Firestone Complete Auto Care — managers lie to you and employees
I recently started a new job in Clarksville, TN at the local Firestone Complete Auto Care. The second day on the job Scott Baker (Store Manager) leaves to go test drive a boat for three hours. WOW!! Two Days!! Was told that I would receive base plus commission once I finished my four training exercise, I did that. NO commission. Later on in Atlanta in a New Teammate Orientation that there was twelve more training exercises I need to complete. I then started taking them. One day the store was slow so Scott let me take some of the training exercises on-line. The phone rings, customers come in, I went outside to assist a customer, I came back in and Scott Baker has FAILED my tests. WHAT the Store manager!! Come On!! Firestone also promotes a Hostile environment. I was threatened by an employee; I spoke to Scott about it. The employee still works for Firestone. I asked for a transfer from the store manager three times, no answer!! I scheduled an appointment with the District Manager Chuck Oertly. Once I sat down with Chuck he told me that Scott told him I threw my store keys at him in front of customers and employees, this never happened. I still had my store keys in my pocket. Don't you think if that happened I would not have my keys, HUH!!! LIES!!! Chuck also informed me that he and Scott had a fourteen year relationship and Scott Baker doesn't lie to me.See the Top 10 Worst Complaints in Clarksville, TN WHAT!! Ok well I am now telling you about the invitation for the butt whooping that Michael Hamilton mouthed to me in front of customers. I could keep going!! Max Patton is the service manager; he thinks he is God, FAR FROM IT!! He talks down to the customer like they are stupid or tell them the problem with there car is too dangerous to drive, so the customer is scared to drive it, unless it’s fixed. THAT IS NOT SALES. He speaks to the employees like we were dogs, you do not have to holler at someone to get something done. That is bad business. A customer dropped of her car for an oil change, she was called back by Max and told all her tires were worn and was very dangerous to drive. OK. She said to put her some tires on, she comes to pick her vehicle up and wanted to see her old tires, of course Max has left for the day. I escort her out to the shop to show her the damaged tires. Their was nothing wrong with the tires that come off the car. She was irate which I would have been too, beings she was told they were damaged. I tried to apply for unemployment until I could find another job, I was denied. I was explained by the agent in the unemployment office that I walked out on Chuck Oertly in our meeting!! WHAT!! I absolutely love what I done and would still be there or at another Firestone if this would have been handled properly. I know this is not going to get my job back, but keep in mind…. FIRESTONE WILL LIE TO YOU!!! Like I said I could keep going!!!
Do not get ripped off by Firestone Complete Auto Care.
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