SUBMIT A COMPLAINT

Finrite Administrators / vodacom

I logged a claim online on the 31st JAN 2019.
Received a ref number VCCML4037694

I did not receive any feedback and was unable to get to the call centre to follow up on the claim. I wait listening to the music for hours at a time with no response.
I did get through once to an agent named Simone who had no customer service and just cut me off.

I am going to cancel my insurance and Vodacom contract due to poor customer service

  • Updated by Faizal Kamaldien, Feb 08, 2019

    I sat at the Vodacom shop for over two hours listening to music will be kept on hold only for the call to be cut.
    This is a waste of my time.

  • Finrite Administrators Customer Care's Response, Feb 08, 2019

    Dear Customer,

    Thank you for making us aware of your complaint. One of our Customer Experience Agents will make contact with you to assist with your query.

    Regards,

    Finrite Customer Experience Team

  • Updated by Faizal Kamaldien, Feb 08, 2019

    Still waiting...

  • Updated by Faizal Kamaldien, Feb 15, 2019

    Still waiting on this pathetic service company to assist me

  • Updated by Faizal Kamaldien, Feb 17, 2019

    Still waiting, no agent has contacted me...I still don't have a new phone

  • Updated by Faizal Kamaldien, Feb 21, 2019

    Good news...still nobody has bothered to contact me. I guess customer service is non existent in Finrite.
    I still don't have a cellphone and I am still being billed for insurance that doesn't work.

Fa
Feb 08, 2019

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