they said I could only take it out for a DEATH or If someone was in hospital. It is my money I do not understand why I could not take out my money, I was even willing to pay the ridiculous penalty fee of R250 but they refused. It was only an amount of R1000, I understand that I need to place a 32 day notice but I had no time to come into a branch and apply for It as I am currently very busy at work, so all I asked for was a little bit of understanding but I did not get that. Instead of helping me save money they are costing me more money !!!

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