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Firestone Complete Auto Care / broken car parts

1 Fort Leonardwood, Mo., Saint Robert, MO, United States

Firestone proformed an old change on my car in November 2018. I took my car to the mechanic on Monday 21, Jan 2019 because I was having engine trouble. Upon removing the engine cover we discovered that both clamps holding it down were broken. The last time the engine cover was removed was from Firestone for the old change. They failed to tell me that they broke it. When I contacted the Firestone manager he give the reason it broke was because my car had high mileage.

If does not give Firestone the right to brake something even if it was by accident and not inform the customer; regardless of miles I have on my car.

This is a lack of professionalism and I will no longer have any of my cars serviced at Firestone from this point on.

My name is Denise Armstrongand my contract number is [protected].
Thank you

Jan 21, 2019

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