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Firestone Complete Auto Care / engine check

I took my Van to Firestone in Independence Mo to have a Radiator Checked for a possible leak and then it was Replaced as I drove off the Engine was running rough so I took it back and they did a check on it I was told that if repair was needed I would get credit for the Diagnostic Check They did not to anything about the Engine they told me it was an exhaust block so I took it to a muffler shop and had a new catalytic converter put on and took it back for the engine misfire and was told I would not get credit for the first Diagnostic check but they would not charge me for the second one I argued this for some time and did not get any results so they checked it and said it needed spark plugs and then it needed coil packs and then they could not get a spark plug out and then they got it out and said they could not put one back in I had to get a tow to another shop to have this done and then I took it back after firestone changed 7 plugs and 5 coil packs and it was still running rough and they said they would change the other two coil packs at no charge and then they came back and said the spark plug I had to have done at another shop was ok but the cylinder was bad and the # 6 coil pack was bad but they did not change the coil pack as promised it only took then 5 minuted to check this which when I watched they could not have done this in the little time it took they charged me over 800 dollars of what I should have paid and still did not get my Van running good as I wanted when I took it in... not to mention the 450.00 for the exhaust 125.00 dollars for the tow the 250 dollars for the other shop that I took it too and about 2000.00 dollars at firestone ... they told me to have the engine replaced or rebuilt and save the new parts...
I want the charge for the original cost to replace the spark plugs and coil packs minus the parts credited back to my account and the Credit for the first diagnostic check refunded .. I am only satisfied with the radiator replacement which is working ...the rest was a wast of my time and money which in my opinion and the other shop and the tow truck driver and my family and over 300 friends and my attorney and my tax attorney which all of them said never take it to firestone unless you need tires and they should of said the engine needed to be rebuilt in the first place instead of nickel and dimming me to max out my firestone credit card you see my point and if I can't get any help from Firestone about this then I will have to get the help I need legally ... Sincerely David Grenovich

  • Updated by David Grenovich, Jun 10, 2018

    I took my Van to Firestone in Independence Mo to have a Radiator Checked for a possible leak and then it was Replaced as I drove off the Engine was running rough so I took it back and they did a check on it I was told that if repair was needed I would get credit for the Diagnostic Check They did not to anything about the Engine they told me it was an exhaust block so I took it to a muffler shop and had a new catalytic converter put on and took it back for the engine misfire and was told I would not get credit for the first Diagnostic check but they would not charge me for the second one I argued this for some time and did not get any results so they checked it and said it needed spark plugs and then it needed coil packs and then they could not get a spark plug out and then they got it out and said they could not put one back in I had to get a tow to another shop to have this done and then I took it back after firestone changed 7 plugs and 5 coil packs and it was still running rough and they said they would change the other two coil packs at no charge and then they came back and said the spark plug I had to have done at another shop was ok but the cylinder was bad and the # 6 coil pack was bad but they did not change the coil pack as promised it only took then 5 minuted to check this which when I watched they could not have done this in the little time it took they charged me over 800 dollars of what I should have paid and still did not get my Van running good as I wanted when I took it in... not to mention the 450.00 for the exhaust 125.00 dollars for the tow the 250 dollars for the other shop that I took it too and about 2000.00 dollars at firestone ... they told me to have the engine replaced or rebuilt and save the new parts...
    I want the charge for the original cost to replace the spark plugs and coil packs minus the parts credited back to my account and the Credit for the first diagnostic check refunded .. I am only satisfied with the radiator replacement which is working ...the rest was a wast of my time and money which in my opinion and the other shop and the tow truck driver and my family and over 300 friends and my attorney and my tax attorney which all of them said never take it to firestone unless you need tires and they should of said the engine needed to be rebuilt in the first place instead of nickel and dimming me to max out my firestone credit card you see my point and if I can't get any help from Firestone about this then I will have to get the help I need legally ... Sincerely David Grenovich

Da
Jun 10, 2018

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