Firestone Complete Auto Care / fraudulent claims
There are 2 firestone locations near me. The first one I went to was in washington pennsylvania. The guy at the counter was great. Friendly. Courteous and helpful. He actually gave me a great deal on the tires. Then he got my vehicle on the rack. He insisted my ball joints were bad. He insisted they were original equipment. He pulled me into the back and showed me the tierod end I know the ball joints weren't bad because.my friend (a certified gm mechanic) and I replaced them a week earlier. All in all nice try but still not a bad experience. About a year later I went to the one by my work. They told me drop it off and they'd call me in an hour. That was at 10 am. Finally at 3 pm I called theem. I was told they just got it on the rack. Be patient and was promptly hung up on. About an hour later I receive a call from "Anthony Firestone Jr." Stating my hitchcock joint was bad.I was quoted 2400 plus parts. I said no, just the tires in the most annoyed voice I could muster. An hour later I get another call from the guy claiming to be anthony firestone jr. The guy tells me both my upstream kanuter valves were bad. He tells me im looking at 600 a piece plus labor. I laugh and state ill be there in 15 minutes to get my vehicle. He calls me 10 minutes later claiming my turnalotakis was bad and there was no way he could legally let me drive my vehicle from the property. I had. to threaten to call the police to get my vehicle. When I arrived there my vehicle was sitting outside. I walked in to see the woman who was there when I dropped off my vehicle. She had an infant and a young child. She was begging for her car she had brought in for a flunk in the right rear. She was told "We haven't found anything yet but, we will just go sit down." She had been there at least 7 hours. While I was paying a man about my age bursts through the door and demands his car. He states he just changed his tie rod ends and that he didn't appreciate them scaring his wife to the point of tears. In not such a polite way. So I was in the building 15 minutes and witnessed them try to scam 2 people and they tried to scam me 4 separate times. 4 you ask? Yes I asked them to put my nearly new rear tire on my spare rim they argued and while I was there they showed me some 14" tires claiming they were 2/32. I was at sears and they were 13/32 3 days earlier. I had concerns of dry rot so I took the new tire.
Also they charged my mom 480 to remove her air conditioning pump.
Sadly I do like the tires.
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